Money Matters Coach
Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.
Location: This role is a desk-based role with ability to visit customers and work out of community hubs and home working (Designated Office – Memorial House, Coalville)
Hours: 35 hours per week, working Monday to Friday
Salary: £32,170 - £35,744 per annum (RFJ 6)
The role
As a Money Matters Coach, you will support emh residents by providing money advice services; by identifying the appropriate means of support to increase financial independence and minimise financial hardship.
Key responsibilities for the role include:
To deliver emh's Money Matters financial advice, including assessing individuals finances, promoting, and signposting to support
Providing appropriate advice and assistance to enable the customer to maximise their income including benefit entitlement and income and expenditure reviews
Managing a caseload of residents with a range of complex welfare benefit issues
Maintaining regular contact with customers during the lifespan of the case and completing cases in accordance with the procedure
The ideal candidate will have:
Experience of delivering welfare benefits advice to different client groups.
Experience of working with customers in financial difficulties and supporting them
Able to listen, question, show empathy and relate well to people from all backgrounds
Able and willing to work in partnership with others, internally and externally
A genuine passion for supporting people to maximise their financial capability
Be flexible, embrace change and be open to new ways of working and ideas
Customer service is key in this role, and we would love to hear from you if you have:
Excellent communication, influencing, negotiating, and decision-making skills
Well organised and able to prioritise and juggle competing priorities, and deliver work to agreed deadlines and standards
Enjoy problem solving and finding solutions to help others
For further information about the role, please see the attached Job Description and Person Specification.
How to apply
Please send an up- to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).
“We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application”
We ask all candidates to evidence?their right to work status during the recruitment process. xiskglj Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.
Money Matters Coach in Ibstock employer: emh group
Join our dynamic Asset & Compliance team as an Asset Officer, where you'll play a crucial role in ensuring our homes are safe and well-maintained. With a strong focus on customer service, you'll benefit from a competitive salary, generous annual leave, and extensive training opportunities within a supportive and values-driven work culture. Our home-based role offers flexibility while allowing you to make a meaningful impact in the community, all backed by our commitment to integrity, diversity, and excellence.
