At a Glance
- Tasks: Support residents with money advice and help them achieve financial independence.
- Company: Join a community-focused organisation dedicated to improving lives.
- Benefits: Competitive salary, flexible working options, and opportunities for personal growth.
- Other info: Dynamic role with a supportive team and a chance to innovate.
- Why this job: Make a real difference in people's lives by empowering them financially.
- Qualifications: Experience in welfare benefits advice and strong communication skills.
Location: This role is a desk-based role with ability to visit customers and work out of community hubs and home working (Designated Office – Memorial House, Coalville)
Hours: 35 hours per week, working Monday to Friday
Salary: £32,170 - £35,744 per annum (RFJ 6)
The role
As a Money Matters Coach, you will support emh residents by providing money advice services; by identifying the appropriate means of support to increase financial independence and minimise financial hardship.
Key responsibilities for the role include:
- To deliver emh's Money Matters financial advice, including assessing individuals finances, promoting, and signposting to support
- Providing appropriate advice and assistance to enable the customer to maximise their income including benefit entitlement and income and expenditure reviews
- Managing a caseload of residents with a range of complex welfare benefit issues
- Maintaining regular contact with customers during the lifespan of the case and completing cases in accordance with the procedure
The ideal candidate will have:
- Experience of delivering welfare benefits advice to different client groups.
- Experience of working with customers in financial difficulties and supporting them
- Able to listen, question, show empathy and relate well to people from all backgrounds
- Able and willing to work in partnership with others, internally and externally
- A genuine passion for supporting people to maximise their financial capability
- Be flexible, embrace change and be open to new ways of working and ideas
Customer service is key in this role, and we would love to hear from you if you have:
- Excellent communication, influencing, negotiating, and decision-making skills
- Well organised and able to prioritise and juggle competing priorities, and deliver work to agreed deadlines and standards
- Enjoy problem solving and finding solutions to help others
For further information about the role, please see the attached Job Description and Person Specification.
How to apply
Please send an up-to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).
We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application.
We ask all candidates to evidence their right to work status during the recruitment process.
Money Matters Coach in Ibstock employer: emh group
At emh, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Money Matters Coach based in Coalville, you will have the opportunity to make a meaningful impact in the community while enjoying flexible working arrangements and a competitive salary. Our commitment to staff development ensures that you will receive the training and resources needed to excel in your role and advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Money Matters Coach in Ibstock
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on emh and their Money Matters programme. Understanding their mission and values will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience in delivering welfare benefits advice and show off your problem-solving skills.
✨Tip Number 3
Show your passion! When discussing your experience, make sure to highlight your genuine interest in helping people maximise their financial capability. Share specific examples that demonstrate your empathy and customer service skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Money Matters Coach in Ibstock
Some tips for your application 🫡
Keep Your CV Fresh:Make sure your CV is up to date and tailored to the Money Matters Coach role. Highlight your relevant experience in delivering welfare benefits advice and supporting customers in financial difficulties.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain how you meet the person specification and show your genuine passion for helping others maximise their financial capability.
Follow the Application Instructions:Remember to combine your CV and cover letter into one document as specified. This shows us that you can follow instructions and pay attention to detail, which is super important in this role.
Apply Early!:We recommend applying as soon as possible since we might close the application window early depending on the number of applications. Don’t miss out on this opportunity to join our team!
How to prepare for a job interview at emh group
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Money Matters Coach. Familiarise yourself with financial advice principles, welfare benefits, and how to support individuals in financial difficulties. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Show Empathy
As a Money Matters Coach, empathy is key. Prepare examples from your past experiences where you've successfully supported clients through financial challenges. Highlight your ability to listen and relate to people from diverse backgrounds, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential situations you might face in the role and how you would handle them. Practising these scenarios can help you articulate your thought process and decision-making skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of cases you might handle, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
