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- Tasks: Be the friendly voice for customers, handling queries and providing support.
- Company: Join emh, a leading provider of affordable homes in the East Midlands.
- Benefits: Enjoy flexible working, 39 days annual leave, and private healthcare options.
- Why this job: Make a real impact while growing in a supportive and dynamic environment.
- Qualifications: GCSEs in Maths and English; call centre experience is a plus.
- Other info: Work from our modern office in Coalville with opportunities for remote work.
The predicted salary is between 22722 - 26722 £ per year.
Location: Based at the head office - Memorial House, Coalville, Leicestershire
Hours: 35 hours per week, Monday to Friday, working between 8.00 am and 6.00 pm, on a rota basis (Various hours available – full and part time positions)
Salary: £26,722 gross per annum (RFJ 4) Pro rata for part time positions
The Customer Service Advisor is a key role within the business, acting as first point of contact for our customers, covering a range of queries from paying rent to reporting repairs, dealing with sensitive issues, treating each customer with respect and consideration.
No two days are the same; you will learn ‘on the job' so there is no need for housing experience, but a background in contact centre work will help, along with a passion for Customer Service.
You will have an excellent telephone manner, we don’t use scripts so you will need to be empathetic, professional and be at ease with technology. Able to show your communication written skills working both emails and web portal queries, in-between calls.
The post will be based at our new re-furbished head office in Coalville, Leicestershire. After successfully passing the probationary period, there will be the flexibility to work from the office and at home.
If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, private healthcare options, with a big emphasis on health and well-being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.
About emh: emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.
Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.
Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Company Benefits:
- Competitive salary
- 39 days' annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)
- The call centre is closed on all bank holidays and the period between Christmas and New Year
- Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
- Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
- A wide range of training and development opportunities (we are an Investors in People accredited organisation)
- Opportunities to work flexibly and from home, where the business need allows
Qualifications:
- Educated to GCSE level in Maths and English.
- A good understanding of IT packages.
- Call centre experience is desirable.
For further information about the role, please see attached Job Description and Person Specification.
How to apply: Please apply online with an up-to-date CV, detailing how you meet the requirements of the person specification. Closing date for applications – Monday 7th April 2025 at 23.59. Interviews – Please note, interviews will take place on Tuesday 15th and Wednesday 16th April 2025.
“We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application.”
Customer Service Advisor in Coalville employer: emh group
Contact Detail:
emh group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Coalville
✨Tip Number 1
Familiarise yourself with the company’s values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, particularly around integrity, diversity, and accountability.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since the role requires an excellent telephone manner, practice active listening and empathetic responses to ensure you can handle customer queries effectively.
✨Tip Number 3
Research common customer service scenarios that may arise in a housing context. Being prepared with examples of how you would handle sensitive issues can set you apart during the interview process.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace Customer Service Advisor in Coalville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or contact centre roles. Emphasise your communication skills and any IT proficiency that aligns with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle various queries. Mention specific examples of how you've demonstrated empathy and professionalism in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills that match the requirements, such as excellent telephone manner, written communication abilities, and comfort with technology. Use bullet points for clarity.
Follow Application Instructions: Ensure you apply online with your up-to-date CV and follow any specific instructions provided in the job listing. Double-check for any additional documents required before submitting your application.
How to prepare for a job interview at emh group
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle queries with empathy and professionalism is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service.
✨Demonstrate Your Communication Abilities
Since the role requires excellent written and verbal communication skills, practice articulating your thoughts clearly. You might be asked to respond to a mock email or explain a complex issue, so be ready to showcase your skills.
✨Familiarise Yourself with Technology
The job involves using various IT packages and web portals. Brush up on your tech skills and be prepared to discuss how you've used technology in previous roles to enhance customer service or streamline processes.
✨Align with Company Values
Research emh's values of Integrity, Diversity, Openness, Accountability, Clarity, and Excellence. Think of ways you can demonstrate these values during your interview, as they are looking for candidates who embody their culture.
