At a Glance
- Tasks: Be the first point of contact for customers, handling queries with empathy and professionalism.
- Company: Join emh, a leading provider of affordable homes in the East Midlands.
- Benefits: Enjoy 39 days annual leave, flexible working, and private healthcare options.
- Other info: Dynamic workspace with great culture and opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Must have call centre experience and strong communication skills.
The predicted salary is between 26722 - 26722 £ per year.
Location: Based at the head office - Memorial House, Coalville, Leicestershire
Hours: 25-35 hours per week, Monday to Friday, working between 8.00 am and 6.00 pm, on a rota basis (Various hours available – full and part time positions)
Salary: £26,722 gross per annum (RFJ 4) Pro rata for part time positions
Positions available: 2 positions available full time (35 hours) or part time (25 hours)
The Role: The Customer Service Advisor is a key role within the business, acting as first point of contact for our customers, covering a range of queries from paying rent to reporting repairs, dealing with sensitive issues, treating each customer with respect and consideration. No two days are the same, you will learn ‘on the job’ so there is no need for housing experience, but a background in contact centre work is essential, along with a passion for Customer Service. You must have previous experience of working in a customer service centre, with an excellent telephone manner, we don’t use scripts so you will need to be empathetic, professional and be at ease with technology. Able to show your communication written skills working both emails and web portal queries, in‑between calls.
The post will be based at our new re‑furbished head office in Coalville, Leicestershire. After successfully passing the probationary period, there will be the flexibility to work from the office and at home. If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, private healthcare options, with a big emphasis on health and well‑being. You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive. We’ve a state‑of‑the‑art, flexible workspace so you’ll have both great people and a great environment around you.
About us: emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.
Our values: Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Company Benefits:
- 39 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro‑rata for part time)
- The call centre is closed on all bank holidays and the period between Christmas and New Year
- Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
- Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
- A wide range of training and development opportunities (we are an Investors in People accredited organisation)
- Opportunities to work flexibly and from home, where the business need allows
Qualifications: Educated to GCSE level in Maths and English. A good understanding of IT packages. Call centre experience is essential.
How to apply: Please apply online with an up‑to‑date CV, detailing how you meet the requirements of the person specification. Closing date for applications – Monday 12th January 2026 at 12 Noon. Interviews Thursday 22nd January and Friday 23rd January 2026.
“We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application.” We ask all candidates to evidence their right to work status during the recruitment process.
Customer Service Advisor employer: emh group
emh is an exceptional employer, offering a supportive work culture that prioritises integrity, diversity, and excellence. With a strong commitment to employee development, including extensive training opportunities and a generous benefits package, our Joiners can thrive in a dynamic environment while making a meaningful impact in the communities we serve across the East Midlands.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research emh and understand their values like Integrity and Excellence. This will help you connect your experience with what they stand for, making you a standout candidate.
✨Tip Number 2
Practice your phone skills! Since this role requires an excellent telephone manner, try role-playing common customer service scenarios with a friend. This will help you feel more confident and prepared for those tricky calls.
✨Tip Number 3
Show off your tech-savviness! Be ready to discuss how you've used technology in previous roles. Whether it's handling emails or navigating web portals, demonstrating your comfort with tech can give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our amazing team at emh!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your contact centre experience and any relevant skills that show you can handle customer queries with empathy and professionalism.
Show Off Your Communication Skills:Since you'll be dealing with customers via phone and email, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear language and a friendly tone in your application to reflect how you'd interact with customers.
Be Authentic:We want to see the real you! Don’t just list your experiences; share stories or examples that showcase your passion for customer service and how you've handled challenging situations in the past.
Apply Early:Don’t wait until the last minute to submit your application. We recommend applying early to increase your chances, as we might close the application process sooner than expected depending on the number of applicants.
How to prepare for a job interview at emh group
✨Know Your Customer Service Basics
Brush up on your customer service principles. Since this role is all about being the first point of contact, understanding how to handle various queries and showing empathy will be key. Think about examples from your past experience that demonstrate your ability to deal with sensitive issues.
✨Show Off Your Communication Skills
Prepare to showcase your excellent telephone manner and written communication skills. You might be asked to role-play a call or respond to an email query during the interview, so practice articulating your thoughts clearly and professionally.
✨Familiarise Yourself with Technology
Since the job requires comfort with technology, make sure you’re familiar with common IT packages and any relevant software. If you have experience with specific tools used in contact centres, be ready to discuss them and how they helped you in your previous roles.
✨Embrace the Company Values
Research emh’s values of Integrity, Diversity, Openness, Accountability, Clarity, and Excellence. Think of ways you can embody these values in your responses. Showing that you align with their culture will definitely give you an edge in the interview.
