At a Glance
- Tasks: Provide reception services and admin support to the Facilities team.
- Company: Join a leading provider of affordable homes in the East Midlands.
- Benefits: Competitive salary, generous leave, flexible working, and training opportunities.
- Other info: Great career growth potential in a supportive environment.
- Why this job: Be the friendly face of the company and make a difference every day.
- Qualifications: Customer service experience and strong IT skills are essential.
The predicted salary is between 23222 - 24430 £ per year.
Location – Memorial House, Coalville, Leicestershire
Hours – 35 hours per week, working Monday to Friday covering the hours between 8am – 5pm
Salary – £23,222- £24,430.00 per annum (RFJ 3)
The role
The Facilities team are looking for a Facilities Administrator to join their team who will be based at the head office in Coalville. This person will be responsible for helping to provide a reception service and administration support to the Facilities team. Duties will include providing front of house greeting service for all visitors, customers and contractors attending the head office, checking the Facilities team email inbox and action/escalate items as required.
The ideal candidate
- Customer service is key in this role, and we'd love to hear from you if you have previous experience delivering administration and reception services.
- Have excellent customer service skills.
- Good organisational skills with the ability to work independently.
- Do you have a passion for providing good customer services and can demonstrate excellent communications skills with the confidence to deal with a range of stakeholders?
- Do you have a high level of IT competency, with a solid understanding of Microsoft technologies such as Office 365?
About us
emh group is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.
Our values
Our values are important to us and we're looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Company Benefits
- Competitive salary
- Contributory pension scheme
- Health cash plan – BHSF
- 39 days' annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)
- Flexible working
- A wide range of training and development opportunities (we are an Investors in People accredited organisation)
Qualifications
Excellent IT skills and competent in using a range of Microsoft applications.
How to apply
Please apply online with an up-to-date CV, detailing how you meet the requirements of the person specification. Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application. We ask all candidates to evidence their right to work status during the recruitment process.
Facilities Administrator/Receptionist in Coalville employer: emh group
Joining emh group as a Facilities Administrator/Receptionist means becoming part of a dedicated team at the heart of our head office in Coalville, where we prioritise integrity, diversity, and excellence. With a competitive salary, generous annual leave, and a commitment to employee development through extensive training opportunities, we foster a supportive work culture that values your contributions and encourages personal growth. Experience a fulfilling career in a leading social housing provider that truly cares about its employees and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Administrator/Receptionist in Coalville
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at emh group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like emh group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Facilities Administrator/Receptionist in Coalville
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to emh group:Your cover letter is your chance to shine! Tell us why you want to work at emh group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at emh group!
How to prepare for a job interview at emh group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
