At a Glance
- Tasks: Support housing applications and deliver a customer-focused lettings service.
- Company: Join emh's Communities Team and make a real difference.
- Benefits: Enjoy 39 days annual leave, health plans, and flexible working options.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Be part of a team that positively impacts local communities.
- Qualifications: Customer service experience and strong organisational skills required.
The predicted salary is between 24891 - 27657 € per year.
Location/Base: Home and community based, with the ability to travel to emh offices and across the East Midlands as required (Designated Office – Memorial House, Coalville, Leicestershire)
Hours: 35 hours week, working Monday to Friday
Salary: £24,891 - £27,657 per annum (RFJ 4)
We are thrilled to invite you to join us at emh within our Communities Team. Our primary objective is to expand our presence in the communities we serve, and we believe that your expertise will contribute significantly to this endeavour.
Role: Are you ready to make a difference in people's lives? Do you have a passion for providing administrative support to a team? We have the perfect opportunity for you! We are currently looking for a dedicated Choice Based Lettings Assistant to join our team. In this role, you will support the delivery of a comprehensive housing and estate management service, making a positive and lasting contribution to the communities we serve. You will play a key part in delivering an efficient, customer-focused Choice Based Lettings (CBL) service, supporting customers through the housing application process and ensuring services are accessible, responsive and compliant.
The person: Do you have experience of working in a customer facing role with strong customer care skills demonstrating high levels of customer ownership and accountability? Do you have experience of working collaboratively with others and developing positive working relationships? Are you well organised, able to prioritise and manage competing priorities delivering work to agreed deadlines and standards? If so, we would love to hear from you.
Our Values: Our Values are important to us at emh and we're looking for a supervisor who can live our values, and help embed them into the services we deliver. Our values are: Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Company Benefits: Our package for this role includes:
- 39 days annual leave (including statutory days), increasing to 44 days with length of service.
- Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
- Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
- A wide range of training and development opportunities (we are an Investors in People accredited organisation)
- Company Sick Pay (increasing with length of service to six month's full pay, six month's half pay).
- Opportunities to work flexibly and from home, where the business need allows.
For further information about the role, please see attached Job Description and Person Specification.
How to apply: Please send an up-to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).
Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application. We ask all candidates to evidence their right to work status during the recruitment process.
Choice Based Lettings Assistant employer: emh group
At emh, we pride ourselves on being an exceptional employer, offering a supportive work culture that values integrity, diversity, and accountability. With generous benefits such as 39 days of annual leave, a robust pension scheme, and extensive training opportunities, we are committed to the growth and well-being of our employees. Join us in making a meaningful impact in the East Midlands communities while enjoying the flexibility of home-based work and a collaborative team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Choice Based Lettings Assistant
✨Tip Number 1
Get to know the company! Research emh and their values. When you understand what they stand for, you can tailor your conversations to show how you align with their mission. This will make you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider info and even a foot in the door!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Choice Based Lettings Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Choice Based Lettings Assistant role. Highlight relevant experience and skills that match the job description, especially your customer care skills and ability to work collaboratively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Keep it concise and focused on how you meet the person specification. Use specific examples from your past experiences to demonstrate your suitability for the role.
Follow the Application Instructions:Pay close attention to the application instructions. Remember to combine your CV and cover letter into one document, as specified. This shows us that you can follow directions and are detail-oriented.
Apply Early:Don’t wait until the last minute to apply! We might close the application process early if we receive enough applications. Get your application in as soon as possible to ensure you don’t miss out on this opportunity.
How to prepare for a job interview at emh group
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Choice Based Lettings Assistant. Familiarise yourself with the housing application process and the importance of customer care in this position. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Care Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've demonstrated strong customer care skills. Think about situations where you went above and beyond for a customer or resolved a challenging issue effectively.
✨Emphasise Teamwork
The job requires collaboration with others, so be ready to discuss how you've worked in teams before. Share specific examples of how you contributed to team success and built positive working relationships. This will highlight your ability to fit into the emh Communities Team.
✨Align with Their Values
Familiarise yourself with emh's values: Integrity, Diversity, Openness, Accountability, Clarity, and Excellence. Think of ways you can demonstrate these values in your work and be prepared to discuss them during the interview. This shows that you not only understand their mission but are also committed to upholding it.
