Production & Resource Manager in London

ABOUT THE COMPANY

Gravity Media deliver an unparalleled range of media services and solutions to clients worldwide utilising outside broadcast trucks, fly-packs and studios spanning the United Kingdom, ROI, Europe, the Middle East, the United States and Australia offering market-leading broadcast, technology, production, and post-production solutions across many of the world’s most-watched live events and entertainment programmes.

OUR PEOPLE

We have a passion for problem solving and thoughtful innovation and recognise our collective differences play a huge role in our success. Our teams are talented, passionate, dedicated, take pride in their work and support each other. We encourage applications from all backgrounds and are dedicated to attracting and developing talent, empowered through an inclusive culture. All suitably qualified applicants will be considered regardless of gender, race, sexual orientation, national origin, disability, religion, and age.

LEADERSHIP BEHAVIOURS

We hold high expectations of our leaders and managers who are responsible for driving the success of our people and the organisation. Our managers give clear communication, lead by example and feed back to foster growth and development of their team members. Management excellence is essential to the company’s success, and effective leadership requires a combination of interpersonal skills, strategic thinking, and a commitment to providing a positive and productive work environment.

COMMITMENT TO EQUALITY

Gravity Media is an equal opportunity employer and we welcome a diverse range of applicants. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalised as a result of such a request.

ABOUT THE ROLE

A BRIEF SUMMARY

Based at our production centre, WestWorks in White City, the Production & Resource Manager is responsible for managing production and resource requirements for a portfolio of key broadcast clients, ensuring the successful planning and delivery of productions from initial booking through to completion. This is a highly client-facing role, combining production management, resource planning and operational oversight. You will be responsible for scheduling crew and facilities, managing production logistics, overseeing project budgets and supporting the commercial delivery of client projects. You will act as the day-to-day operational lead for your assigned clients, building trusted relationships and ensuring an exceptional client experience. Alongside ownership of your client portfolio, you will work collaboratively with the wider Production & Resource Management, Client Account Management and Media Services teams to maximise crew and facility utilisation and ensure the smooth operation of our production centre. The role supports multiple concurrent productions across studio and remote workflows, requiring excellent organisational skills, commercial awareness and the ability to adapt quickly to changing production requirements. As this role involves regular interaction with clients, we are looking for someone who is confident, proactive and solutions-focused, with excellent communication skills and the ability to remain calm under pressure. Whilst this is primarily a Monday to Friday position, flexibility is essential, as evening and weekend working will occasionally be required to support live productions and client requirements. There will also be opportunities to work on-site to support clients and collaborate closely with the Media Services team on end-to-end productions.

Why join us? You'll play a key role in delivering world-class productions for some of the industry's leading clients, working alongside an experienced team in one of the UK's most advanced production facilities. This is an opportunity to take ownership of client relationships, influence operational excellence and contribute to the continued growth and success of Gravity Media.

Working location: London

Weekly hours: 40 hours per week

Reporting to: General Manager

Role type: Full time, permanent

WHAT YOU’LL BE RESPONSIBLE FOR

• Client Management
• Own the operational relationship for a portfolio of assigned clients, acting as the primary point of contact for production planning and delivery.
• Produce schedules for client productions and events, ensuring all logistical requirements are planned and communicated effectively.
• Build strong working relationships with clients, third-party suppliers, production companies and event organisers.
• Communicate client requirements clearly across internal departments, ensuring effective collaboration between Coordinators, Client Account Management and Media Services.
• Support live productions by managing crew schedules, responding to operational changes and resolving issues quickly and effectively.
• Ensure every client receives an exceptional experience throughout the planning and delivery of each production.
• Identify opportunities to improve client experience and operational efficiency through continuous process improvement.
• Crew & Facility Resource Management
• Manage crew scheduling for assigned clients, including both permanent and freelance resource.
• Lead the crewing requirements for larger-scale productions and complex projects.
• Coordinate the engagement, booking and management of freelance crew for any direct or operational roles.
• Ensure all crew and facility bookings are accurately maintained within the scheduling system.
• Work closely with the wider Production & Resource Management team to maximise crew utilisation and facility availability across all clients.
• Financial & Commercial Management
• Support the Client Account Manager with commercial administration and contract management.
• Prepare quotations for productions and maintain accurate project budgets and forecasts.
• Monitor project spend and ensure financial information remains accurate throughout each production.
• Manage purchase orders, project variations and invoicing.
• Highlight commercial risks or opportunities and work with stakeholders to ensure projects remain financially successful.
• Team Management & mentorship
• Taking on a senior position within the production and resource management team.
• Providing an initial escalation point for the other managers before going to the General Manager.
• Take a leading role to ensure all production administration documents and processes are reviewed and updated regularly.
• Work alongside the General Manager to ensure productions comply with all company health and safety policies and procedures.
• Chair production meetings and undertake other operational or administrative tasks as required.

All employees are expected to contribute and participate in work activities in line with our management system to ensure the continual improvement of our business.

Success in this role

Success in this role will be measured by:

• Delivering an exceptional client experience across every production.
• Efficient utilisation of crew and production facilities.
• Successful delivery of productions on time and within budget.
• Strong collaboration across Production, Media Services and Client Account Management teams.
• Accurate financial forecasting and commercial administration.
• Continuous improvement of operational processes and workflows.

THIS ROLE IS FOR YOU IF YOU

• Essential
• Demonstrable experience across the majority of the responsibilities outlined in this job description.
• A minimum of seven years' experience in production management, broadcast operations or a related operational role.
• Proven experience managing client relationships and delivering exceptional customer service.
• Experience managing multiple concurrent productions or projects in a fast-paced environment.
• Strong planning, organisational and problem-solving skills, with the ability to troubleshoot under pressure.
• Commercial awareness, including experience managing budgets, quotations and project costs.
• Excellent administrative skills and confidence using Microsoft Office and production management systems.
• Outstanding communication skills, with the ability to build relationships at all levels, both internally and externally.
• A proactive and collaborative approach, with a willingness to improve processes and contribute to Standard Operating Procedures (SOPs).
• Ability to work independently while contributing effectively as part of a wider team.
• Flexibility to work occasional evenings and weekends when required.
• Demonstrate Trust by acting with integrity, accountability, and transparency.
• Promote Collaboration by working effectively across teams and sharing knowledge.
• Support Innovation by contributing ideas and continuously improving ways of working.
• Desirable
• Experience using production scheduling or resource management software.
• An established network of freelance production crew and technical suppliers.
• Experience working within live sport or sports broadcasting.
• Experience working within a production centre, studio environment or broadcast facility.
• Previous line management or mentoring experience.

IN THIS MANAGEMENT ROLE WE’LL BE EXPECTING YOU TO

• Maintain a safe working environment for your teams by complying with all required Health & Safety procedures, and other management processes e.g. ISO standards;
• Be the first point of contact for your team for any queries, escalations, and feedback;
• Hold regular meetings with each member of your team to align on topics, direction, information sharing, create an opportunity for the team to be heard and sense of community;
• Regularly review workload across the team to ensure efficiency and balance;
• Provide feedback to your team to allow continued growth;
• Ensure new members to your team have a thorough onboarding process including regular review during probation (excludes onboarding provided by HR);
• Actively support the development of your team through action plans;
• Actively manage poor performance;
• Communicate and reinforce key business messages to your team, for example following Manager Meetings, Town Halls, email communications;
• Understand key Company policies/processes and help your team to understand;
• Be responsive to requests for information to colleagues and other departments;
• Ensure your team complete all mandatory training;
• Carry out an annual performance review with each member of your team;
• Take any necessary steps to ensure that individuals are not subjected to harassment, sexual harassment, or bullying;
• Manage day to day spend in line with company objectives, direction and in the interests of the company.

ISO

The ISO standards reflect our commitment to continually improve our business, to drive down our Environmental Impact and to provide a safe and healthy working environment for all of our employees. Our management team have a responsibility to ensure they lead their individual teams in striving for best practice and supporting the audit process to ensure continual improvement is at the heart of everything we deliver.