Part Time Reception Assistant - Temp in Penrith

A little bit about us: EMG Solicitors is an award-winning Legal 500 law firm with offices across the North but acting nationally, specialising in Court of Protection, Deputyships, Mental Health Law, Family Law and Mediation, Residential Conveyancing, Dispute Resolution, Education Law and Wills, Trusts & Probate services. Our mission is to provide the legal support our clients require in order to achieve anything from their basic needs to their wildest dreams and everything in between.

What are we looking for? We are currently looking to recruit a part-time Reception Assistant, 2 days a week on a temporary basis. This role can be based from our Penrith office, but we would expect you to travel and work from other offices from time to time.

What will we expect from you:

• Welcoming clients and visitors to the office in a warm, professional manner.
• Managing a busy switchboard, routing calls, and taking accurate messages.
• Maintaining the meeting room calendar and ensuring rooms are prepared and tidy.
• Assisting with general administrative duties, including filing, photocopying, and scanning documents.
• Acting as a key liaison between clients, fee earners, and external agencies.

To be able to perform this job you will need:

• Previous experience in a reception or customer service role is highly desirable.
• Experience within a legal, property, or professional services environment is a distinct advantage.
• Excellent communication skills, both written and verbal, with a clear and confident telephone manner.
• A highly organised approach to managing day-to-day administrative tasks.
• A friendly, approachable, and patient attitude when dealing with vulnerable or distressed clients.

A little bit about the colleague we’re looking for: We’re looking for a colleague who aligns with our core values of:

• Cooperation - we proactively support our clients and each other.
• Courage - we are ambitious and think big.
• Excellence - we deliver excellence.
• Integrity - we are open and transparent.
• Kindness - we value people, communities, having fun and being happy.

We want someone who will work proactively to deliver exceptional client service through the knowledge and skills they bring to the role. We want someone who will go the extra mile for both their clients and their colleagues, so we can all achieve anything from our basic needs to our wildest dreams and everything in between.

What you can expect from us:

• Firm wide annual bonus scheme, in addition to a competitive salary.
• 4% Pension employer contributions offered through Standard Life.
• 25 days holiday entitlement per year (FTE) with an additional three days off at Christmas.
• 5 extra days paid leave on your 5-year anniversary – (and every 5 years thereafter).
• Life Assurance providing your loved ones with a 3x salary death in service benefit.
• Employee Assistance Program – a Freephone number you can call 24/7 for personal, legal and financial issues; to arrange counselling and a GP helpline.
• Free annual flu injection.
• EMG Rewards – Vivup well-being & Tastecard apps offering discounts across a large number of retailers & restaurants.
• £50 Gift card on your birthday as well as a late start or early finish.
• £50 Gift card at Christmas plus Christmas closure (subject to variation).
• Cycle to work scheme.
• Salary Sacrifice Electric Car scheme.
• Fruit and refreshments in each office.
• If you want to take the family or friends out, we have two passes for Beamish open air museum which you can book out and take up to 10 people.
• Opportunity to join EMG working groups, such as our Green Team, Better Health at Work Team, Justice, Empowerment, Diversity and Inclusion Team (JEDI) & our Community Team.
• Regular surveys to understand issues our team care about. Includes regular guest speakers on a wide range of topics.