Business Analyst Executive in North East

A little bit about us: EMG Solicitors is an award winning Legal 500 law firm with offices across the North but acting nationally, specialising in Court of Protection, Deputyships, Mental Health Law, Family Law and Mediation, Residential Conveyancing, Dispute Resolution, Employment Law, Education Law and Wills, Trusts & Probate services. Our mission is to provide the legal support our clients require in order to achieve anything from their basic needs to their wildest dreams and everything in between.

What are we looking for? We are looking to recruit a Business Analyst Executive with experience in professional services or regulated environments, who is confident in gathering and documenting requirements, analysing processes, and supporting project delivery. The role will suit someone organised, analytical, and proactive, with a strong interest in compliance and continuous improvement.

Where will you be based? This role will be based from our Durham office, but we would expect you to travel and work from other offices from time to time.

How many hours will you be working? This is a full-time role which is 35 hours per week, however at EMG Solicitor we work flexibly; it’s not a 9 to 5 role, but we do expect the work to be done, when you do it can be largely up to yourself, your Team Leader and the requirements of your clients.

A brief overview of the role: The Business Analyst Executive will support the delivery of firm-wide projects, working under the direction of the Project Manager. Acting as a key point of contact between stakeholders and the project team, you will assist with gathering, documenting, and validating business requirements, helping to ensure projects are clearly defined and aligned to business objectives. The role will contribute to the development of practical, compliant, and efficient solutions that support the firm’s strategic goals and operational needs.

What will we expect from you:

• Generating work: Your work will be primarily assigned by the Project Manager and other senior stakeholders within the Project Office, in line with firm-wide project priorities. You will also have the opportunity to identify process improvements, propose enhancements, and flag emerging requirements that support project delivery and operational efficiency.
• Undertaking work: You should be passionate about providing technically excellent advice and support to clients, delivered in a user-friendly way. Exemplary client service is essential. We take the view we stand and fall as a team - you will need to work both on your own and as part of a team.
• Requirements Gathering & Documentation: Support the capture of business requirements through interviews, workshops, and process reviews. Translate stakeholder needs into clear, structured documentation, including business requirements, functional specifications, and user stories.
• Stakeholder Support & Engagement: Work closely with department heads, subject matter experts, and external partners to ensure requirements are clearly understood and agreed. Assist with workshops and feedback sessions to validate requirements and manage expectations.
• Process Analysis & Improvement: Analyse existing processes and workflows, identifying inefficiencies and opportunities for improvement aligned to business objectives.
• Project Planning & Delivery Support: Support the Project Manager in defining project scope, timelines, and resource requirements informed by business needs. Assist with User Acceptance Testing by preparing test cases and validating delivered solutions against agreed requirements.
• Data Analysis & Reporting: Analyse data and produce insights to support project decisions and prioritisation.
• Documentation, Governance & Compliance: Maintain accurate and up-to-date project documentation throughout the project lifecycle. Support adherence to internal governance processes and relevant regulatory standards, identifying potential compliance risks during requirements analysis and escalating where appropriate.
• Change & Continuous Improvement: Assist with the preparation of communications and training materials to support project rollouts. Contribute to continuous improvement of requirements-gathering practices and the ongoing maturity of the Project Office.

To be able to perform this job you will need:

• Previous experience as a Business Analyst Executive, ideally within professional services or a regulated environment.
• Strong analytical and problem-solving skills with close attention to detail.
• Excellent communication skills, able to engage effectively with stakeholders at all levels.
• The ability to create clear, structured documentation and process maps.
• Familiarity with project methodologies such as PRINCE2 or Agile, and tools like MS Project, MS DevOps, or Visio; experience with Power BI is desirable.
• A solid understanding of compliance and risk considerations in a legal or regulated setting.
• Confidence applying compliance frameworks such as SRA, Lexcel, AML, and GDPR to projects and processes.
• Experience ensuring documentation and processes meet governance and audit standards.

A little bit about the colleague we’re looking for: We’re looking for a colleague who aligns with our core values of: Cooperation, Courage, Excellence, Integrity, and Kindness. We want someone who will work proactively to deliver exceptional client service through the knowledge and skills they bring to the role. We want someone who will go the extra mile for both their clients and their colleagues.

What We Offer:

• Firm wide annual bonus scheme, in addition to a competitive salary.
• 4% Pension employer contributions offered through Standard Life.
• 25 days holiday entitlement per year (FTE) with an additional three days off at Christmas.
• 5 extra days paid leave on your 5-year anniversary - (and every 5 years thereafter).
• Life Assurance providing your loved ones with a 3x salary death in service benefit.
• Employee Assistance Program - a Freephone number you can call 24/7 for personal, legal and financial issues; to arrange counselling and a GP helpline.
• Free annual flu injection.
• EMG Rewards - Vivup well-being & Tastecard apps offering discounts across a large number of retailers & restaurants.
• £50 Gift card on your birthday as well as a late start or early finish.
• £50 Gift card at Christmas plus Christmas closure (subject to variation).
• Cycle to work scheme.
• Salary Sacrifice Electric Car scheme.
• Fruit and refreshments in each office.
• Two passes for Beamish open air museum which you can book out and take up to 10 people.
• Opportunity to join EMG working groups, such as our Green Team, Better Health at Work Team (BHowdy), Justice, Empowerment, Diversity and Inclusion Team (JEDI) & our Community Team.
• Regular surveys to understand issues our team care about, including regular guest speakers on a wide range of topics.

EMG Solicitors are an equal opportunities employer. To apply for this role you must have the right to work within the UK.