Credit Control Assistant in Gosforth

A little bit about us: EMG Solicitors is an award winning Legal 500 law firm with offices across the North but acting nationally, specialising in Court of Protection, Deputyships, Mental Health Law, Family Law and Mediation, Residential Conveyancing, Dispute Resolution, Education Law and Wills, Trusts & Probate services. Our mission is to provide the legal support our clients require in order to achieve anything from their basic needs to their wildest dreams and everything in between.

What are we looking for? We are currently looking to recruit a Credit Control Assistant who ideally will have two plus years’ experience.

Where will you be based? This role can be based from our Gosforth office, but we would expect you to travel and work from our Durham office 1 day per week.

How many hours will you be working? This is a full-time role which is 35 hours per week, Monday to Friday 9:00am - 5:00pm.

A brief overview of the role: As a Credit Control Assistant within the Finance Team at EMG Solicitors, you will play a key role in supporting the firm’s financial performance by managing outstanding client balances and ensuring timely debt recovery. Working closely with fee earners, clients, and internal stakeholders, you’ll handle invoice queries, maintain accurate financial records, and assist in reducing aged debt while delivering a professional and client-focused service. This is an excellent opportunity for someone with previous finance or credit control experience who is organised, proactive, and confident managing sensitive financial matters within a professional legal environment.

What will we expect from you:

• Managing and monitoring outstanding client balances across the firm
• Chasing overdue invoices via telephone, email, and written correspondence
• Building and maintaining positive relationships with clients and internal stakeholders
• Assisting with billing queries and resolving payment disputes promptly
• Maintaining accurate financial records and notes on the case management system
• Supporting compliance with Solicitors Accounts Rules and internal finance procedures
• Working with fee earners to reduce aged debt and improve cash collection performance
• Assisting with finance administration tasks as required
• Escalating complex or high-value matters to the Credit Control Manager where appropriate

Getting paid for the work you do. Professional and discreet when handling confidential information. Resilient and confident in managing difficult conversations. Customer-focused with strong relationship-building skills. Able to work independently as well as collaboratively within a team. Highly organised with strong administrative capabilities. Adaptable and willing to support the wider Finance Team when required.

To be able to perform this job you will need:

• Previous experience in a credit control, finance assistant, accounts assistant, or similar finance role
• Escalation debt through court for collection
• Strong communication and negotiation skills with a professional and confident telephone manner
• Excellent attention to detail and organisational skills
• Ability to prioritise workload and manage deadlines effectively
• Competent in Microsoft Office applications, particularly Excel
• Experience using legal finance or case management systems would be advantageous
• Understanding of confidentiality and professionalism within a legal environment
• A positive, team-focused attitude with a proactive approach to problem-solving

A little bit about the colleague we’re looking for: We’re looking for a colleague who aligns with our core values of: Cooperation - we proactively support our clients and each other. Courage - we are ambitious and think big. Excellence - we deliver excellence. Integrity - we are open and transparent. Kindness - we value people, communities, having fun and being happy. We want someone who will work proactively to deliver exceptional client service through the knowledge and skills they bring to the role. We want someone who will go the extra mile for both their clients and their colleagues, so we can all achieve anything from our basic needs to our wildest dreams and everything in between.

Some of the behaviours we want to see demonstrated in this role:

• Co-operation – You will need to work proactively together with your team towards your common goals, being willing to give up your own time and helping clients and colleagues even when you are under pressure yourself.
• Courage – You will fight for your client’s cause; however, we don’t want you to just say ‘yes’ to your client we want to give the difficult answers and advice too.
• Excellence – We are one legal firm and, in your role, we would expect you to seek to help your client with all their legal issues. In working with your clients, we expect excellence in client care keeping them up to date with what can be done and buy when.
• Integrity – You will work in a way which demonstrates fairness, openness and honesty offering training and sharing knowledge. If you do happen to make a mistake, we would want you to raise these with your supervisor without fear of any reprisal.
• Kindness – We ask that you listen, encourage participation and allow people to be heard, noticing when colleagues and clients may need an extra hand and an offer of help.

What you can expect from us:

• Firm wide annual bonus scheme, in addition to a competitive salary
• 4% Pension employer contributions offered through Standard Life
• 25 days holiday entitlement per year (FTE) with an additional three days off at Christmas
• 5 extra days paid leave on your 5-year anniversary – (and every 5 years thereafter)
• Life Assurance providing your loved ones with a 3x salary death in service benefit
• Employee Assistance Program – a Freephone number you can call 24/7 for personal, legal and financial issues; to arrange counselling and a GP helpline
• Free annual flu injection
• EMG Rewards – Vivup well-being & Tastecard apps offering discounts across a large number of retailers & restaurants
• £50 Gift card on your birthday as well as a late start or early finish
• £50 Gift card at Christmas plus Christmas closure (subject to variation)
• Cycle to work scheme
• Salary Sacrifice Electric Car scheme
• Fruit and refreshments in each office
• If you want to take the family or friends out, we have two passes for Beamish open air museum which you can book out and take up to 10 people
• Opportunity to join EMG working groups, such as our Green Team, Better Health at Work Team, Justice, Empowerment, Diversity and Inclusion Team (JEDI) & our Community Team
• Regular surveys to understand issues our team care about. Includes regular guest speakers on a wide range of topics

EMG Solicitors are an equal opportunities employer. To apply for this role you must have the right to work within the UK.