Team Coordinator - Court of Protection (Property & Affairs) in North East

EMG Solicitors is an award-winning Legal 500 law firm with offices across the North but acting nationally, specialising in Court of Protection, Deputyships, Mental Health Law, Family Law and Mediation, Residential Conveyancing, Dispute Resolution, Employment Law, Education Law and Wills, Trusts & Probate services. Our mission is to provide the legal support our clients require in order to achieve anything from their basic needs to their wildest dreams and everything in between.

We are currently looking to recruit a Team Coordinator to remotely support the Court of Protection – Property and Affairs team based down in our Reading office. This is a varied and pivotal role combining high-level coordination, diary and inbox management, client liaison, departmental organisation, billing support and internal process oversight. The successful candidate will play a key role in ensuring the efficient and profitable operation of the department.

This role will be based in our Durham office, but we would expect you to travel and work from other offices from time to time. This is a full-time role working 35 hours per week, Monday to Friday, with your core hours being 9am to 5pm. During probation, you’ll usually work from the office five days a week, though flexibility may be possible. Following probation, the role is likely to adopt a hybrid approach, with a minimum of four office days per week.

A brief overview of the role: This role works within the Court of Protection, Property & Affairs department. The main responsibilities of the role include supporting senior managers with diary management, emails, internal processes, client contact and team management (internal organisation).

The Team Coordinator will:

• Provide proactive support to the Head of Department and the wider senior leadership team.
• Coordinate team operations and internal processes.
• Manage diaries, inboxes and key deadlines.
• Organise in person and remote meetings, prepare agendas and take minutes.
• Provide typing support where required.
• Support fee earners with client file management and administration.
• Assist with billing preparation and financial processes.
• Open new files and conduct conflict checks.
• Track new enquiries and ensure appropriate follow-up.
• Support business development and departmental growth initiatives.

This is not a traditional legal secretary role. Administrative support exists within the team; this role focuses on coordination, oversight, organisation and proactive management to support and ensure the smooth running of the department. No two days are the same, and the successful candidate will be expected to manage multiple and often competing priorities and expectations in a professional and timely manner.

You should be passionate about providing support to your colleagues and undertaking your duties professionally and with the utmost skill and care. We take the view we stand and fall as a team - you will need to work both on your own and as part of a team. To always put clients first and respect their confidentiality at all times.

To be able to perform this job you will need:

• Previous experience in a Team Coordinator, Personal Assistant, Senior Administrator or similar role.
• Experience supporting Directors or senior leaders/managers.
• Strong diary and inbox management experience.
• Excellent organisational and prioritisation skills.
• Strong typing skills and proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience using case management systems, email systems and online portals.
• A good standard of education, including strong written and spoken English.
• The ability to work independently using initiative and sound judgement.
• Confidence to communicate clearly and raise concerns appropriately.
• A high level of professionalism, discretion and attention to detail.
• A positive, motivated attitude and a proactive approach to problem solving.
• Reliable and dependable.

We’re looking for a colleague who aligns with our core values of cooperation, courage, integrity, and kindness. We want someone who will work proactively to deliver exceptional client service through the knowledge and skills they bring to the role. We want someone who will go the extra mile for both their clients and their colleagues, so we can all achieve anything from our basic needs to our wildest dreams and everything in between.

What you can expect from us:

• Firm wide annual bonus scheme, in addition to a competitive salary.
• 4% Pension employer contributions offered through Standard Life.
• 25 days holiday entitlement per year (FTE) with an additional three days off at Christmas.
• 5 extra days paid leave on your 5-year anniversary – (and every 5 years thereafter).
• Life Assurance providing your loved ones with a 3 X salary death in service benefit.
• Employee Assistance Program – a Freephone number you can call 24/7 for personal, legal and financial issues; to arrange counselling and a GP helpline.
• EMG Rewards – Vivup well-being & Tastecard apps offering discounts across a large number of retailers & restaurants.
• £50 Gift card on your birthday as well as a late start or early finish.
• £50 Gift card at Christmas plus Christmas closure (subject to variation).
• Cycle to work scheme.
• Salary Sacrifice Electric Car scheme.
• Fruit and refreshments in each office.
• If you want to take the family or friends out, we have two passes for Beamish open air museum which you can book out and take up to 10 people.
• Opportunity to join EMG working groups, such as our Green Team, Better Health at Work Team, Empowerment, Diversity and Inclusion Team & our Community Team.
• Regular surveys to understand issues our team care about. Includes regular guest speakers on a wide range of topics.