At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for staff across multiple departments.
- Company: Join EMG Solicitors, an award-winning law firm with a collaborative culture.
- Benefits: Enjoy competitive salary, annual bonuses, 25 days holiday, and flexible working hours.
- Other info: Be part of exciting projects and join teams focused on community and diversity.
- Why this job: Kickstart your IT career in a dynamic legal environment and make a real impact.
- Qualifications: 1+ year in IT support, strong knowledge of Windows OS and Microsoft 365.
The predicted salary is between 25650 - 31350 £ per year.
EMG Solicitors is an award winning Legal 500 law firm with offices across the North but acting nationally, specialising in Court of Protection, Deputyships, Mental Health Law, Family Law and Mediation, Residential Conveyancing, Dispute Resolution, Education Law and Wills, Trusts & Probate services.
Our mission is to provide the legal support our clients require in order to achieve anything from their basic needs to their wildest dreams and everything in between.
Whatarewelooking for?
We are currently looking to recruit a IT Services Assistant to join our internal IT Team.
This is a fantastic opportunity for someone looking to develop their IT career in a professional legal environment.
Wherewillyoube based?
This role can be based from our Durham office, but we would expect you to travel and work from other offices from time to time.
Howmanyhourswillyoube working?
This is a full-time role which is 35 hours per week, however at EMG Solicitor we work flexibly, it's nota9to5role, butwedoexpecttheworktobedone, whenyoudoitcanbelargelyuptoyourself, your Team Leader and the requirements of your clients.
Abriefoverviewofthe role
As an IT Services Assistant, you will be the first point of contact for all IT-related queries within the firm.
You will provide technical support to staff across multiple departments, ensuring minimal disruption to daily operations and maintaining high standards of service.
Whatwillweexpectfrom you
- Provide first-line technical support via phone, email, and in-person.
- Troubleshoot hardware, software, and network issues.
- Set up and configure new user accounts, laptops, desktops, and mobile devices.
- Maintain and update IT documentation and asset registers.
- Escalate complex issues to senior IT staff or external providers when necessary.
- Support and maintain legal-specific applications and case management systems.
- Participate in IT projects such as system upgrades, migrations, and deployments.
- Document technical procedures and contribute to knowledge sharing within the team.
- Previous experience in a helpdesk or IT support role (1+ year preferred).
- Strong knowledge of Windows OS, Microsoft 365, and basic networking.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple tasks.
- A proactive and problem-solving mindset.
- Understanding of confidentiality and data security, especially in a legal context.
- Ability to work independently and collaboratively.
- Driving License and your own car.
- Experience working in a legal or professional services environment. (Desirable)
- Familiarity with legal software is a plus. (Desirable)
We'relookingforacolleaguewhoalignswithourcorevalues of
- Cooperation
- we proactively support our clients and each other.
- Courage
- we are ambitious and think big.
- Kindness
- we value people, communities, having fun and being happy.
We want someone who will work proactively to deliver exceptional client service through the knowledge and skills they bring to the role.
We want someone who will go the extra mile for both theirclientsandtheircolleagues, sowecanallachieveanythingfromourbasicneedstoourwildest dreams and everything in between.
Whatyoucanexpectfrom us
- Firm wide annual bonus scheme, in addition to a competitive salary
- 4% Pension employer contributions offered through Standard Life
- 25 days holiday entitlement per year (FTE) with an additional three days off at Christmas
- 5 extra days paid leave on your 5-year anniversary - (and every 5 years thereafter)
- Life Assurance providing your loved ones with a 3x salary death in service benefit
- Employee Assistance Program - a Freephone number you can call 24/7 for personal, legal and financial issues; to arrange counselling and a GP helpline
- EMG Rewards – Vivup well-being & Tastecard apps offering discounts across a large number of retailers & restaurants
- £50 Gift card on your birthday as well as a late start or early finish
- £50 Gift card at Christmas plus Christmas closure (subject to variation)
- Cycle to work scheme
- Salary Sacrifice Electric Car scheme
- Fruit and refreshments in each office
- If you want to take the family or friends out, we have two passes for Beamish open air museum which you can book out and take up to 10 people
- Opportunity to join EMG working groups, such as our Green Team, Better Health at Work Team, Justice, Empowerment, Diversity and Inclusion Team (JEDI) & our Community Team
- Regular surveys to understand issues our team care about. Includes regular guest speakerson a wide range of topics
- #J-18808-Ljbffr
IT Services Assistant in North East employer: EMG Solicitors | B Corp
EMG Solicitors | B Corp™ is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in the vibrant city of Reading. With competitive pay, bonuses, and a range of benefits including pension contributions and additional paid leave, employees are encouraged to thrive both personally and professionally. The transition to hybrid work further enhances flexibility, making it an ideal environment for those passionate about client service and looking to make a meaningful impact in the field of law.
StudySmarter Expert Advice🤫
We think this is how you could land IT Services Assistant in North East
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what EMG Solicitors | B Corp values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges EMG Solicitors | B Corp might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at EMG Solicitors | B Corp!
✨Direct Apply to EMG Solicitors | B Corp
Let's not forget to apply directly through the EMG Solicitors | B Corp website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Services Assistant in North East
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at EMG Solicitors | B Corp.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at EMG Solicitors | B Corp. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at EMG Solicitors | B Corp
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
