File Opening Assistant - Residential Conveyancing (Durham or Darlington) in Bath

We are currently looking to recruit a File Opening Assistant to support the Residential Conveyancing team in Durham or Darlington.

This role will be based in our Durham or Darlington office, but we may expect you to travel to Durham for training.

This is a full-time role which is 35 hours per week, Monday to Friday with an hour’s break for lunch. However, at EMG Solicitors we work flexibly; it’s not a 9 to 5 role, but we do expect the work to be done, when you do it can be largely up to yourself, your Team Leader and the requirements of your clients.

A brief overview of the role:

• This role works within the Residential Conveyancing department with the conveyancers and conveyancing assistants on all administrative duties.
• The main responsibilities of the role include file opening, providing quotations and assisting in directing file related queries to the appropriate person, and assisting in the processing of matters in a timely and cost-effective basis.

What will we expect from you:

• You should be passionate about providing support to your colleagues.
• To undertake your duties professionally and with the utmost skill and care.
• We take the view we stand and fall as a team - you will need to work both on your own and as part of a team.
• To always put clients first and always respect their confidentiality.
• Getting paid for the work you do.
• You will oversee general office administration such as logging incoming cheques, maintaining internal registers, storage of deeds and documents etc.
• Opening new files as appropriate is a key part of the role, including taking initial enquiries, sending out initial letters and making appointments for client visits, transferring time/relevant documents and closing files.
• You will answer incoming calls, take messages and follow through any necessary actions where required.
• Providing quotations to prospective clients and introducers and building relationships with them.
• Arrange the file opening process for the conveyancing team across multiple offices, including taking initial calls, providing clients with quotes via an online portal, and gathering information from clients to open files.
• Ensure all clients' personal details are kept up to date on our electronic system.
• Send electronic ID checks to all clients for the conveyancing team across multiple offices.

To be able to perform this job you will need:

• Strong typing skills and be able to use Microsoft systems competently including Excel and Word.
• An understanding of email systems, portals and other IT as appropriate.
• A good standard of education is required, including good spoken and written English skills.
• Experience of telephone work and working in a client care environment is essential for this role.
• Previous experience working within a busy administrative function, particularly within a legal conveyancing department or in a similar property-related role would be desirable.
• You will need to be able to work well individually as well as part of a team.
• Ensuring that the firms’ procedures are always adhered to and followed, respecting client confidentiality at all times.
• You will need to be well motivated, demonstrate initiative and have a positive attitude.
• Having the confidence to inform the team leader of any serious problems you could encounter.
• You will need to be willing to attend and complete any relevant training as required.

A little bit about us:

We are an award-winning Legal 500 Boutique law firm with offices across the North. We provide a range of legal advice to both private individuals and businesses across the region and nationally.

Our mission is: We provide the legal support our clients require to achieve anything from their basic needs to their wildest dreams and everything in between.

We specialize in Court of Protection, Deputyships, Family Law, Residential Conveyancing, Commercial Property, Litigation & Disputes and Wills, Trusts & Probate Services.

A little bit about the colleague we’re looking for:

We’re looking for a colleague who aligns with our core values of:

• Cooperation - we proactively support our clients and each other.
• Courage - we are ambitious and think big.
• Integrity - we are open and transparent.
• Kindness - we value people, communities, having fun and being happy.

We want someone who will work proactively to deliver exceptional client service through the knowledge and skills they bring to the role. We want someone who will go the extra mile for both their clients and their colleagues, so we all achieve anything from our basic needs to our wildest dreams and everything in between.

What We Offer:

We take pride in our employment offer and believe it has something to appeal to everyone, but we’re always reviewing our proposition to make sure it remains competitive and relevant.

We provide a full complement of training to support you and develop you in being the best you can be in your role; this starts with a comprehensive induction to really help you settle into your new role.

Our pension scheme is currently run through Standard Life and our employer contributions are 4%, we also provide death in service cover of three times salary.

Holidays are 25 days per year plus...