At a Glance
- Tasks: Support technical sales by handling enquiries, requests, and providing solutions.
- Company: Join a global leader in innovation and technology based in Manchester.
- Benefits: Empowering culture, career development, and a supportive team environment.
- Other info: Embrace a culture of innovation and collaboration with growth opportunities.
- Why this job: Kickstart your career in a dynamic role with real impact on customer satisfaction.
- Qualifications: Detail-oriented, strong analytical skills, and a passion for teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Are you a technical professional or a recent graduate eager to develop your career in a dynamic, innovative-driven environment? We are waiting for you to join our Technical Sales Support position in Manchester. This role offers an opportunity to build your expertise and grow within a global organization.
You will provide best technical support about Fluid Automation Products & Solutions to customers, sales representatives, business partners and intermediaries; guarantee a positive customer experience by delivering speedy and knowledgeable responses that solve their problems and applying company policies. Ensure efficient collaboration with technical support, order management, outside sales or any other department involved in managing speedy and knowledgeable responses that solve customer problems.
In This Role, Your Responsibilities Will Be:
- Handle technical enquiries for the entire portfolio.
- Handle technical requests and quotations (RFQ).
- Track quotations to customers on behalf of salespersons.
- Provide technical service assistance relating to application problems with products installed in the field; provide recommended solutions/corrective actions and ensure all customer requests are properly handled and closed to customer satisfaction.
- Provide competitor product cross-references, as required.
- Generate leads for the sales force through active listening and probing for customer requirements and opportunities.
- Provide internal feedback within the company regarding customer concerns, by gathering and analyzing a broad source of information collected through customer interactions.
- Detect non-conformities and report them; contribute to continuous improvement.
- On request, participate in trade shows for duty and surveys as requested by Sales & Marketing.
- Maintain and develop full knowledge of the product portfolio; keep updated on new products and portfolio evolution: product range evolutions, new product introductions, obsolescence, replacement products.
- Ensure that any activity, task, and responsibility, as well as all transactions, are managed and performed in full compliance with the Company ITC certification program and with the Quality and Environmental Management System.
Who You Are:
You display a can-do attitude in good and bad times. You partner with others to get work done. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You acquire data from multiple and diverse sources when solving problems. You break down objectives into appropriate initiatives and actions. You act with a clear sense of ownership.
For This Role, You Will Need:
- Detail-oriented, ability to work under time pressure and multitask, good judgment skills.
- Strong analytical skills and problem-solving abilities; proactive.
- Good customer sense; interest in a commercial role and environment.
- Cooperative; willingness to interact and work with others; team player.
- Excellent verbal and written communication skills. Fluent English.
- Direct and interactive computer skills and electronic business interfaces: Outlook, Microsoft Office.
Preferred Qualifications That Set You Apart:
- Preferably bachelor’s degree in engineering – mechanical, electrical or engineering technology.
Our Culture & Commitment to You:
At Emerson, we prioritise a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together, are key to driving growth and delivering business results.
We recognise the importance of employee wellbeing. We prioritise providing competitive benefit plans to meet yours and your family’s physical, mental, financial, and social needs. We provide wellbeing benefits, healthcare plans and eyecare, benefits centred around professional development, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid family leave (maternal, adoption and paternal) and holiday leave.
Technical Sales Support in Skelmersdale employer: Emerson
Emerson is an excellent employer, offering a collaborative and inclusive work environment in Skelmersdale that prioritises ongoing career development for its employees. As a Technical Sales Support Engineer, you will benefit from a culture that values strong communication and analytical skills, while also having access to numerous growth opportunities within the company. Join us to be part of a team that not only supports your professional journey but also encourages meaningful contributions to our innovative Fluid Automation Products.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Sales Support in Skelmersdale
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their portfolio and be ready to discuss how your skills can help solve their technical challenges. Show them you’re not just another candidate, but someone who’s genuinely interested in their success.
✨Tip Number 3
Practice your communication skills! Whether it’s one-on-one or in a group setting, being able to articulate your thoughts clearly is crucial. Try mock interviews with friends or use online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Technical Sales Support in Skelmersdale
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Sales Support role. Highlight any technical knowledge or customer service experience you have, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're excited about this role and how your background makes you the perfect candidate. Be genuine and let your personality come through!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and team members, make sure your written application showcases your communication skills. Keep it clear, concise, and professional, but don’t be afraid to let your enthusiasm show!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Emerson
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the product portfolio you'll be supporting. Familiarise yourself with the technical specifications, common application problems, and solutions. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved technical issues or handled customer enquiries. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will highlight your analytical skills and proactive approach, which are crucial for this position.
✨Practice Active Listening
During the interview, practice active listening by paying close attention to the interviewer's questions and comments. This will help you respond more effectively and show that you value their input. It’s also a great way to demonstrate your customer sense and ability to gather information from diverse sources.
✨Emphasise Teamwork and Collaboration
Since this role requires working closely with others, be ready to discuss your experiences as a team player. Share specific instances where you collaborated with colleagues to achieve a common goal or resolved conflicts. This will align well with the company’s culture of valuing teamwork and diverse perspectives.
