Box Office Shift Supervisor

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Emerson College’s Office of the Arts is seeking personable and responsible Box Office Shift Supervisors for part-time employment in downtown Boston’s Theatre District. This is a supervisory-level, part-time position in the box office that works autonomously with limited managerial supervision. We are looking for applicants who are welcoming, proactive, accountable, and comfortable interfacing with the public and supervising Box Office Ticket Representatives, both in a fast-paced environment and in quieter office settings.

Shift supervisors can expect to work a minimum of 6 hours per week and, on rare occasion, a maximum of 20 hours per week. Flexible schedule. Evening and weekend availability required.

Pay is $21.00/hour.

Serving the following venues: Emerson Paramount Center, Emerson Cutler Majestic Theatre, Emerson Tufte Performance and Production Center (note that we do not service Emerson’s Colonial Theatre)

Essential Job Duties

• Supervise part-time Ticket Representatives, typically 1-3 at a time, and give job-related feedback
• Be the Manager on Duty for event shifts, this includes managing all box office staff and operations during the box office’s busiest time, responding to escalated patron concerns, and ensuring patrons make it to the door in time for curtain without direct managerial supervision
• Be a resource for ticket representative tasks such as selling tickets and packages, processing donations, distributing will call, reconciling shift sales, and processing multiple forms of payment (credit cards, cash, checks) in AudienceView ticketing software
• Perform the above-listed ticket representative tasks as needed. Answer phones and assist customers at the window.
• Be a liaison between upper level management, ticket representatives, and patrons
• Participate in the box office’s internal equity, diversity, and inclusion learning and projects to contribute to a more equitable and anti-racist workplace and theater experience
• Lock and unlock box office and theater spaces for staff and the public
• Count, distribute & deposit cash at start & end of shifts
• Process sales made by external vendors (e.g. Goldstar, ArtsBoston) into ticketing system
• Process group sales and communicate with group organizers regarding payment and policies
• Collaborate with Guest Experience usher staff to assist patrons before and during events
• Pull business reports and fill out financial settlement spreadsheets at the end of event shifts

Additional Responsibilities

• In collaboration with full-time staff, brainstorm and work on long-term projects to continuously improve our box office work culture and our patron experience
• Assist in training and mentoring incoming and existing Ticket Representatives
• Stay informed of upcoming performance offerings as well as box office policies and procedures in order to assist staff and patrons

QUALIFICATIONS – Qualifications are deemed required or preferred and represent what is needed to perform the job effectively.

• A minimum of 1 year of box office or similar customer service experience is required
• Applicant should exhibit leadership, receptiveness to feedback, accountability, and initiative
• Experience communicating effectively between various roles
• Cash and credit handling skills
• Computer and typing skills and competency in Microsoft Office and Google Workspace required as well as ability and willingness to learn new software
• Interest in learning and willingness to engage in conversations about equity, diversity, and inclusion best practices and initiative to apply those learnings to the box office

Prefered Qualifications

• Management experience preferred but not required
• Interest in theater, film, live music, or other artforms
• Desire to collaborate in an inclusive team environment

KNOWLEDGE, SKILLS, AND ABILITIES – This may be representative but not all-inclusive of the knowledge, skills, and abilities commonly associated with the job.

• Management experience is a plus, but not required.
• A genuine passion for theatre and customer service, and the desire to collaborate in an inclusive team environment, are preferred.
• Applicant should exhibit leadership, professionalism, receptiveness, accountability, and initiative.
• Proficient written and verbal communication skills, cash and credit handling skills, computer and typing skills, and proven competency in Microsoft Office required.

PHYSICAL ABILITIES – Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Desks and chairs are higher than average due to positioning at the Box Office windows.
• Nearly all work is executed on a computer, using both keyboard and mouse entry, and involves speaking with customers in person and over the phone.

WORK ENVIRONMENT – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

This is an office/administrative position with limited physical demands.

• Typical office conditions
• Desks and chairs are higher than average due to positioning at Box Office windows
• Nearly all work executed on a computer using both keyboard and mouse entry and involves speaking with customers in person and over the phone
• The box office, especially at the Majestic Theatre, can be a crowded space during event shifts, and we can accommodate scheduling at more spacious venues as needed

Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job duties described herein may be subject to possible modification in accordance with applicable state and federal laws.

Compensation

Compensation for this position starts at $21.00 hourly, commensurate with experience.

EMPLOYMENT TYPE

This is a part-time, temporary position with a flexible schedule of 12-20 hours per week. Consistent evening and weekend availability is required.

Grade of Position: T01N40

Scheduled Weekly Hours: 10.00

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.

Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Higher Education

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