At a Glance
- Tasks: Build strong customer relationships and drive sales growth across Wales and the UK.
- Company: Dynamic company focused on customer satisfaction and innovative solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Other info: Exciting career progression opportunities in a supportive environment.
- Why this job: Join a vibrant team and make a real impact on customer experiences and business success.
- Qualifications: Strong communication, negotiation skills, and a passion for customer service.
The predicted salary is between 35000 - 45000 € per year.
As a Sales Account Manager, you will be responsible for developing long‑term relationships with customers predominantly in Wales and, where required, across the UK. You will oversee sales, satisfy customers’ needs, respond to queries promptly and ensure a positive customer experience. Excellent communication, negotiation and customer service skills are essential.
Key Responsibilities
- Manage a portfolio of customer accounts to achieve long‑term success through growth and profitability.
- Develop positive relationships with clients.
- Act as the point of contact and handle customers’ individual needs.
- Generate new business using existing and potential customer networks.
- Develop new products and services for customers, working with the internal sales team and supply partners.
- Introduce and develop new customers.
- Manage tenders and customer contracts.
- Resolve conflicts and provide solutions to customers in a timely manner.
- Lead and supervise customer service/inside sales team to ensure sales increase and customer satisfaction.
- Report on the status of accounts and transactions.
- Set and track sales account targets, aligned with company objectives.
- Monitor sales metrics (e.g., quarterly sales results and annual forecasts).
- Liaise with materials and warehouse teams to ensure a positive customer experience.
- Suggest actions to improve sales performance and identify opportunities for growth.
Accounts / Quality Responsibilities
- Resolve any invoice queries raised by the customer.
- Aid the AR department when needed to get outstanding invoices paid.
- Review any open quality concerns.
Service and Warehouse Responsibilities
- Liaise with warehouse to ensure orders are dispatched on time to customers.
- Resolve any goods in‑query related to orders placed with suppliers.
Sales Account Manager in Swansea employer: emergemarket.com
As a Sales Account Manager with us, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering competitive benefits and opportunities to build long-lasting relationships with clients across Wales and the UK. Join us to be part of a team that values your contributions and empowers you to achieve both personal and professional success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Account Manager in Swansea
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those in Wales and the UK. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your communication skills! When you get the chance to speak with potential employers, make sure to highlight your ability to build relationships and resolve conflicts. It’s all about making a great impression!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire and express your interest in working with them. You never know when they might need a Sales Account Manager!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that dream job. Plus, it shows you’re serious about joining our team and makes it easier for us to find your application.
We think you need these skills to ace Sales Account Manager in Swansea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Account Manager role. Highlight your experience in managing customer accounts and developing relationships, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this position. Share specific examples of how you've satisfied customer needs and resolved conflicts in the past.
Show Off Your Communication Skills:Since excellent communication is essential for this role, make sure your application is clear and concise. Use professional language but let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team.
How to prepare for a job interview at emergemarket.com
✨Know Your Customers
Before the interview, research the company’s customer base, especially in Wales and the UK. Understand their needs and how the company meets them. This will help you demonstrate your ability to develop long-term relationships and show that you’re genuinely interested in their clients.
✨Showcase Your Communication Skills
As a Sales Account Manager, excellent communication is key. Prepare examples of how you've effectively communicated with clients in the past. Think about times when you resolved conflicts or satisfied customer needs, and be ready to share these stories during the interview.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss specific instances where you’ve successfully handled customer queries or conflicts. Highlight your approach to finding solutions and how it led to positive outcomes. This will showcase your ability to ensure a positive customer experience.
✨Understand Sales Metrics
Familiarise yourself with common sales metrics and how they relate to account management. Be ready to discuss how you’ve tracked sales performance in previous roles and suggest ways to improve sales strategies. This shows that you’re results-driven and aligned with the company's objectives.
