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For Companies At a Glance
- Tasks: Provide hands-on IT support, troubleshoot issues, and assist with hardware installations.
- Company: Join a dynamic team in East Kilbride focused on innovative IT solutions.
- Benefits: Earn £20 per hour with opportunities for professional growth and skill development.
- Why this job: Kickstart your IT career while making a real impact in a supportive environment.
- Qualifications: 1st/2nd line support experience and a passion for technology.
- Other info: Long-term contract with a chance to work on exciting global projects.
Overview
IT On-Site Support Engineer – East Kilbride – Long Term Contract (Inside IR35)
Role Summary/Description: My client are looking to recruit an onsite IT Support Engineer to join their busy team. The successful applicant will be able to demonstrate 1st / 2nd line support experience and the role the role, due to start in January and has a rate of £20p/hr.
Responsibilities
- Onsite Support handles all IT hardware devices and support all IT services at the location.
- Maintaining, analysing, troubleshooting, installing computer hardware, software, network, video conference rooms and provide hands and feet support for global IT teams.
- Work on Incidents, Service Requests & Assist VIP Support and global IT teams with problems, Onboardings- and Off-Boarding Activities, Remote Support Coordination, Inventory Management.
- Network support such as patching and debugging.
- Interact with end-users for requests/incidents and follow up with users via Teams/Mail.
- Hardware repair support including offer request & data migration support.
- Printer support (toner/drum/wastebin replacement) & repair support (call vendor and support technician).
- Installing and decommissioning of hardware (laptops/servers/network/video conference equipment).
- Handling all IT waste disposal.
- Installation and decommission of servers and network equipment.
- Remote support coordination and assistance of deployment and decommissioning.
- Meeting room/event support and support for audio/video equipment in meeting rooms.
- Installation and maintenance of devices and equipment located in the server room.
- Support for global projects that are being implemented at the site level.
- Creation and review of knowledge base articles for end-users.
- Assist VIP support with local problems/topics.
Qualifications
- Experience in 1st/2nd line IT support.
- Ability to work onsite and coordinate with global IT teams.
- Experience with hardware, software, network, printers, and video conferencing equipment.
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IT Support Engineer (East Kilbride) - Long Term Contract (Inside IR35) employer: Emerge Web Studio
Contact Detail:
Emerge Web Studio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (East Kilbride) - Long Term Contract (Inside IR35)
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, confidence is key!
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace IT Support Engineer (East Kilbride) - Long Term Contract (Inside IR35)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 1st and 2nd line support experience. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or tasks you've handled.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Support Engineer role. Keep it friendly and professional, and don’t forget to mention your enthusiasm for joining our team.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and provide hands-on support, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Emerge Web Studio
✨Know Your Tech Inside Out
Make sure you brush up on your 1st and 2nd line support skills. Be ready to discuss troubleshooting techniques for hardware and software issues, as well as your experience with network support. Familiarity with ticketing systems will also give you an edge.
✨Showcase Your Communication Skills
As an IT Support Engineer, you'll be interacting with end-users regularly. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to follow up on incidents and requests clearly and concisely.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a printer malfunction or a network issue. Think of examples from your past experiences where you successfully resolved similar problems and be ready to share those stories.
✨Research the Company Culture
Understanding the company’s values and work environment can help you tailor your responses. Look into their approach to IT support and any global projects they might be involved in. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
