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For Companies At a Glance
- Tasks: Lead daily operations of a dynamic delivery team, ensuring excellence and client satisfaction.
- Company: Join a fast-growing company leveraging AI to help businesses secure funding.
- Benefits: Enjoy competitive salary, 25 days holiday, private health insurance, and remote work setup allowance.
- Why this job: Make a tangible impact in a high-growth environment while building and scaling high-performing teams.
- Qualifications: Strong operations leadership experience in tech-enabled services; skilled in resource planning and compliance.
- Other info: Annual team retreats to exciting locations like Barcelona and Rome.
The predicted salary is between 43200 - 72000 £ per year.
Join one of the fastest-growing companies, where they leverage AI and a tech-enabled service model to help businesses secure funding. Take the next step in your career now, scroll down to read the full role description and make your application.
The Role
As Head of Service Delivery, you’ll oversee the daily operations of our expanding delivery team — including consultants, writers, and team leads. Your mission: drive performance, plan capacity, ensure excellence in delivery, and keep our clients delighted. You’ll take ownership of output targets, operational KPIs, and compliance, all while building scalable systems and cultivating a high-performing, motivated team. This is an ideal role for someone who has scaled operations in a fast-growth environment and is eager to make a tangible impact.
What You’ll Be Doing
- Leading the day-to-day operations of our Grant Consultants and Platinum Writers
- Driving improvements in productivity, turnaround speed, and service quality
- Designing and implementing scalable operational processes and systems
- Owning delivery metrics including volume, SLAs, refunds, margin, and NPS
- Managing resource planning and forecasting in line with sales demand
- Ensuring compliance (e.g. GDPR) with a zero-breach track record
- Delivering high-touch, consultative service that drives client satisfaction
- Partnering with Sales and Product to improve processes and retention
- Coaching delivery leaders to build and scale high-performing teams, including addressing underperformance when needed
We’d Love to Hear From You If You:
- Have a strong background in operations leadership within tech-enabled service businesses
- Have built and scaled systems that deliver measurable performance improvements
- Have led multidisciplinary teams across consulting, content, or service delivery
- Know how to forecast, plan, and allocate resources effectively
- Understand compliance frameworks and are confident managing delivery risk
- Are commercially minded and comfortable owning KPIs and delivery outcomes
- Thrive in dynamic, high-growth environments and enjoy operational problem-solving
- Communicate effectively across teams, leadership, and external stakeholders
What You’ll Get:
- Competitive base salary (shared upfront at the first interview)
- 25 days’ holiday bank holidays
- Private health insurance
- £1,500 remote work setup allowance
- Annual team retreats — past trips include Barcelona and Rome
- Enhanced parental leave
Head of Service Delivery employer: Emerald Technology
Contact Detail:
Emerald Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery
✨Tip Number 1
Familiarise yourself with the latest trends in AI and tech-enabled service models. Understanding how these technologies can enhance service delivery will not only impress us but also show your commitment to driving performance in our rapidly evolving environment.
✨Tip Number 2
Prepare to discuss your experience in scaling operations. We want to hear specific examples of how you've improved productivity and service quality in previous roles, especially in fast-growth settings similar to ours.
✨Tip Number 3
Brush up on compliance frameworks relevant to our industry, such as GDPR. Being able to demonstrate your knowledge and experience in managing delivery risks will set you apart from other candidates.
✨Tip Number 4
Think about how you would approach coaching and developing high-performing teams. Be ready to share your strategies for addressing underperformance and fostering a motivated team culture, as this is crucial for the role.
We think you need these skills to ace Head of Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations leadership, particularly within tech-enabled service businesses. Emphasise any achievements related to scaling systems and improving performance metrics.
Craft a Compelling Cover Letter: In your cover letter, express your passion for driving performance and client satisfaction. Mention specific examples of how you've successfully led multidisciplinary teams and improved service delivery in previous roles.
Highlight Relevant Skills: Clearly outline your skills in resource planning, compliance management, and operational problem-solving. Use bullet points to make these stand out and ensure they align with the job description.
Showcase Your Leadership Style: Describe your approach to coaching and developing high-performing teams. Provide examples of how you've addressed underperformance and fostered a motivated work environment in your previous positions.
How to prepare for a job interview at Emerald Technology
✨Showcase Your Leadership Experience
As a candidate for the Head of Service Delivery, it's crucial to highlight your previous leadership roles. Be prepared to discuss specific examples of how you've successfully managed teams and scaled operations in fast-paced environments.
✨Demonstrate Your Understanding of KPIs
Since you'll be responsible for owning delivery metrics, make sure to articulate your familiarity with key performance indicators. Discuss how you've used KPIs to drive improvements in productivity and service quality in past roles.
✨Prepare for Operational Challenges
Expect questions about operational problem-solving. Think of scenarios where you've faced challenges in resource planning or compliance, and be ready to explain how you navigated those situations effectively.
✨Emphasise Client Satisfaction
Client satisfaction is a key focus for this role. Prepare to share examples of how you've delivered high-touch, consultative services that have led to improved client relationships and retention in your previous positions.
