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- Tasks: Join us as a Contact Centre and Telecoms Consultant, guiding clients with your expertise.
- Company: 4C Strategies is a leading IT consultancy in the UK public sector, expanding due to exciting opportunities.
- Benefits: Enjoy a competitive salary, hybrid work options, and a friendly, professional environment.
- Why this job: Be part of a growing company where you can develop your skills and make an impact.
- Qualifications: Experience in telephony, contact centre systems, and strong communication skills are essential.
- Other info: Diversity is valued here; we encourage applicants from all backgrounds to apply.
The predicted salary is between 32000 - 42000 £ per year.
Job Title – Contact Centre and Telecoms Consultant Location – Market Harborough, LE16 7WB (1 day a week) Salary – £40,000 – 50,000 Duration – Permanent / Full Time Sector – IT consulting We are 4C Strategies, one of the leading independent IT infrastructure consultancies within the UK public sector. As we continue to grow and take on exciting new business opportunities, we are looking for a talented Contact Centre and Telecoms Consultant to join our team. Could this be you? You will have contact centre, telephony and some data networking experience in a client-facing role. You will provide guidance and expertise whilst building professional business relationships with customers and suppliers. Interested?… What we need you to bring to the team: • Experience working with complex telephony, contact centre systems and networking solutions in a technical delivery or consulting role. • A strong understanding of enterprise and communications technologies from a consultant\’s perspective rather than an end user. • The ability to present confidently to project teams and business stakeholders. • High levels of self-motivation and a desire to grow within a company • Strong communication and interpersonal skills • Previous technical support or project delivery. What we will offer in return: • A great salary and benefits package. • A friendly, professional and ethical environment • The chance to expand and develop alongside our growing company. • Home-based, hybrid role with a requirement to work from the Market Harborough office once a week and on our client sites as required. What’s next? If you are ready to join us, then click apply and complete the short application process (3-4 mins). Telephone interviews are to be held at the start of March with face-to-face interviews being held the following week. One last thing: We believe in the power of diversity and strongly encourage applicants from all parts of society to apply. You may have a background in the following: Telecommunications Solutions Specialist, Contact Centre Systems Consultant, Telephony infrastructure consultant, customer contact systems advisor, voice and contact centre technology consultant, Telecoms and customer engagement specialist, Telecoms and communications consultant, telephony solutions architect, Networking Analyst, Networking Architect, Technical Support Engineer, Network Specialist, Networking specialist, LAN, etc. For more information, please call Emerald Starfish on (phone number removed). Emerald Starfish are working exclusively with this client on a retained basis
Contact Centre and Telecoms Consultant employer: Emerald Starfish
Contact Detail:
Emerald Starfish Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre and Telecoms Consultant
✨Tip Number 1
Make sure to highlight your experience with complex telephony and contact centre systems during the interview. Be prepared to discuss specific projects where you successfully implemented these technologies.
✨Tip Number 2
Demonstrate your understanding of enterprise and communications technologies by preparing examples of how you've used them in a consulting capacity, rather than just as an end user.
✨Tip Number 3
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or colleagues to refine your presentation skills.
✨Tip Number 4
Show your motivation and desire to grow within the company by researching 4C Strategies and being ready to discuss how you can contribute to their goals and culture during the interview.
We think you need these skills to ace Contact Centre and Telecoms Consultant
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Contact Centre and Telecoms Consultant position. Tailor your application to highlight relevant experience in telephony, contact centre systems, and networking solutions.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in client-facing roles, technical delivery, and consulting. Provide specific examples of how you've successfully managed projects or provided support in similar environments.
Showcase Communication Skills: Since strong communication and interpersonal skills are crucial for this role, make sure to demonstrate these in your application. Use clear and concise language, and consider including examples of presentations or stakeholder interactions you've had.
Express Motivation and Growth: Convey your self-motivation and desire to grow within the company. Mention any relevant professional development or training you've undertaken, and express enthusiasm for contributing to the team and the company's success.
How to prepare for a job interview at Emerald Starfish
✨Showcase Your Technical Expertise
Make sure to highlight your experience with complex telephony and contact centre systems. Be prepared to discuss specific projects where you successfully implemented these technologies, as this will demonstrate your capability in a consulting role.
✨Demonstrate Strong Communication Skills
Since the role requires building professional relationships, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients and stakeholders in previous roles.
✨Prepare for Presentation Scenarios
Given the need for presentation experience, think about times when you've presented to project teams or business stakeholders. Be ready to discuss your approach and any feedback you received to show your ability to engage an audience.
✨Express Your Motivation to Grow
The company values self-motivation and growth. Share your career aspirations and how they align with the company's goals. This shows that you're not just looking for a job, but are genuinely interested in contributing to their success.
