At a Glance
- Tasks: Lead a dynamic restaurant team and ensure exceptional guest experiences.
- Company: Join Emerald Hospitality Group, a growing name in the hospitality industry.
- Benefits: Career development, hands-on leadership experience, and a supportive team environment.
- Other info: Flexible hours with opportunities for progression to management roles.
- Why this job: Make a real impact on service standards and team development.
- Qualifications: Experience in a supervisory role and a passion for hospitality.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for an enthusiastic, confident and service-driven Restaurant Supervisor to join our growing hospitality group. This is an exciting opportunity for an ambitious hospitality professional who takes pride in delivering exceptional guest experiences, leads by example and thrives in a fast-paced restaurant environment. As a key member of the management team, you will play an important role in the day-to-day running of the restaurant, ensuring that every service is seamless, every guest feels valued and every team member is supported to perform at their best. Working closely with the General Manager and wider management team, you will help drive service standards, develop the team and create an environment where both guests and colleagues enjoy being part of the experience. We are looking for someone with a positive attitude, strong leadership skills and a genuine passion for hospitality. Someone who is hands-on, commercially aware and always willing to go the extra mile.
Key Responsibilities
- Service & Guest Experience
- Lead restaurant service, ensuring consistently high standards of food, beverage and guest experience.
- Maintain a strong presence on the floor, leading by example and ensuring service runs smoothly.
- Welcome guests, build relationships and ensure any feedback or concerns are handled professionally.
- Anticipate guest needs and deliver a personalised, attentive and memorable experience.
- Ensure the restaurant is presented to the highest standards before, during and after service.
- Team Leadership & Development
- Supervise, motivate and support the front-of-house team during daily operations.
- Lead pre-service briefings, communicate daily priorities and ensure the team is fully prepared for service.
- Support the training, onboarding and development of new and existing team members.
- Monitor team performance, provide constructive feedback and encourage a positive working environment.
- Promote teamwork, accountability and professional standards across the restaurant.
- Restaurant Operations
- Oversee daily opening and closing procedures, ensuring all checklists and operational standards are followed.
- Ensure compliance with health and safety, food safety, licensing and company policies.
- Monitor bookings, table allocations, reservations and service flow.
- Liaise closely with the kitchen and bar teams to ensure effective communication and smooth service.
- Assist with stock control, ordering, wastage monitoring and general operational administration.
- Report maintenance, equipment or operational issues promptly to management.
- Commercial Awareness
- Support the management team in achieving revenue and operational targets.
- Encourage upselling and product knowledge to maximise the guest experience and sales opportunities.
- Monitor service efficiency, labour deployment and operational costs.
- Support the delivery of promotions, events and seasonal initiatives.
- Identify opportunities to improve the guest experience and overall restaurant performance.
The Person We're Looking For
- Essential Previous experience in a supervisory or senior front-of-house position within a quality restaurant or hospitality environment.
- Excellent communication and interpersonal skills.
- A natural ability to lead, motivate and support a team.
- Strong understanding of restaurant service standards and guest expectations.
- Confident handling guest feedback and resolving service issues.
- Highly organised, proactive and able to work under pressure.
- Good understanding of health and safety and food safety procedures.
- A genuine passion for hospitality and delivering outstanding guest experiences.
- Flexible availability, including evenings, weekends and bank holidays.
- Desirable Experience in premium dining, fine dining or high-volume restaurant operations.
- Knowledge of wine, spirits and food service.
- Experience with restaurant booking and operational systems.
- Previous responsibility for training and developing team members.
- Ambition to progress into an Assistant General Manager or General Manager position.
Why Join Emerald Hospitality Group?
- The opportunity to develop your career within a growing hospitality group.
- Exposure to a portfolio of exciting restaurant concepts.
- Hands-on leadership experience and opportunities for progression.
- A supportive and ambitious team environment.
- The opportunity to make a genuine impact on service standards, team development and guest experience.
Supervisor employer: Emerald Hospitality Group
Emerald Hospitality Group is an exceptional employer, offering a vibrant work culture that celebrates culinary creativity and teamwork in the heart of London. With opportunities for professional growth and development within our prestigious restaurants, including Riviera and Bottega35, we provide a supportive environment where talented chefs can thrive and showcase their skills. Join us to be part of a dynamic team that values innovation and excellence in the culinary arts.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Emerald Hospitality Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Emerald Hospitality Group
Don't be shy about reaching out to Emerald Hospitality Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Emerald Hospitality Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Emerald Hospitality Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
