At a Glance
- Tasks: Provide exceptional customer service and administrative support in a fast-paced medical environment.
- Company: Join eMed, a vibrant community transforming healthcare with innovative solutions.
- Benefits: Competitive salary, flexible leave, health cash plan, and employee assistance programme.
- Other info: Dynamic work environment with opportunities for career growth and collaboration.
- Why this job: Make a real impact on patient care while developing your skills in a supportive team.
- Qualifications: Experience in customer service, excellent communication skills, and a passion for healthcare.
The predicted salary is between 26010 - 31790 £ per year.
Our Clinical Operations Team has an exciting opportunity for a
Membership Support Advisor .
This role combines customer service excellence with essential operational support tasks in a fast-paced medical environment.
You will manage a high volume of inbound and outbound calls while performing administrative duties that ensure the smooth operation of our clinical services.
You will work as part of a team dedicated to delivering a safe, effective, caring, and responsive service to over 100K NHS patients.
We’re looking for motivated individuals who align with GPa H’s mission and demonstrate an energetic work ethic, strong sense of ownership, and the ability to work collaboratively.
As the voice of our company, you will provide outstanding customer service and administrative support while ensuring compliance with policies and regulatory requirements.
Please note : This is a 1 year fixed term contract.
The role is office based with the potential of becoming hybid - We are based in Euston, London.
The working hours will be 40hrs a week (8am-8pm), across Monday to Sunday.
Weekends will be rotational.
WHAT YOU’LL WORK ON
Customer Service
- Confident in handling patient calls and queries daily.
- Provide exceptional service to patients and clinicians via phone and emails.
- Build positive relationships by addressing needs, queries, and complaints promptly and professionally.
- Educate and guide patients on GPa H services and how to access appropriately.
- Cover Front of House as requested
Administrative Duties
- Perform back-office tasks such as data entry, document processing, and scanning.
- Managing our NHS inbox, answering and directing queries appropriately.
- Process inbound and outbound post, including franking.
- Update medical records and handle referrals, prescriptions, and MED3s (sick notes).
- Register new NHS patients and process deductions.
- Referral Processing
- Summarize new patient records and code clinical correspondence per protocols.
- Support as required on Rapid Admin requests.
Collaboration and Improvement
- Identify and report areas for service improvement.
- Escalate patient issues, complaints, and system failures in line with policies.
- Work with other teams to share information and provide solutions to patients.
- Help create, maintain, and improve processes and SOPs to enhance service delivery.
Operational Support
- Provide direct support to patients and clinicians.
- Develop SOPs and processes for rollout across the broader team.
- Identify potential system failures and assist in resolving them.
- Meet individual KPIs to contribute to overall team efficiency.
- WHAT WE’RE LOOKING FOR
- Experience with NHS Systm One clinical systems.
- Background in healthcare/Gp practice
- Excellent communication skills (verbal and written).
- Passion for delivering outstanding customer service.
- Strong multitasking and prioritization abilities across various systems.
- Quick learner with logical problem-solving skills.
- Resilient and able to work under pressure in a dynamic environment.
- Proficient in PC-based technologies (e. g., NHS Mail, Microsoft Outlook, Word).
- Positive, collaborative team player who adapts to change.
Desirable
- Knowledge of medical terminology.
- Experience working shift patterns in customer support or call center environments.
- Interest in healthcare and technology.
WHAT WE OFFER
- Salary: £28,808 pro rota
- e Med flex-leave
- 5% employer pension contribution
- Life Insurance 4x annual base salary
- Health cash plan
- Employee Assistance Program
- Enhanced Maternity, Paternity and Adoption pay.
- Health & Wellbeing resources
- Eye care voucher reimbursement (up to £20)
- Up to £80 towards noise cancelling headphones
We want to make sure our interview process is fully accessible to everyone.
Please let us know if you require any reasonable adjustments or physical accommodations for your visit to our office.
Please note that offers of employment are subject to receipt of satisfactory references and a enhanced DBS check.
WORKING AT EMED
Whether you work in one of our amazing offices, clinics or part of our remote clinician workforce, e Med is highly collaborative and fun!
You’ll have a chance to work in a fast-paced environment with experienced industry leaders.
We have a learning environment where you can make an impact.
WHO WE ARE
At e Med our people aren’t just part of a team, they’re part of something bigger.
We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare.
We’re only as good as our people.
So, finding the best people is everything to us.
- We serve millions, but we choose our people one at a time…
- DIVERSITY
We believe that difference inspires a better, healthier world.
That’s why it’s at the heart of everything we do.
From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all employees can progress their careers.
We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.
Membership Support Advisor - 1 year FTC in London employer: eMed
At eMed, we pride ourselves on being a dynamic and innovative employer in the digital health sector, located in the vibrant area of Euston, London. Our collaborative work culture fosters creativity and growth, offering employees the chance to make a meaningful impact while enjoying competitive benefits such as flexible leave, a robust pension scheme, and comprehensive health resources. Join us to be part of a passionate team dedicated to transforming healthcare and empowering individuals towards sustainable health outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Support Advisor - 1 year FTC in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like eMed.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like eMed. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Membership Support Advisor - 1 year FTC in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to eMed.
How to prepare for a job interview at eMed
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in eMed's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services eMed offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
