At a Glance
- Tasks: Provide exceptional customer service and administrative support in a fast-paced medical environment.
- Company: Join eMed, a vibrant community transforming healthcare with innovative solutions.
- Benefits: Competitive salary, flexible leave, health cash plan, and employee assistance programme.
- Other info: Dynamic work environment with opportunities for career growth and collaboration.
- Why this job: Make a real impact on patient care while developing your skills in a supportive team.
- Qualifications: Experience in customer service, excellent communication skills, and a passion for healthcare.
The predicted salary is between 26010 - 31790 £ per year.
Our Clinical Operations Team has an exciting opportunity for a
Membership Support Advisor .
This role combines customer service excellence with essential operational support tasks in a fast-paced medical environment.
You will manage a high volume of inbound and outbound calls while performing administrative duties that ensure the smooth operation of our clinical services.
You will work as part of a team dedicated to delivering a safe, effective, caring, and responsive service to over 100K NHS patients.
We’re looking for motivated individuals who align with GPa H’s mission and demonstrate an energetic work ethic, strong sense of ownership, and the ability to work collaboratively.
As the voice of our company, you will provide outstanding customer service and administrative support while ensuring compliance with policies and regulatory requirements.
Please note : This is a 1 year fixed term contract.
The role is office based with the potential of becoming hybid - We are based in Euston, London.
The working hours will be 40hrs a week (8am-8pm), across Monday to Sunday.
Weekends will be rotational.
WHAT YOU’LL WORK ON
Customer Service
- Confident in handling patient calls and queries daily.
- Provide exceptional service to patients and clinicians via phone and emails.
- Build positive relationships by addressing needs, queries, and complaints promptly and professionally.
- Educate and guide patients on GPa H services and how to access appropriately.
- Cover Front of House as requested
Administrative Duties
- Perform back-office tasks such as data entry, document processing, and scanning.
- Managing our NHS inbox, answering and directing queries appropriately.
- Process inbound and outbound post, including franking.
- Update medical records and handle referrals, prescriptions, and MED3s (sick notes).
- Register new NHS patients and process deductions.
- Referral Processing
- Summarize new patient records and code clinical correspondence per protocols.
- Support as required on Rapid Admin requests.
Collaboration and Improvement
- Identify and report areas for service improvement.
- Escalate patient issues, complaints, and system failures in line with policies.
- Work with other teams to share information and provide solutions to patients.
- Help create, maintain, and improve processes and SOPs to enhance service delivery.
Operational Support
- Provide direct support to patients and clinicians.
- Develop SOPs and processes for rollout across the broader team.
- Identify potential system failures and assist in resolving them.
- Meet individual KPIs to contribute to overall team efficiency.
- WHAT WE’RE LOOKING FOR
- Experience with NHS Systm One clinical systems.
- Background in healthcare/Gp practice
- Excellent communication skills (verbal and written).
- Passion for delivering outstanding customer service.
- Strong multitasking and prioritization abilities across various systems.
- Quick learner with logical problem-solving skills.
- Resilient and able to work under pressure in a dynamic environment.
- Proficient in PC-based technologies (e. g., NHS Mail, Microsoft Outlook, Word).
- Positive, collaborative team player who adapts to change.
Desirable
- Knowledge of medical terminology.
- Experience working shift patterns in customer support or call center environments.
- Interest in healthcare and technology.
WHAT WE OFFER
- Salary: £28,808 pro rota
- e Med flex-leave
- 5% employer pension contribution
- Life Insurance 4x annual base salary
- Health cash plan
- Employee Assistance Program
- Enhanced Maternity, Paternity and Adoption pay.
- Health & Wellbeing resources
- Eye care voucher reimbursement (up to £20)
- Up to £80 towards noise cancelling headphones
We want to make sure our interview process is fully accessible to everyone.
Please let us know if you require any reasonable adjustments or physical accommodations for your visit to our office.
Please note that offers of employment are subject to receipt of satisfactory references and a enhanced DBS check.
WORKING AT EMED
Whether you work in one of our amazing offices, clinics or part of our remote clinician workforce, e Med is highly collaborative and fun!
You’ll have a chance to work in a fast-paced environment with experienced industry leaders.
We have a learning environment where you can make an impact.
WHO WE ARE
At e Med our people aren’t just part of a team, they’re part of something bigger.
We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare.
We’re only as good as our people.
So, finding the best people is everything to us.
- We serve millions, but we choose our people one at a time…
- DIVERSITY
We believe that difference inspires a better, healthier world.
That’s why it’s at the heart of everything we do.
From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all employees can progress their careers.
We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.
Membership Support Advisor - 1 year FTC in London employer: eMed
At eMed, we pride ourselves on being a dynamic and innovative employer in the digital health sector, located in the vibrant area of Euston, London. Our collaborative work culture fosters creativity and growth, offering employees the chance to make a meaningful impact while enjoying competitive benefits such as flexible leave, a robust pension scheme, and comprehensive health resources. Join us to be part of a passionate team dedicated to transforming healthcare and empowering individuals towards sustainable health outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Support Advisor - 1 year FTC in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at eMed. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like eMed before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Membership Support Advisor - 1 year FTC in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to eMed:Your cover letter is your chance to shine! Tell us why you want to work at eMed specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at eMed!
How to prepare for a job interview at eMed
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
