Clinical Operations Lead

We are a cutting-edge digital health company revolutionising weight management by integrating GLP-1 medications with personalized, tech-driven support. Our mission is to empower individuals to achieve sustainable health outcomes through evidence-based interventions and a seamless digital experience.

We are looking for a self-starter who is able to work independently and takes pride in what they do – they need to be productive and visible during working hours and committed to ensuring service level KPIs are met.
As the Clinical Operations Lead, you will play a pivotal role in overseeing and optimising the operational processes of our digital weight management service. You will ensure operational excellence, regulatory compliance, and high-quality service delivery while driving efficiencies across workflows. This role requires a combination of operational leadership, strategic planning, and people planning.

Please note: This role will require you to attend the office 5 days a week in our Drummond Street, Euston office.

WHAT YOU’LL WORK ON

1. Lead and manage the end-to-end operations of the digital weight management service.
2. Oversee the implementation and optimization of workflows related to the prescribing and monitoring of GLP-1 medications.
3. Workforce management ensuring we have enough of the right people working at the right time – working with the data teams to forecast demand and onboard/off board locums as needed.
4. Collaborate with cross-functional teams including medical, product, and technology teams to enhance patient experience and service efficiency – as required.
5. Develop and implement best practices, policies, and standard operating procedures to streamline operations.
6. Ensure compliance with healthcare regulations, including CQC, GDPR, and other relevant standards.
7. Monitor key performance indicators (KPIs) and use data-driven insights to improve operational service delivery.
8. Support the recruitment, training, and onboarding of clinical staff (Management Technicians, Pharmacists and GPs).
9. Serve as a key point of contact for governance, service quality, and risk management.
10. Drive continuous improvement initiatives and contribute to the strategic direction of the service.

WHAT WE’RE LOOKING FOR

1. Experience in clinical operations, healthcare management, or digital health service delivery.
2. Strong understanding of healthcare regulations and compliance standards.
3. Proven leadership and team management experience.
4. Excellent problem-solving skills with a data-driven approach to decision-making.
5. Ability to work collaboratively in a fast-paced, innovative environment.
6. Passion for leveraging technology to improve patient outcomes and healthcare delivery.

WHAT WE OFFER

1. 5% employer pension contribution for 5% employee contribution.
2. Life Insurance 4x annual base salary.
3. Wellbeing programs.
4. Eye care voucher reimbursement (up to £20).
5. Enhanced Maternity, Paternity and Adoption pay.
6. Up to £80 per calendar year towards noise cancelling headphones.

This job description is not an exhaustive list of tasks and you may be required to carry out other duties according to the needs of the business.

WORKING AT EMED

Whether you work in one of our amazing offices, clinics or part of our remote clinician workforce, eMed is highly collaborative and fun! You’ll have a chance to work in a fast-paced environment with experienced industry leaders. We have a learning environment where you can make an impact.

WHO WE ARE

At eMed our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time…

DIVERSITY

We believe that difference inspires a better, healthier world. That’s why it’s at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all employees can progress their careers. We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.

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