At a Glance
- Tasks: Provide front-line IT support and resolve technical issues for UK employees and clinicians.
- Company: Join a dynamic team focused on enhancing technology experiences in healthcare.
- Benefits: Enjoy eye care vouchers, health plans, life insurance, and flexible leave options.
- Other info: Great opportunity for growth with supportive colleagues and a collaborative environment.
- Why this job: Kickstart your IT career while making a real difference in people's work lives.
- Qualifications: No degree needed; just a passion for tech and helping others.
The predicted salary is between 40000 - 45000 £ per year.
- We are seeking for a IT Support Engineer (1st Line) to provide front-line technical support for UK-based employees and clinicians, acting as the first point of contact for IT incidents and service requests
- The role ensures a positive day-to-day technology experience while following established procedures, security standards, and escalation paths defined by the UK IT team and global IT leadership
- This position supports day-to-day operational continuity within the UK region, working under the guidance of the Manager, IT Support - UK and senior team members
- Provide Tier 1 technical support to onsite and remote colleagues and clinicians, acting as the first point of contact for IT queries
- Log, triage, and resolve incidents and service requests via the IT service desk, escalating complex issues to Tier 2/3 colleagues as needed
- Carry out basic device setup, including provisioning, imaging, and configuration of laptops and desktops under guidance from senior engineers
- Assist with software installation, updates, and routine patching tasks
- Perform first-line checks on endpoint security alerts and escalate as required
- Provide day-to-day support to all users, escalating executive and business-critical issues to senior team members
- Carry out basic checks and troubleshooting on meeting room and collaboration technologies, escalating unresolved issues
- Respond to Priority 3 and Priority 4 incidents in line with SLAs, and assist with triage of Priority 1 and Priority 2 incidents prior to escalation
- Support technical checks across UK clinical sites under the direction of senior engineers
- Participate in rotational coverage to support remote clinicians and clinics when required
- Maintain accurate records of incidents, resolutions, and basic configurations
- Flag recurring technical issues to senior engineers and the IT Support Manager for further investigation
Benefits
- Eye care voucher reimbursement (up to £20)
- 5% employer pension contribution for 5% employee contribution
- Health Cash Plan
- Up to £80 towards noise cancelling headphones
- Life Insurance 4x annual base salary
- e Med Flex Leave
- Enhanced Maternity, Paternity and Adoption pay
- Health & Wellbeing resources
- Employee Assistance Program
Qualifications
- 0-2 years experience or a strong interest in supporting end users, ideally in an office or regulated environment (internship, placement, or junior role considered)
- No degree required
- Good communication skills and a customer-focused approach to supporting users of all levels
- Basic working knowledge of Google Workspace
- Basic working knowledge of Microsoft 365, Windows 11, and general desktop troubleshooting
- Willingness to learn device imaging and endpoint lifecycle processes
- Basic familiarity with meeting room and video conferencing platforms such as Zoom and Google Meet
- Entry-level IT certifications (e. g. Comp TIA A+) or equivalent coursework
- Awareness of ITIL principles
- Experience with mac OS
- Internal applicants are welcome and encouraged to apply
- #J-18808-Ljbffr
IT Support Engineer (1st Line) in London employer: eMed Healthcare
As an IT Support Engineer (1st Line) with us, you'll be part of a dynamic team dedicated to ensuring a seamless technology experience for our UK-based employees and clinicians. We pride ourselves on fostering a supportive work culture that prioritises employee growth, offering comprehensive benefits such as a health cash plan, generous pension contributions, and wellness resources. Join us in a role where your contributions directly impact operational continuity and where you can develop your skills in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (1st Line) in London
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like eMed Healthcare!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like eMed Healthcare.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace IT Support Engineer (1st Line) in London
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at eMed Healthcare and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at eMed Healthcare
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at eMed Healthcare.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like eMed Healthcare will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
