At a Glance
- Tasks: Support pharmacy operations and coordinate clinical tasks in a dynamic healthcare environment.
- Company: Join a forward-thinking health tech company focused on scaling healthcare operations.
- Benefits: Enjoy a competitive salary, 25 days holiday, and monthly socials.
- Other info: Opportunity for career growth and professional development in a supportive team.
- Why this job: Make a real difference in healthcare while developing your skills in a fast-paced setting.
- Qualifications: Experience in operations or administration preferred; strong communication and organisational skills required.
The predicted salary is between 30000 - 35000 £ per year.
We are looking for an Operations Support Coordinator to support both pharmacy operations and wider clinical operations. The role is split between hands-on pharmacy support – ensuring stock is maintained, orders are packed and dispatched accurately, and the pharmacy runs smoothly – and operational coordination, including reporting, scheduling, stock tracking, and process management. You will also gain an understanding of our remote Weight Management service and provide operational support across the Clinical Operations team when needed, including clinician onboarding, rota planning, and performance tracking. This role is ideal for someone organised, proactive, and interested in health technology and scaling healthcare operations. You’ll work closely with pharmacy and clinical teams in a fast-paced, growing environment. We are looking for a full-time, on-site role based at eMed Pharmacy in Euston, London, working Monday to Friday, 09:00–18:00.
What you’ll work on
- Stock management
- Conducting weekly stock checks to ensure the pharmacy has everything it needs
- Identifying low stock levels and initiating orders accordingly
- Working with Finance to raise purchase orders and obtain supplier quotes
- Supporting stock forecasting to inform order quantities and avoid shortfalls
- During the pharmacy day
- Working alongside dispensers to help pack orders during high demand.
- Ensuring loaded trolleys can flow through the pharmacy and hallways
- Ensuring the workspace remains clear and ready for continuous loading throughout the day
- Receiving deliveries from reception, bringing stock down, and storing it neatly and correctly
- End-of-day dispatch and preparation
- Coordinating end-of-day collection, ensuring all packaged orders are handed over to delivery partners correctly
- Verifying that the number of packages handed over matches the pharmacy dispatch count
- Ensuring the workspaces are clean, and organised. Ensuring any stock is accessible and ready for the next day.
- Administrative work
- Liaising with the support team to resolve any queries or issues as they arise
- Troubleshooting pharmacy software issues and escalating hardware or system problems to IT where needed
- Managing cover for the pharmacy team, including coordinating with the external agency supplying local dispensers to ensure shifts are covered.
- Weight Management – Operational Cover
- Supporting clinician onboarding by raising IT tickets and coordinating system access and device allocation
- Developing familiarity with the rota structure and agency coordination process so cover can be maintained during absences
- Providing a point of contact and first-line operational support across the Weight Management service when required
- Maintaining weekly checks and coordinating with the wider team to ensure continuity of service quality and KPIs
- Helping to identify and document repeatable processes to support scalability and easier onboarding and offboarding
- Supporting the adoption of new tools or ways of working as the function evolves.
What we’re looking for
- Experience in operations, coordination, or administrative role is preferred (healthcare, pharmacy or logistics experience is a bonus).
- Comfortable using multiple software systems simultaneously.
- Strong attention to detail and a reliable approach to tasks.
- Good communication and teamwork skills in a fast-paced environment.
- Highly organised with the ability to manage multiple priorities.
- Willing to complete a Level 2 Pharmacy Dispenser course (existing qualification is a bonus).
What we offer
- Salary range from £30,000 to £35,000 per year
- 25 days holiday
- Breakfast and all-day snacks
- Monthly socials
- Health care Cash Plan including physio, digital clinical appointments and wellbeing for you, your partner and children
- £80 contribution to noise-cancelling headphones
- Life insurance cover of 4× salary
- Pension contribution matched up to 5 %
- Cycle-to-work scheme
Please note that offers of employment are subject to receipt of satisfactory references and an enhanced DBS check. We are an equal-opportunity employer. All applicants are considered without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.
Operations Support Coordinator in London employer: eMed Healthcare UK
At eMed Pharmacy, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work culture. Our Operations Support Coordinator role offers a unique opportunity to engage in meaningful healthcare operations while enjoying a comprehensive benefits package, including generous holiday allowance, health care cash plans, and professional development opportunities. Located in the vibrant area of Euston, London, our team thrives in a fast-paced environment where collaboration and innovation are at the forefront, making it an ideal place for those passionate about health technology and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Coordinator in London
✨Tip Number 1
Get to know the company! Research eMed Pharmacy and understand their values, mission, and the specifics of the Operations Support Coordinator role. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to operations and coordination. Think about examples from your past experiences that showcase your organisational skills and attention to detail. We want to see how you handle real-life scenarios!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Operations Support Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Support Coordinator role. Highlight any relevant experience in operations, coordination, or administrative roles, especially in healthcare or pharmacy.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for health technology and how your organisational skills can help us scale our operations effectively.
Show Off Your Attention to Detail:In your application, give examples of how you've demonstrated strong attention to detail in past roles. This is crucial for ensuring smooth pharmacy operations and accurate stock management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at eMed Healthcare UK
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of the Operations Support Coordinator role. Familiarise yourself with stock management processes, reporting, and scheduling. This will help you speak confidently about how your skills align with their needs.
✨Showcase Your Organisational Skills
Be prepared to discuss specific examples of how you've managed multiple priorities in a fast-paced environment. Highlight any experience you have in coordinating teams or processes, especially in healthcare or pharmacy settings, as this will resonate well with the interviewers.
✨Demonstrate Your Tech Savviness
Since the role involves using multiple software systems, be ready to talk about your experience with technology. Mention any relevant tools you've used in previous roles and how you adapted to new systems quickly. This shows you're proactive and can handle the tech side of operations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s operations and the Weight Management service. This not only shows your interest in the role but also gives you a chance to assess if the company culture and values align with yours. It’s a win-win!
