At a Glance
- Tasks: Provide top-notch customer service and administrative support in a fast-paced medical environment.
- Company: Join a dynamic clinical operations team dedicated to NHS patients.
- Benefits: Competitive salary, health insurance, flexible leave, and wellness resources.
- Other info: Opportunity for career growth in a supportive and inclusive workplace.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Experience with NHS systems and a passion for customer service.
The predicted salary is between 28808 - 28808 £ per year.
Our Clinical Operations Team has an exciting opportunity for a Membership Support Advisor. This role combines customer service excellence with essential operational support tasks in a fast‑paced medical environment. You will manage a high volume of inbound and outbound calls while performing administrative duties that ensure the smooth operation of our clinical services. You will work as part of a team dedicated to delivering a safe, effective, caring, and responsive service to over 90,000 NHS patients. It is an office‑based role, with potential to become hybrid. The position is located in Euston, London. Working hours are 40 hours a week (8:00‑20:00), Monday to Sunday, with rotational weekends.
WHAT YOU’LL WORK ON
- Customer Service: Confidently handle patient calls and queries daily. Provide exceptional service to patients and clinicians via phone and email. Build positive relationships by addressing needs, queries, and complaints promptly and professionally. Educate and guide patients on GPaH services and how to access them appropriately. Cover Front of House as requested.
- Administrative Duties: Perform back‑office tasks such as data entry, document processing, and scanning. Manage our NHS inbox, answering and directing queries appropriately. Process inbound and outbound post, including franking. Update medical records and handle referrals, prescriptions, and MED3s (sick notes). Register new NHS patients and process deductions. Referral processing. Summarize new patient records and code clinical correspondence per protocols. Support as required on Rapid Administrative requests.
- Collaboration and Improvement: Identify and report areas for service improvement. Escalate patient issues, complaints, and system failures in line with policies. Work with other teams to share information and provide solutions to patients. Help create, maintain, and improve processes and SOPs to enhance service delivery.
- Operational Support: Provide direct support to patients and clinicians. Develop SOPs and processes for rollout across the broader team. Identify potential system failures and assist in resolving them. Meet individual KPIs to contribute to overall team efficiency.
WHAT WE’RE LOOKING FOR
- Experience with NHS SystmOne clinical systems.
- Background in healthcare / GP practice.
- Excellent communication skills (verbal and written).
- Passion for delivering outstanding customer service.
- Strong multitasking and prioritisation abilities across various systems.
- Quick learner with logical problem‑solving skills.
- Resilient and able to work under pressure in a dynamic environment.
- Proficient in PC‑based technologies (e.g., NHS Mail, Microsoft Outlook, Word).
- Positive, collaborative team player who adapts to change.
DESIRABLE
- Knowledge of medical terminology.
- Experience working shift patterns in customer support or call centre environments.
- Interest in healthcare and technology.
WHAT WE OFFER
- Salary: £28,808 pro rota
- eMed flex‑leave
- 5% employer pension contribution
- Health Insurance 4x annual base salary
- Health cash plan
- Employee Assistance Program
- Enhanced Maternity, Paternity and Adoption pay.
- Health & Wellbeing resources
- Eye care voucher reimbursement (up to £20)
- Up to £80 towards noise‑cancelling headphones
Please note that offers of employment are subject to receipt of satisfactory references and an enhanced DBS check.
DIVERSITY & INCLUSION
We believe that difference inspires a better, healthier world. That’s why it’s at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all employees can progress their careers. We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.
Membership Support Advisor in London employer: eMed Healthcare UK
As a Membership Support Advisor in our Clinical Operations Team, you will thrive in a dynamic and supportive environment dedicated to delivering exceptional service to over 90,000 NHS patients. Our office in Euston, London, offers a collaborative work culture with opportunities for professional growth, comprehensive benefits including health insurance and flexible leave, and a commitment to diversity and inclusion that empowers every employee to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Support Advisor in London
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support NHS patients. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any patient queries that come your way.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've juggled multiple tasks in a fast-paced environment. This will demonstrate that you can handle the demands of the role effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our awesome team!
We think you need these skills to ace Membership Support Advisor in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In your application, make sure to highlight any experience you have in customer service, especially in healthcare. We want to see how you've handled patient queries and built relationships in the past!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application:Make sure to customise your application for the Membership Support Advisor role. Mention specific skills and experiences that align with the job description. We love seeing candidates who take the time to connect their background to our needs!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at eMed Healthcare UK
✨Know Your NHS SystmOne
Familiarise yourself with the NHS SystmOne clinical system before the interview. Being able to discuss your experience with it will show that you’re ready to hit the ground running and understand the operational side of the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you handled difficult queries or complaints, as this will demonstrate your ability to manage patient calls effectively.
✨Demonstrate Team Collaboration
Be ready to talk about times when you worked as part of a team to improve processes or solve problems. Highlighting your collaborative spirit will resonate well, especially since the role involves working closely with other teams.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Practice responding to hypothetical situations related to patient care and administrative tasks, as this will showcase your logical thinking and resilience.
