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- Tasks: Engage with customers, resolve queries, and build strong relationships to enhance satisfaction.
- Company: Dynamic digital health company based in London.
- Benefits: Salary of £29,000 plus additional perks and benefits.
- Why this job: Make a real difference in customer experience within the healthcare sector.
- Qualifications: Over 2 years in customer service and ability to thrive in fast-paced environments.
- Other info: Hybrid role offering flexibility and opportunities for growth.
The predicted salary is between 17400 - 34800 £ per year.
A digital health company in London is seeking an experienced Customer Support Representative to enhance customer experience and satisfaction. This role involves engaging with customers, resolving queries, and retaining customers through strong relationship-building and proactive support.
The ideal candidate has over 2 years in customer service and is comfortable in a fast-paced office environment, with a salary of £29,000 and additional benefits.
Healthcare Customer Success & Retention Specialist (Hybrid) in London employer: eMed Healthcare UK
Contact Detail:
eMed Healthcare UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Customer Success & Retention Specialist (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the hunt for a Customer Success role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and retention. Think about your past experiences and how they relate to the role. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Show off your personality! When engaging with potential employers, be genuine and enthusiastic about the role. They’re looking for someone who can build strong relationships, so let your passion for customer success come through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Healthcare Customer Success & Retention Specialist (Hybrid) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles where you've built strong relationships. We want to see how you’ve made a difference in previous positions!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've resolved customer queries and retained clients. Let us know why you're passionate about enhancing customer experience.
Show Your Personality: We love seeing the real you! Don’t be afraid to let your personality shine through in your application. A bit of warmth and enthusiasm can go a long way in customer success roles.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you into the process quickly!
How to prepare for a job interview at eMed Healthcare UK
✨Know Your Customer Service Basics
Brush up on your customer service principles and best practices. Be ready to discuss how you've handled difficult situations in the past, as this role is all about enhancing customer experience and satisfaction.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with customers. Think about specific instances where your proactive support made a difference in retaining a customer or resolving a query.
✨Familiarise Yourself with Digital Health Trends
Since this is a digital health company, it’s crucial to understand current trends in the industry. Research recent developments and be prepared to discuss how they might impact customer interactions.
✨Practice Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your responses and ensure you come across as confident and approachable.
