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- Tasks: Welcome patients and manage the reception area in a friendly, professional manner.
- Company: Join GP at Hand, a forward-thinking healthcare provider across London.
- Benefits: Enjoy a competitive salary, generous leave, and great perks like life insurance and eye care vouchers.
- Why this job: Be the first point of contact, making a real difference in patient experiences.
- Qualifications: Previous receptionist experience and strong communication skills are a plus.
- Other info: Dynamic work environment with opportunities for growth in the healthcare sector.
The predicted salary is between 22800 - 28800 £ per year.
The operations team at GP at Hand clinics is looking for a full-time Clinical Receptionist to work across London (Canary Wharf, Euston, Victoria, Wimbledon, and Fulham) in partnership with Dr Jefferies and Partners. You will provide high‑quality, professional reception and administrative service to patients, clinicians, healthcare professionals, and visitors. You will be patient‑centric, enthusiastic and friendly, acting as the first point of contact in the clinic, ensuring that enquiries from patients and clinicians are handled efficiently and courteously. In addition, you will be responsible for daily tasks essential to the clinic’s operation.
Work schedule: Rotating shift pattern Monday to Saturday 7:30 am – 8:00 pm, 40 hours per week.
Responsibilities:
- Meet and greet patients for GP at Hand services in a professional and friendly manner.
- Act as the primary point of contact for the clinic location.
- Effectively manage the reception area to ensure smooth operation for patients, staff and visitors.
- Handle outbound telephone calls at the clinic desk and answer inbound calls when scheduled for a support/admin session.
- Train on support areas such as registrations, referrals and document processing and provide assistance during scheduled sessions.
- Follow up on requests for appointments, information from hospitals, booking interpreters, etc.
- Manage bookings and reschedule physical appointments for patients.
- Administrative responsibilities including handling documents via inbound/outbound post, email, and medical records.
- Manage stock in clinics, perform stock checks to maintain appropriate levels.
- Handle patient sample drop‑off/collection and liaise with courier supplier.
- Assist patients with queries about accessing rapid triage through the website and services in general.
- Serve as key contact for clinicians and rota team, manage communication channels between clinicians and the wider department.
- Provide cover at clinics with short notice as required.
- Ensure a clean and welcoming clinical environment, including removal of used cups and emptying waste bin.
- Observe safe working practices, health and safety procedures, confidentiality and computer security.
- Invite patients to leave Google reviews to enhance online presence and patient satisfaction.
- Contribute to delivering a safe and effective service in line with up to date Care Quality Commission (CQC) requirements.
Qualifications:
- Receptionist experience.
- Experience working in a public‑facing environment.
- Experience in a GP practice or healthcare organisation (not essential).
- Self‑starter, driven, ownership of work.
- Good verbal and written communication skills.
- Exceptional attention to detail.
- Ability to multi‑task in a fast‑paced environment.
Benefits:
- Annual salary £28,808 pro‑rata.
- 27 days annual leave pro‑rata.
- 5 % employer pension contribution for 5 % employee contribution.
- Life Insurance 4× annual base salary.
- Eye care voucher reimbursement up to £20.
- Enhanced maternity, paternity and adoption pay.
- Up to £80 every 2 years towards noise‑cancelling headphones.
Seniority level: Entry level
Employment type: Full‑time
Job function: Customer Service, Administrative, and Health Care Provider
Industries: Wellness and Fitness Services; Hospitals and Health Care
More details on our clinics can be located on our website - https://www.gpathand.nhs.uk/our-clinics/
Clinical Receptionist employer: eMed Healthcare UK
Contact Detail:
eMed Healthcare UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Receptionist
✨Tip Number 1
Get to know the clinics! Familiarise yourself with GP at Hand's locations and services. This way, when you walk in for an interview, you can chat confidently about what they do and how you can contribute.
✨Tip Number 2
Practice your people skills! As a Clinical Receptionist, you'll be the friendly face of the clinic. Role-play with a mate or family member to nail that warm greeting and patient-centric approach.
✨Tip Number 3
Show off your multitasking magic! Think of examples from your past where you've juggled multiple tasks like a pro. This will help you stand out as someone who can thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at GP at Hand. Don’t miss out!
We think you need these skills to ace Clinical Receptionist
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient care shine through! We want to see that you're not just looking for a job, but that you genuinely care about providing a friendly and professional service to our patients.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in public-facing roles. We love seeing how your past experiences can contribute to the smooth operation of our clinics, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your written communication is easy to read and free from jargon. This will show us that you have good verbal and written skills, which are essential for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at GP at Hand!
How to prepare for a job interview at eMed Healthcare UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinical Receptionist. Familiarise yourself with the specific tasks mentioned in the job description, like managing bookings and handling patient queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact for patients, it's crucial to highlight your communication skills. Prepare examples of how you've effectively interacted with customers or clients in previous roles. Being friendly and patient-centric is key, so think about times when you went above and beyond to assist someone.
✨Demonstrate Your Organisational Skills
The role requires multitasking in a fast-paced environment, so be ready to discuss how you manage your time and prioritise tasks. You could share a story about a busy day at work where you successfully juggled multiple responsibilities, ensuring everything ran smoothly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the position and the company. You might want to inquire about the team dynamics, training opportunities, or how success is measured in the role. It’s a great way to leave a lasting impression.
