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- Tasks: Engage with customers, resolve queries, and build strong relationships to enhance satisfaction.
- Company: Dynamic digital health company based in London.
- Benefits: Salary of £29,000 plus additional perks and benefits.
- Why this job: Make a real difference in customer experience within the healthcare sector.
- Qualifications: Over 2 years in customer service and thrive in fast-paced environments.
- Other info: Hybrid role offering flexibility and growth opportunities.
The predicted salary is between 17400 - 34800 £ per year.
A digital health company in London is seeking an experienced Customer Support Representative to enhance customer experience and satisfaction. This role involves engaging with customers, resolving queries, and retaining customers through strong relationship-building and proactive support.
The ideal candidate has over 2 years in customer service and is comfortable in a fast-paced office environment, with a salary of £29,000 and additional benefits.
Healthcare Customer Success & Retention Specialist (Hybrid) in City of London employer: eMed Healthcare UK
Contact Detail:
eMed Healthcare UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Customer Success & Retention Specialist (Hybrid) in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare industry on LinkedIn or at local events. Building connections can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Success roles and practice your answers. We recommend using the STAR method to showcase your experience effectively.
✨Tip Number 3
Show off your soft skills! In customer support, relationship-building is key. Be ready to share examples of how you've successfully resolved customer issues and built rapport in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Healthcare Customer Success & Retention Specialist (Hybrid) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles where you've built strong relationships. We want to see how you’ve made a difference in previous positions!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've resolved customer queries and enhanced satisfaction. Let us know why you're excited about joining our team at StudySmarter.
Show Your Personality: We love a bit of personality! Don’t be afraid to let your unique voice come through in your application. It helps us get a feel for who you are beyond just your qualifications.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at eMed Healthcare UK
✨Know Your Stuff
Make sure you understand the digital health industry and the specific services the company offers. Brush up on common customer support scenarios and think about how you would handle them. This will show that you're not just interested in the role, but also in the company’s mission.
✨Showcase Your Experience
With over 2 years in customer service, be ready to share specific examples of how you've successfully resolved customer queries or retained clients. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Build Rapport
Since this role is all about relationship-building, practice your interpersonal skills. During the interview, engage with your interviewer as if they were a customer. Ask questions, listen actively, and respond thoughtfully to create a connection.
✨Prepare for Fast-Paced Questions
Expect questions that assess your ability to thrive in a fast-paced environment. Think of times when you had to juggle multiple tasks or handle high-pressure situations. Be ready to explain how you prioritised and managed your time effectively.
