At a Glance
- Tasks: Lead daily operations and enhance patient transport services with a focus on quality and performance.
- Company: Join EMED Group, the largest Patient Transport and Care Partner to the NHS.
- Benefits: Enjoy life assurance, sick pay, flexible working, and comprehensive health support.
- Other info: Be part of a diverse team committed to equality and community wellbeing.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Two years of management experience and a passion for improving service delivery.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic opportunity for an Operations Manager to join our team based in Somerset. The Operations Manager is responsible for leading the day-to-day operational delivery in support of EMED goals, with a clear focus on performance delivery and clinical quality of all frontline patient transport services. Ensuring all quality and governance requirements meet objectives and performance targets. Improving performance through strategic decision making. This is primarily a Monday-Friday position with some requirement to be on-call and occasional weekend work may be required to support the needs of the business.
Life Assurance providing colleagues and their family financial peace of mind and protection to the value of £5,000. Company sick pay covering full salary for 20 days after 2 years service. 24/7 online/telephone GP Consultation and access to prescriptions. 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway. Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody. Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury. Financial guidance regarding retirement planning, tax savings and state benefits. Long Service Recognition Scheme recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave. Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event. Refer a Friend recruitment incentive scheme with financial rewards. The EMED foundation, to provide support to colleagues and our local communities. Pension Scheme. Uniform provided. EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements. Flu vaccination (through an internal campaign in Autumn/Winter).
Business performance and service delivery Deliver excellent customer service while maximising revenue opportunities to protect P&L.
KPIs Manage and embed Key Performance Indicators (KPIs) to fully support the delivery of effective service on a day-to-day basis, to include balancing the delivery of contractual KPIs against the realities of the current operational environment.
Relationship Management Develop strong and lasting relationships with stakeholders from Clinical Commissioning Groups, Acute Hospital Trusts, Community Health, Mental Health Partnerships, and Primary Care.
Clinical Quality and Governance Monitor Governance and Quality requirements ensuring these are adhered to by all staff, while remaining compliant with national standards of clinical, vehicular, and H&S practice ensuring continuous provisions for operational excellence in line with established standards, guidance and training.
Budgets Working with the Head of Service Delivery to maximise revenue, cost and margin performance across contract.
People Management Take full accountability for your employees, their safety and well-being, performance, and development. Manage employees in accordance with existing HR policies, such as discipline and absence processes ensuring personal adherence to policies and procedures.
To be considered as an Operations Manager, you will need:
- A minimum of two years experience within a front-line management level role, where you have delivered business improvements or organisational change which has had a demonstrable positive impact on your team, or service delivery.
- Previous experience with building successful strategies, both short and long-term.
- Experience with managing Employee Relations issues in line with policies and procedures.
- Experience with data analysis to improve operational processes.
- A manual UK driving licence with less than 6 penalty points.
Collaborative we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet. Agile We listen, learn and adapt to improve the business, each other, and ourselves. Empowered We are confident and committed to taking responsibility to deliver the highest quality service.
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect. EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best. EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.
Facilities and Operations Officer in Wellington employer: EMED Group
EMED Group is an exceptional employer located in Somerset, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With comprehensive benefits such as life assurance, generous sick pay, and access to health consultations, employees are empowered to thrive both personally and professionally. The company fosters a collaborative environment where staff are recognised for their contributions and encouraged to develop their skills, making it an ideal place for those seeking meaningful and rewarding employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities and Operations Officer in Wellington
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Facilities and Operations Officer in Wellington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your experience in front-line management and any business improvements you've made that align with our goals at EMED Group.
Showcase Your Skills:Don’t forget to emphasise your skills in data analysis and relationship management. We want to see how you’ve used these skills to improve operational processes and build strong relationships with stakeholders.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and experiences. We love a well-structured application!
Apply Through Our Website:Remember to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at EMED Group
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Operations Manager. Familiarise yourself with the key responsibilities mentioned in the job description, such as managing KPIs and ensuring clinical quality. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully implemented business improvements or managed employee relations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see how your experience aligns with their needs.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The company values collaboration and empowerment, so showing your authentic self can help demonstrate that you align with their culture. Remember, they want to see how you'd fit into their team!
