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- Tasks: Plan and control patient transport journeys, ensuring timely collections and deliveries.
- Company: Join EMED Group, the largest Patient Transport and Care Partner to the NHS.
- Benefits: Enjoy life assurance, online GP consultations, mental health support, and a pension scheme.
- Why this job: Make a real impact on patient care while working in a supportive, diverse environment.
- Qualifications: Strong communication skills and good organisational abilities are essential.
- Other info: This is a night role with 4 on, 4 off shifts; commitment to hours is required.
The predicted salary is between 24000 - 36000 ÂŁ per year.
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We have a fantastic opportunity for a night Controller/Planner to join our team based in Stoke-on-Trent.
We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service.
The Controller is responsible for planning and controlling the daily movement of patient journeys (adults & children) to and from outpatient clinics, day care centres and routine hospital admissions on timed appointments.
The role involves efficiently managing Patient Transport Service (PTS) resources to meet the needs of booked patient journeys, as well as collaborating with hospital staff and departments to optimise vehicle and staff utilisation.
This is a night position working 4 on, 4 off, 12 hour overnight shifts (40.25 hours per week). Please only apply if you can commit to these hours.
Some of the benefits can you expect.
- Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Access to mental health consultations.
- Access to physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
- Refer a Friend recruitment incentive scheme with financial rewards.
- The EMED foundation, to provide support to colleagues and our local communities.
- Paid holiday entitlement.
- Pension Scheme.
- Blue Light Card.
- Uniform provided.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
- Flu vaccination (through an internal campaign in Autumn/Winter)
Main Duties
- Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi and volunteers are informed where applicable.
- The main focus of the role will be the dispatch and management of the operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets.
- To receive in an accurate, effective and polite manner, requests for patient transport and queries regarding ambulance journeys, ensuring compliance with relevant service procedures and standing orders.
- Undertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms/invoices as necessary.
- Maintaining and enhancing the performance and quality of service offered to patients and customers.
- Deal promptly, professionally and efficiently with all telephone calls received taking appropriate action on own initiative where required. Liaison with other agencies such as GPs, Nursing Homes, Hospital Clinics and Wards.
- Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.
Successful candidates will have
- Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public.
- The ability to work on your own initiative and problem solve.
- Good organisational skills.
Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.
Our Values
Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
Agile – We listen, learn and adapt to improve the business, each other, and ourselves.
Reliable – We do what we say we will do, we take responsibility and we behave with integrity.
Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.
About Us
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.
EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
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Entry level
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Employment type
Full-time
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Accounting/Auditing and Finance
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Industries
Public Health
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Transport Controller/Planner (Night) employer: EMED Group
Contact Detail:
EMED Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Controller/Planner (Night)
✨Tip Number 1
Familiarise yourself with the Patient Transport Service (PTS) and its operational procedures. Understanding how patient journeys are planned and executed will give you a significant edge during interviews, as you'll be able to demonstrate your knowledge of the role's responsibilities.
✨Tip Number 2
Highlight any previous experience in customer service or logistics, especially in a healthcare setting. Be prepared to discuss specific examples of how you've effectively managed schedules or dealt with unexpected challenges, as this will showcase your problem-solving skills.
✨Tip Number 3
Network with current or former employees of EMED Group or similar organisations. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think about scenarios where you had to manage multiple priorities or resolve conflicts, as these are likely to come up given the nature of the role.
We think you need these skills to ace Transport Controller/Planner (Night)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in transport planning or customer service. Emphasise any roles where you managed logistics or worked with patients, as this will resonate with the responsibilities of the Transport Controller/Planner position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job description that excite you, such as managing patient journeys or collaborating with hospital staff, and explain how your skills align with these tasks.
Showcase Communication Skills: Since effective communication is crucial for this role, provide examples in your application of how you've successfully dealt with customers or resolved issues in previous positions. This could be through anecdotes or specific achievements.
Highlight Organisational Abilities: Demonstrate your organisational skills by detailing experiences where you had to manage multiple tasks or priorities. This could include scheduling, resource management, or any relevant clerical duties that showcase your ability to handle the demands of the role.
How to prepare for a job interview at EMED Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Transport Controller/Planner. Be prepared to discuss how your skills and experiences align with the specific duties, such as managing patient transport efficiently and liaising with hospital staff.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, provide examples of how you've successfully communicated with customers or colleagues in previous positions. Highlight your ability to handle queries and resolve issues promptly and professionally.
✨Demonstrate Organisational Skills
As a Transport Controller/Planner, you'll need strong organisational skills. Prepare to discuss how you manage multiple tasks, prioritise effectively, and ensure timely patient transport. Consider sharing specific instances where your organisational abilities made a difference.
✨Emphasise Your Problem-Solving Abilities
The role requires quick thinking and problem-solving skills, especially when dealing with unplanned events. Be ready to share examples of challenges you've faced in past roles and how you resolved them, showcasing your initiative and adaptability.
