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For Companies At a Glance
- Tasks: Lead a team to ensure excellent patient transport services and compliance with health regulations.
- Company: Join EMED Group, the largest Patient Transport and Care Partner to the NHS.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in healthcare logistics and strong communication skills required.
- Other info: Be part of a diverse team committed to equality and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Road Based Supervisor to support our Secure Mental Health Contract in Gloucester.
This is a full time position working 37.5 hours per week Monday to Friday.
Main Duties
• Business Performance and Service Delivery – Deliver excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.
• Compliance – Assist the Compliance Team with Health and Safety base checks to ensure that the base and any equipment is fully compliant at all times.
• Fleet – Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and undertake vehicle checks to ensure that performance and hygiene is optimal.
• Data Management – Ensure that personal data management systems are kept up to date with all employees’ details to ensure the accuracy of payroll and annual leave.
• KPI’s – Support the Contract Manager with delivery of KPI’s, providing innovative ideas for improvement.
• People Management – Conduct probationary reviews with Ambulance Care Assistants in line with Company policy.
• Employee Relations Support – Complete thorough and fair investigations prior to disciplinary, delivering a succinct and solid case to the disciplinary chair when completed.
• Sickness and Leave – Ensure that sickness absence is kept up to date and identify potential avenues for cover in the event of high levels of sickness.
• Recruitment – Participate in recruitment and selection processes, ensuring personal adherence to policies and procedures.
• Training – Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required.
• Ad-hoc – Conduct property risk assessments as and when required to ensure safe and suitable access for Ambulance Crews.
• Health and Safety – Ensure that the workplace is safe for everyone by taking reasonable care not to do anything that might endanger you or others.
• Diversity – Be an ambassador for diversity.
• Hours and Environment – Be visible and maintain a physical presence across the contract.
Person Specification
• Experience of working in a highly regulated, complex business, with an understanding of healthcare logistics (patient transport service experience preferred).
• Passion for patient care and delivering a highly effective service.
• Excellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation.
• High level of commercial awareness with proven experience in achieving KPI’s within a highly regulated industry.
• Strong problem-solving skills.
• Ability to coach and guide.
• Excellent organisational skills with proven ability to multi-task and prioritise, as required.
• Meticulous attention to detail.
• Ability to stay calm under pressure and use initiative.
About Us
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.
EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.
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Team Leader - Secure Mental Health employer: EMED Group
Contact Detail:
EMED Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Secure Mental Health
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare logistics field, especially those who work with patient transport services. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching EMED Group and their values. Show us your passion for patient care and how you can contribute to our mission. Tailor your answers to reflect our commitment to diversity and inclusion!
✨Tip Number 3
Don’t just wait for job alerts! Regularly check our website for new opportunities. We often post roles there first, so being proactive can give you the edge over other candidates.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple way to express your appreciation and reiterate your interest in the role. Plus, it keeps you fresh in our minds as we make decisions!
We think you need these skills to ace Team Leader - Secure Mental Health
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Team Leader role. Highlight your experience in healthcare logistics and any relevant achievements that align with our mission at EMED Group.
Showcase Your Communication Skills: Since excellent communication is key, use clear and concise language in your application. Don’t forget to mention any experiences where you’ve successfully engaged with different levels within an organisation.
Demonstrate Problem-Solving Abilities: We love a good problem-solver! Include examples of how you've tackled challenges in previous roles, especially in regulated environments. This will show us you can stay calm under pressure.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at EMED Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Team Leader in Secure Mental Health. Familiarise yourself with the specifics of patient transport services and how they operate within a highly regulated environment. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Team Leader, you'll be managing a team and dealing with various stakeholders. Prepare examples of how you've successfully led teams or resolved conflicts in the past. Highlight your communication skills and ability to engage with people at all levels, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges or improved processes in previous roles. Be ready to discuss how you can apply those problem-solving skills to meet KPIs and enhance service delivery in the context of secure mental health.
✨Emphasise Your Commitment to Diversity
Given the importance of diversity and inclusion in the workplace, be prepared to discuss how you can contribute to creating an inclusive environment. Share any experiences you have in promoting equality and how you plan to be an ambassador for diversity within the team.
