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- Tasks: Support patient transport services and ensure smooth communication for discharges.
- Company: Musgrove Park Hospital, a key player in healthcare delivery.
- Benefits: Full-time role with competitive pay and on-call flexibility.
- Why this job: Make a real difference in patient care and service delivery.
- Qualifications: Strong communication skills and problem-solving abilities required.
- Other info: Join a supportive team dedicated to enhancing patient experiences.
The predicted salary is between 36000 - 60000 £ per year.
We have a fantastic opportunity for a Patient Transport Liaison Officer (PTLO) to join our team based at Musgrove Park Hospital, Taunton. Supporting Operational and the Call Centre Operations Team; the Patient Transport Liaison Officer will provide on-site support to the Control team by providing assistance and solutions to patient transport service delivery concerns and will act as the second point of escalation within the hospital for all patient transport related issues.
This includes coordination with Track and Triage, Occupational Therapists and Care teams to ensure the smooth planning and successful delivery of complex discharges and communicating with patients within the hospital setting to keep them updated with any details related to their Patient Transport Service Bookings.
This is a full-time, permanent position working 37.5 hours per week (Monday to Friday, with some on-call requirement during weekends).
Main Purpose of the Job- Maximising patient movement in and out of healthcare - utilising the full capacity of the resources.
- Work alongside Trusts, control staff, road staff and site teams to deliver effective communication.
- Patient care is crucial and should be made a priority.
- To provide solutions and support with a professional approach to difficult situations.
- Answering all enquiries and escalation of patient transport service bookings.
- Attend trust bed meetings in order to feedback pertinent information regarding imminent Patient Transport demands for the coming day.
- To act as second point of escalation after CCO for all service users in order to provide clear and concise updates regarding any issue being escalated.
- Work with EMED Controllers to deliver the requirements of the day to successfully.
Patient Transport Liaison Officer (Musgrove Park Hospital) in Taunton employer: EMED Group
Contact Detail:
EMED Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Transport Liaison Officer (Musgrove Park Hospital) in Taunton
✨Tip Number 1
Network like a pro! Reach out to current employees at Musgrove Park Hospital on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient transport services. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you've successfully handled difficult situations, especially in a healthcare setting. This will demonstrate your ability to provide solutions under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the Patient Transport Liaison Officer role can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Patient Transport Liaison Officer (Musgrove Park Hospital) in Taunton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Transport Liaison Officer role. Highlight your relevant experience and skills that match the job description, especially in patient care and communication.
Showcase Your Problem-Solving Skills: Since the role involves providing solutions to transport service delivery concerns, share examples of how you've successfully handled difficult situations in the past. We love to see how you can think on your feet!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your thoughts, as effective communication is key in this role. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EMED Group
✨Know Your Stuff
Make sure you understand the role of a Patient Transport Liaison Officer inside out. Familiarise yourself with the hospital's transport services, the challenges they face, and how you can contribute to solutions. This will show your genuine interest and preparedness.
✨Communication is Key
Since this role involves liaising with various teams and patients, practice clear and concise communication. Think about examples from your past experiences where you successfully communicated complex information or resolved issues. Be ready to share these during the interview.
✨Show Your Problem-Solving Skills
Prepare to discuss scenarios where you've had to think on your feet or handle difficult situations. The interviewers will want to see how you approach problem-solving, especially in a healthcare setting where patient care is paramount.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they currently face, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the position is right for you.