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- Tasks: Be the vital link between patients and hospital services, ensuring smooth patient flow.
- Company: Join a supportive healthcare team at Epsom Hospital, dedicated to patient care.
- Benefits: Earn £13.70/hour with paid holidays, life assurance, and access to health consultations.
- Other info: Enjoy a permanent role with opportunities for recognition and career growth.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic environment.
- Qualifications: Experience in healthcare, strong communication skills, and a full UK driving licence required.
The predicted salary is between 26700 - 28400 £ per year.
We have a fantastic opportunity for a Hospital Ambulance Liaison Officer (HALO) to join our team based at Epsom Hospital in Epsom.
Responsibilities
- On-site presence providing an integrated approach to the Trust, known to be a key player in overall patient flow.
- Attend meetings on an ad-hoc basis.
- Maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers.
- Meet weekly with planning/control to forecast the following weeks activity, identifying peaks and troughs in demand and ensuring operational responsiveness.
- Assist operational managers with issues that arise throughout the day.
- Deal with patient enquiries and questions as they arise.
- Familiarise with EMED policies, processes and standard operating procedures.
- Committed to patient care.
- Provide a point of contact for escalation for your designated trust if they fall into a bed crisis, patient queries, risk assessments among other things.
- Coordinate with bed managers and EMED managers to help bridge the gap between hospitals and our operations team daily.
Qualifications
- Experience of working in a healthcare/hospital setting.
- Thorough working knowledge of Non-Emergency Patient Transport services.
- The ability to plan and prioritise own workload.
- Excellent communication skills – verbal and written – with the ability to explain decisions made.
- Ability to make decisions based on impact assessment.
- The ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth.
- Have a full manual UK driving licence with less than 6 penalty points.
- Physically fit to support ACAs with manual handling, as and when required (full training provided).
Company Values
- Agile – We listen, learn, and adapt to improve the business, each other and ourselves.
- Reliable – We do what we say we will do; we take responsibility and behave with integrity.
- Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.
Our Commitment to Equality, Diversity and Inclusion
EMED Group is committed to promoting equality, diversity and inclusion and to treating all employees, patients and clients with dignity and respect. We endeavour to provide an inclusive and safe working culture for all.
Contract
Permanent/Full Time – Monday to Friday 08:00 – 20:00
Benefits
- £13.70 per hour
- Paid holiday entitlement
- 37.5 hours per week – Monday to Friday
- Life Assurance – providing financial peace of mind and protection to the value of £5,000.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- Second opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Cash-plan benefits, including dental, optical and chiropody.
- Access to mental health consultations.
- Access to physiotherapy consultations.
- Access to legal advice (e.g., motoring offences, wills, probate and personal injury).
- Financial guidance on retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme – recognising colleagues after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, leading to an annual recognition event.
- Refer a Friend recruitment incentive scheme with financial rewards.
- The EMED Foundation – support to colleagues and local communities.
- Pension scheme.
- Blue Light Card.
- Uniform provided.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
- Flu vaccination through an internal campaign in Autumn/Winter.
Hospital Ambulance Liaison Officer in Surrey employer: EMED Group
Contact Detail:
EMED Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospital Ambulance Liaison Officer in Surrey
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the hospital or similar roles. They can give you insider info and maybe even put in a good word for you.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Familiarise yourself with EMED policies and patient transport services. This will show you're serious about the role and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! As a HALO, you'll need to explain decisions clearly and build relationships. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hospital Ambulance Liaison Officer in Surrey
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, make sure to highlight your commitment to patient care. We want to see that you genuinely care about making a difference in people's lives, so share any relevant experiences that showcase this passion.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Hospital Ambulance Liaison Officer role. Mention specific skills and experiences that align with the job description, like your knowledge of Non-Emergency Patient Transport services.
Be Clear and Concise: We appreciate clarity! Make sure your written application is easy to read and straight to the point. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. This will help us quickly see why you’re a great fit.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at EMED Group
✨Know Your Stuff
Familiarise yourself with EMED policies and procedures before the interview. Being able to discuss how these relate to patient care and operational responsiveness will show that you're serious about the role.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated in previous roles, especially in a healthcare setting. Highlight your ability to explain decisions clearly and build relationships with stakeholders.
✨Demonstrate Your Problem-Solving Ability
Think of scenarios where you've had to make quick decisions or manage crises. Be ready to discuss how you assessed the impact of your decisions and what the outcomes were.
✨Be Ready to Discuss Workload Management
Since planning and prioritising your workload is key, come prepared with examples of how you've successfully managed multiple tasks in a busy environment. This will show that you can handle the demands of the role.