Regional Senior Operations Manager

We have a fantastic opportunity for a Regional Senior Operations Manager to join our team based in Somerset (Hybrid working - office and regional travel as required). Reporting directly to the Regional Director of Operations, the Regional Senior Operations Manager will be directly responsible for the medium term operational, financial, compliance and growth performance within agreed geographical boundaries. Working closely with the Operations Managers and the Operational teams, the focus of this role is to act as a bridge between the strategic and operational outputs at a regional level.

You will be responsible for the direct leadership of a local managerial team; this will include supporting and empowering managers to deliver an exceptional service. You will focus on creating an environment that promotes professional growth and skill development, demonstrating accountability for achieving objectives and results.

Benefits

• Salary of £45k - £50k dependant on experience
• £4200 annual car allowance
• 40 hours per week – Monday to Friday
• Up to 10% performance related benefit scheme
• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• Company sick pay covering full salary for 20 days after 2 years’ service.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Hospital cash plan benefits with sickness protection scheme.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

Responsibilities

• Take ownership of revenue, cost and margin performance across all in-scope contracts
• Work closely with contract managers to set deliverable financial targets on a monthly and annual basis.
• Build and develop positive senior level relationships across the region to ensure that all existing contracts are defended when re-tendered.
• Ensure a strong understanding of tender pipelines within the local geographical area and develop plans with the Business development team to create positive client relationships in advance of any tender process.
• Work closely with the Contract Management team to ensure that they have the fully support required to deliver an effective service on a day-to-day basis, including balancing the delivery of contractual KPI’s against the realities of the current operational environment.
• Maintain a focus on the medium-term output to ensure that any potential pressure points are fully considered, and mitigated, before they impact the service outputs.
• Take fully accountability for your region’s people, their safety, performance and development
• Drive quality and regulatory compliance across the region and ensure it remains at the forefront of the operational approach.
• On call requirement.
• Work closely with the Quality and Compliance team to assess the quality and governance performance at a regional level. Ensure that any identified areas of risk are effectively managed.
• Apply and hold CQC registration for the contract.

What it takes

• A minimum of five years’ experience within a management level role with direct leadership of a team of 5 plus employees, where you have delivered business improvements or organisational change which has had a demonstrable positive impact on your team, or service delivery.
• CQC Registration required.
• KPI driven, with a passion for improving and delivering on targets.
• Previous experience with building successful strategies, both short and long-term.
• Significant experience of managing and influencing staff, clients and stakeholders at all levels.
• Ability to build strong, effective relationships with staff, clients and stakeholders at all levels.
• Excellent communication skills both written & verbal.
• Experience with managing Employee Relations issues.
• Meticulously organised with a proven track record of successfully reaching deadlines.
• Previous PTS experience would be preferred, but not essential.

Our Values

• Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
• Agile – We listen, learn and adapt to improve the business, each other, and ourselves.
• Reliable – We do what we say we will do, we take responsibility and we behave with integrity.
• Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.

EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.

Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview. Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.