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- Tasks: Support patient transport services and ensure smooth communication within the hospital.
- Company: Join EMED Group, the largest Patient Transport and Care Partner to the NHS.
- Benefits: Enjoy life assurance, online GP consultations, mental health support, and more.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic environment.
- Qualifications: Experience in healthcare and excellent communication skills are essential.
- Other info: Be part of a diverse team committed to equality and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We have a fantastic opportunity for a Patient Transport Liaison Officer (PTLO) to join our team based at Royal Stoke Hospital, Stoke-on-Trent. Supporting Operational and the Call Centre Operations Team; the Patient Transport Liaison officer will provide on-site support to the Control team by providing assistance and solutions to patient transport service delivery concerns and will act as the second point of escalation within the hospital for all patient transport related issues. This includes Co-ordination with Track and Triage, Occupational Therapists and Care teams to ensure the smooth planning and successful delivery of complex discharges and communicating with patients within the hospital setting to keep them updated with any details related to their Patient Transport Service Bookings.
This is a full time position working 37.5 hours a week. Monday to Friday, 10.00-18.00.
Benefits
What benefits can you expect?
- Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- Company sick pay covering full salary for 20 days after 2 years’ service.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Hospital cash plan benefits with sickness protection scheme.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Access to mental health consultations.
- Access to physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
- Refer a Friend recruitment incentive scheme with financial rewards.
- The EMED foundation, to provide support to colleagues and our local communities.
- Pension Scheme.
- Blue Light Card.
- Uniform provided.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
- Flu vaccination (through an internal campaign in Autumn/Winter).
Main Purpose of the Job
- Maximising patient movement in and out of healthcare – utilising the full capacity of the resources
- Work alongside Trusts, control staff, road staff and site teams to deliver effective communication
- Patient care is crucial and should be made a priority
- To provide solutions and support with a professional approach to difficult situations
- Answering all enquiries escalation of patient transport service bookings.
- Attend trust bed meetings in order to feedback pertinent information regarding imminent Patient Transport demands for the coming day.
- To act as second point of escalation after CCO for all service users in order to provide clear and concise updates regarding any issue being escalated. This applies to all service users.
Duties and Responsibilities
- Work with EMED Controllers to deliver the requirements of the day to successfully transfer patients with the allocated resources and deploy crews accordingly to patients mobilities in a timely manner.
- Communication between the trust and site teams – to determine if patients are ready to travel, can travel together etc. ensuring safe working practices relating to user care.
- To liaise with control and monitor Cleric Booking System throughout the day to ensure smooth delivery of service for all users and reduce delays.
- Liaise with control regarding any new and pertinent information that comes available in relation to patients and patient transport bookings including to amend notes on Cleric Booking System to ensure all information held is up to date.
- Assist with assessments of properties as and when required – uploading information to systems for future information, liaise with site teams.
- Act as representative of EMED to liaise with patients at hospital who are experiencing issues or delays on the day of travel to ensure that regular updates are given where required.
- Support improvement of the service within the hospital setting by providing regular feedback of any obstacles to achieving appropriate service delivery.
- To Act as escalation for controllers in the event that they are unable to communicate ETAs/Delays/Queries to any department within the hospital.
- Assist Crews at Hospital Site as and when required to ensure safe and timely service delivery.
- To support the control team in establishing order of priority as and when required by liaising with Site Teams at the hospital.
- To complete 3rd manning journeys, completing patient feedback and vehicle/staff/site audits.
- Be a key figure in relaying information from within the hospital in the event of serious incidents.
- Commitment to patient care.
- Experience of working in a healthcare / hospital setting.
- Thorough working knowledge of Non-Emergency Patient Transport services.
- The ability to plan and prioritise own workload.
- Excellent communication skills – verbal and written – with the ability to explain decisions made.
- Ability to make decisions based on impact assessment.
- The ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth.
Requirements to be considered as a PTLO
- Commitment to patient care.
- Experience of working in a healthcare / hospital setting.
- Thorough working knowledge of Non-Emergency Patient Transport services.
- The ability to plan and prioritise own workload.
- Excellent communication skills – verbal and written – with the ability to explain decisions made.
- Ability to make decisions based on impact assessment.
- The ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth.
About Us
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.
EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
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Patient Transport Liaison Officer (Royal Stoke Hospital) employer: EMED Group
Contact Detail:
EMED Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Transport Liaison Officer (Royal Stoke Hospital)
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those connected to patient transport. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient care and transport logistics. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! During interviews, share examples of how you've effectively communicated with teams or patients in past roles. This is key for a Patient Transport Liaison Officer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there.
We think you need these skills to ace Patient Transport Liaison Officer (Royal Stoke Hospital)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Transport Liaison Officer role. Highlight your experience in healthcare settings and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of communication with patients and teams, it's crucial to demonstrate your verbal and written communication skills. Use clear and concise language in your application to show us you can convey important information effectively.
Highlight Problem-Solving Abilities: The PTLO role requires quick thinking and problem-solving skills. Share examples from your past experiences where you've successfully navigated challenges or provided solutions in a healthcare environment. We love seeing how you tackle tough situations!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details you need about the role and our company. Let’s get your application in!
How to prepare for a job interview at EMED Group
✨Know Your Stuff
Make sure you understand the ins and outs of patient transport services. Brush up on your knowledge about the role, especially how it relates to patient care and communication with various teams. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with multiple stakeholders, be prepared to demonstrate your excellent communication skills. Think of examples where you've effectively communicated in a challenging situation, whether it's with patients or colleagues. This will highlight your ability to keep everyone informed and engaged.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential challenges you might encounter as a Patient Transport Liaison Officer and how you would handle them. Practising these scenarios can help you articulate your problem-solving skills and decision-making process.
✨Emphasise Teamwork
This role is all about collaboration, so be ready to discuss your experience working in teams. Share specific examples of how you've worked with others to achieve a common goal, especially in a healthcare setting. This will show that you align with the company's values of being collaborative and reliable.
