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- Tasks: Support patient transport services and ensure smooth communication within the hospital.
- Company: Join EMED Group, the largest Patient Transport and Care Partner to the NHS.
- Benefits: Enjoy life assurance, 24/7 GP access, mental health support, and more.
- Why this job: Make a real difference in patient care while developing your skills in healthcare.
- Qualifications: Experience in healthcare and excellent communication skills are essential.
- Other info: Be part of a diverse team committed to equality and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Job Overview
We have a fantastic opportunity for a Patient Transport Liaison Officer (PTLO) to join our team based at Queen\’s Hospital, Burton.
Supporting Operational and the Call Centre Operations Team; the Patient Transport Liaison officer will provide on site support to the Control team by providing assistance and solutions to patient transport service delivery concerns and will act as the second point of escalation within the hospital for all patient transport related issues. This includes Co-ordination with Track and Triage, Occupational Therapists and Care teams to ensure the smooth planning and successful delivery of complex discharges and communicating with patients within the hospital setting to keep them updated with any details related to their Patient Transport Service Bookings.
This is a full time, permanent position working 37.5 hours per week (Monday to Friday – 10.00-18.00).
Main Purpose of the Job
- Maximising patient movement in and out of healthcare – utilising the full capacity of the resources
- Work alongside Trusts, control staff, road staff and site teams to deliver effective communication
- Patient care is crucial and should be made a priority
- To provide solutions and support with a professional approach to difficult situations
- Answering all enquiries escalation of patient transport service bookings.
- Attend trust bed meetings in order to feedback pertinent information regarding imminent Patient Transport demands for the coming day.
- To act as second point of escalation after CCO for all service users in order to provide clear and concise updates regarding any issue being escalated. This applies to all service users.
Duties and Responsibilities include
- Work with EMED Controllers to deliver the requirements of the day to successfully transfer patients with the allocated resources and deploy crews accordingly to patients mobilities in a timely manner.
- Communication between the trust and site teams – to determine if patients are ready to travel, can travel together etc. ensuring safe working practices relating to user care.
- To liaise with control and monitor Cleric Booking System throughout the day to ensure smooth delivery of service for all users and reduce delays.
- Liaise with control regarding any new and pertinent information that comes available in relation to patients and patient transport bookings including to amend notes on Cleric Booking System to ensure all information held is up to date.
- Assist with assessments of properties as and when required – uploading information to systems for future information, liaise with site teams.
- Act as representative of EMED to liaise with patients at hospital who are experiencing issues or delays on the day of travel to ensure that regular updates are given where required.
- Support improvement of the service within the hospital setting by providing regular feedback of any obstacles to achieving appropriate service delivery.
- To Act as escalation for controllers in the event that they are unable to communicate ETAs/Delays/Queries to any department within the hospital.
- Assist Crews at Hospital Site as and when required to ensure safe and timely service delivery.
- To support the control team in establishing order of priority as and when required by liaising with Site Teams at the hospital.
- To complete 3rd manning journeys, completing patient feedback and vehicle/staff/site audits.
- Be a key figure in relaying information from within the hospital in the event of serious incidents.
To be considered as a PTLO, you will need to have:
- Commitment to patient care.
- Experience of working in a healthcare / hospital setting.
- Thorough working knowledge of Non-Emergency Patient Transport services.
- The ability to plan and prioritise own workload.
- Excellent communication skills – verbal and written – with the ability to explain decisions made.
- Ability to make decisions based on impact assessment.
- The ability to build effective relationships using influencing skills with key
What benefits can you expect?
- Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Access to mental health consultations.
- Access to physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
- Refer a Friend recruitment incentive scheme with financial rewards.
- The EMED foundation, to provide support to colleagues and our local communities.
- Paid holiday entitlement.
- Pension Scheme.
- Blue Light Card.
- Uniform provided.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
- Flu vaccination (through an internal campaign in Autumn/Winter).
Our Values
Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
Agile – We listen, learn, and adapt to improve the business, each other, and ourselves.
Reliable – We do what we say we will do; we take responsibility, and we behave with integrity.
Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.
About Us
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group.We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.
EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
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Patient Transport Liaison Officer (Queen\'s Hospital) employer: EMED Group
Contact Detail:
EMED Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Transport Liaison Officer (Queen\'s Hospital)
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Queen's Hospital. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of non-emergency patient transport services. Show us you understand the challenges and how you can contribute to solutions!
✨Tip Number 3
Practice your communication skills! As a Patient Transport Liaison Officer, you'll need to explain things clearly. Role-play with a friend to get comfortable with potential questions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Patient Transport Liaison Officer (Queen\'s Hospital)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Patient Transport Liaison Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills: Since excellent communication is key in this role, give examples in your application of how you've effectively communicated in past positions. This could be through written reports or verbal interactions with patients and teams.
Highlight Your Problem-Solving Abilities: We want to see how you handle challenges, especially in a healthcare setting. Share specific instances where you've successfully resolved issues or improved processes related to patient transport or care.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at EMED Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Patient Transport Liaison Officer. Familiarise yourself with the key responsibilities, such as coordinating patient transport and liaising with various teams. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with patients and healthcare teams, be prepared to demonstrate your excellent verbal and written communication skills. Think of examples from your past experiences where you effectively communicated complex information or resolved issues, as this will highlight your suitability for the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in the role, like managing delays or difficult patients, and prepare responses that showcase your ability to handle these situations professionally.
✨Emphasise Your Commitment to Patient Care
The role is all about prioritising patient care, so be ready to discuss your commitment to this value. Share any relevant experiences you've had in healthcare settings that demonstrate your dedication to providing high-quality service and ensuring patient satisfaction.
