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- Tasks: Support patient transport services and ensure smooth discharges at Royal Stoke University Hospital.
- Company: Join EMED Group, the largest Patient Transport and Care Partner to the NHS.
- Benefits: Enjoy life assurance, GP consultations, mental health support, and more perks.
- Why this job: Make a real impact on patient care while working in a supportive and diverse environment.
- Qualifications: Experience in healthcare, strong communication skills, and a commitment to patient care required.
- Other info: Flexible working hours with a focus on teamwork and service improvement.
The predicted salary is between 30000 - 42000 £ per year.
We have a fantastic opportunity for a Patient Transport Liaison Officer to join our team based at Royal Stoke University Hospital on the UHNM HDU Contract.
Supporting Operational and the Call Centre Operations Team, the Patient Transport Liaison Officer will provide on-site support to the Control team by offering assistance and solutions to patient transport service delivery concerns. They will act as the second point of escalation within the hospital for all patient transport-related issues. This includes coordination with Track and Triage, Occupational Therapists, and Care teams to ensure the smooth planning and successful delivery of complex discharges, as well as communicating with patients within the hospital to keep them updated about their Patient Transport Service bookings.
Working Hours: Monday – Friday on a rotation of 0800-1600, 0900-1700, 1000-1800. 37.5 hours per week.
Main Purpose of the Job
- Maximise patient movement in and out of healthcare facilities, utilising full resource capacity.
- Work collaboratively with Trusts, control staff, road staff, and site teams to ensure effective communication.
- Prioritise patient care at all times.
- Provide solutions and support in a professional manner during difficult situations.
- Respond to all enquiries and escalate patient transport service bookings as necessary.
- Attend trust bed meetings to provide relevant information about upcoming patient transport demands.
- Act as the second point of escalation after CCO, providing clear updates on issues being escalated to all service users.
Duties and Responsibilities
- Coordinate with EMED Controllers to meet daily transfer requirements and deploy crews accordingly.
- Communicate effectively between the trust and site teams regarding patient readiness and travel arrangements.
- Monitor the Cleric Booking System throughout the day to ensure smooth service delivery and update notes as needed.
- Liaise with control regarding new information about patients and bookings, updating the system accordingly.
- Assist with property assessments and upload information for future reference, liaising with site teams.
- Represent EMED in liaising with patients experiencing issues or delays, providing regular updates.
- Support service improvement efforts by providing feedback on obstacles to delivery.
- Act as escalation point for controllers unable to communicate ETAs, delays, or queries within the hospital.
- Assist hospital crews to ensure safe and timely service delivery.
- Liaise with site teams to establish priority for patient transfers.
- Complete third manning journeys, gather patient feedback, and conduct vehicle, staff, and site audits.
- Relay information during serious incidents within the hospital.
Candidate Requirements
- Commitment to patient care.
- Experience working in a healthcare or hospital setting.
- Thorough knowledge of Non-Emergency Patient Transport services.
- Ability to plan and prioritise workload effectively.
- Excellent verbal and written communication skills.
- Decision-making skills based on impact assessment.
- Ability to build effective relationships with key stakeholders to support service prioritisation and divisional growth.
Benefits
- Life Assurance (£5,000).
- Access to GP consultations, prescriptions, mental health, physiotherapy, legal advice, and financial guidance.
- Recognition schemes, including Long Service and Internal Recognition.
- Additional benefits such as pension, uniform, Blue Light Card, Employee Assistance Programme, and flu vaccination.
About Us
EMED Group, formed from the merger of ERS Medical and E-Zec Medical, is the largest Patient Transport and Care Partner to the NHS, with over 2,500 colleagues across 50+ depots. We are committed to improving health and wellbeing through our transport services, supporting patient care, community support, mental health, and medical courier services. We promote equality, diversity, and inclusion, ensuring a respectful environment for all employees and service users.
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Patient Transport Liaison Officer employer: EMED Group
Contact Detail:
EMED Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Transport Liaison Officer
✨Tip Number 1
Familiarise yourself with the specific patient transport services offered by EMED Group. Understanding their operations and how they integrate with hospital systems will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of EMED Group on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed patient care or transport issues. Highlighting your problem-solving skills and ability to communicate effectively will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends and challenges in non-emergency patient transport services. Being knowledgeable about industry developments will demonstrate your commitment and passion for the role during your interview.
We think you need these skills to ace Patient Transport Liaison Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Patient Transport Liaison Officer. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in healthcare or patient transport services. Emphasise your communication skills, decision-making abilities, and any previous roles that involved coordination or support in a hospital setting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your understanding of the challenges faced in patient transport. Use specific examples from your past experiences to demonstrate how you can contribute to the team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a healthcare environment.
How to prepare for a job interview at EMED Group
✨Understand the Role
Make sure you have a clear understanding of what a Patient Transport Liaison Officer does. Familiarise yourself with the responsibilities outlined in the job description, such as coordinating with various teams and ensuring effective communication. This will help you answer questions confidently.
✨Showcase Your Communication Skills
Since the role involves liaising with patients and various healthcare teams, be prepared to demonstrate your excellent verbal and written communication skills. Think of examples from your past experiences where you effectively communicated in challenging situations.
✨Highlight Your Problem-Solving Abilities
The job requires providing solutions during difficult situations. Prepare to discuss specific instances where you successfully resolved issues or improved processes in a healthcare setting. This will show your ability to think on your feet and prioritise patient care.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the organisation. Consider asking about the team dynamics, challenges faced in patient transport, or opportunities for professional development within EMED Group.
