Patient Transport Liaison Officer

Patient Transport Liaison Officer Based at John Radcliffe Hospital, Oxford. Full‑time, Permanent. 6 days covering Thursday to Wednesday, 08:00 – 20:00, 37.5 hr week. About the Role The PTLO bridges the gap between hospitals and the EMED operations team, working within the flow room and participating in site and bed meetings to understand hospital demands. You will be the primary contact for escalation within your designated trust, managing bed crises, patient queries, risk assessments, and coordinating between bed managers and EMED managers. Key Responsibilities Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing, and notifying sub‑contractors, taxis, and volunteers. Maintain patient flow across all control areas through liaison with colleagues and hospital staff, resolving urgent problems promptly. Attend meetings on an ad‑hoc basis and undertake general clerical duties such as data input and completing forms or invoices. Maintain and enhance the performance and quality of service provided to patients and customers. Build positive relationships with hospital wards, outpatient units, discharge lounges, and bed managers. Meet weekly with planning/control to forecast upcoming demand and ensure operational responsiveness. Assist operational managers with issues arising during the day. Respond to patient enquiries and questions as they arise. Familiarise yourself with EMED policies, procedures, and standard operating procedures. Benefits £13.50 per hour Life Assurance (£5,000) 24/7 online/telephone GP consultation and prescriptions Second‑opinion medical support Cash‑plan benefits (dental, optical, chiropody) Mental health consultations Physiotherapy consultations Legal advice on domestic issues Financial guidance on retirement, tax savings, and state benefits Long‑service recognition scheme (increased leave after 5‑year intervals) Values‑based internal recognition scheme with financial reward Refer‑a‑Friend recruitment incentive scheme EMED foundation support for colleagues and local communities Paid holiday entitlement Pension scheme Blue Light Card Uniform provided EAP (Employee Assistance Programme) Flu vaccination (internal campaign in Autumn/Winter) Qualifications Committed to patient care Experience in a healthcare/hospital setting Thorough working knowledge of Non‑Emergency Patient Transport services Ability to plan and prioritise your own workload Excellent verbal and written communication skills, able to explain decisions Decision‑making based on impact assessment Ability to build effective relationships and influence key stakeholders to prioritise EMED services Our Values Collaborative – we work as one team with a shared purpose. Agile – we listen, learn and adapt. Reliable – we do what we say we will do. Empowered – confident and committed to delivering high quality service. About EMED Group The merger of ERS Medical and E‑Zec Medical has created EMED Group, the largest Patient Transport and Care Partner to the NHS with around 4,000 colleagues across 60 depots. We aim to improve health and wellbeing by providing patient care transport, community support, secure mental health, and medical courier services. EMED Group is committed to equality, diversity, and inclusion. We eliminate unlawful discrimination and strive to be truly representative of all sections of society. Seniority Level Entry level Employment Type Full‑time Job Function Other, Information Technology, and Management Industries Public Health #J-18808-Ljbffr