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- Tasks: Manage patient transport bookings and ensure efficient service delivery.
- Company: Join EMED Group, the largest Patient Transport and Care Partner to the NHS.
- Benefits: Earn £12.98/hour with 28 days paid holiday and life assurance.
- Other info: Be part of a diverse team committed to improving community health.
- Why this job: Make a real difference in patient care while enjoying flexible shifts.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27000 - 28000 £ per year.
We have a fantastic opportunity for a Controller to join our team based in Banbury, Oxfordshire. We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service.
Some of the benefits can you expect:
- £12.98 per hour
- Monday to Sunday 4 on 4 off rota / 08:00 - 20:00 (inclusive of weekends and bank holidays)
- Life Assurance providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Access to mental health consultations.
- Access to physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
- Refer a Friend recruitment incentive scheme with financial rewards.
- The EMED foundation, to provide support to colleagues and our local communities.
- Paid holiday entitlement of 28 days inclusive of bank holidays
- Pension Scheme.
- Blue Light Card.
- Uniform provided.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
- Flu vaccination (through an internal campaign in Autumn/Winter).
Main Duties:
- Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi and volunteers are informed where applicable.
- The main focus of the role will be the dispatch and management of the operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets.
- To receive in an accurate, effective and polite manner, requests for patient transport and queries regarding ambulance journeys, ensuring compliance with relevant service procedures and standing orders.
- Undertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms/invoices as necessary.
- Maintaining and enhancing the performance and quality of service offered to patients and customers.
- Deal promptly, professionally and efficiently with all telephone calls received taking appropriate action on own initiative where required.
- Liaison with other agencies such as GPs, Nursing Homes, Hospital Clinics and Wards.
- Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.
Successful candidates will have:
- Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public.
- The ability to work on your own initiative and problem solve.
- Good organisational skills.
Our Values:
- Collaborative: we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
- Agile: We listen, learn and adapt to improve the business, each other, and ourselves.
- Reliable: We do what we say we will do, we take responsibility and we behave with integrity.
- Empowered: We are confident and committed to taking responsibility to deliver the highest quality service.
About Us:
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.
EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
Controller in Oxford employer: EMED Group
Contact Detail:
EMED Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Controller in Oxford
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Controller role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can demonstrate how your skills align with their mission, especially around customer service and teamwork. We want to see that passion shine through!
✨Tip Number 3
Practice common interview questions and scenarios related to the role. Think about how you'd handle patient transport queries or manage operational crews. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Controller in Oxford
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you genuinely care about helping others and are excited about the role.
Be Organised: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. This shows us that you have the organisational skills we’re looking for!
Tailor Your Application: Don’t just send a generic application! Take the time to highlight your relevant experience and skills that match the job description. This helps us see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at EMED Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Controller position. Familiarise yourself with the key responsibilities like managing bookings and liaising with healthcare professionals. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Effective communication is crucial in this role. Prepare examples from your past experiences where you've successfully dealt with customers or resolved issues. Highlight how your interpersonal skills can contribute to excellent patient care and service.
✨Demonstrate Organisational Skills
As a Controller, you'll need to manage multiple tasks efficiently. Think of specific instances where you've showcased your organisational abilities, whether it's planning schedules or handling unexpected challenges. Be ready to discuss how you prioritise tasks under pressure.
✨Embrace the Company Values
EMED Group values collaboration, agility, reliability, and empowerment. During your interview, align your answers with these values. Share stories that reflect your ability to work as part of a team, adapt to changes, and take responsibility for your actions.