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- Tasks: Manage patient transport bookings and ensure timely collections and deliveries.
- Company: Join EMED Group, the largest Patient Transport and Care Partner to the NHS.
- Benefits: Earn £12.46 per hour with flexible zero-hour shifts and full training provided.
- Why this job: Make a real difference in patient care while working in a supportive team environment.
- Qualifications: Previous experience in logistics or customer service and strong organisational skills.
- Other info: Embrace diversity and inclusion in a dynamic workplace with growth opportunities.
We have a fantastic opportunity for a Dispatcher to join our team based in Ashville Close, Nottingham.
Responsibilities
- Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub‑contractor, taxi and volunteers are informed where applicable.
- The main focus of the role will be the dispatch and management of the operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets.
- To receive in an accurate, effective and polite manner, requests for patient transport and queries regarding ambulance journeys, ensuring compliance with relevant service procedures and standing orders.
- Undertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms/invoices as necessary.
- Maintaining and enhancing the performance and quality of service offered to patients and customers.
- Deal promptly, professionally and efficiently with all telephone calls received taking appropriate action on own initiative where required.
- Liaison with other agencies such as GPs, Nursing Homes, Hospital Clinics and Wards.
- Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.
Qualifications
- We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service and previous experience in a similar role.
- Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public.
- The ability to work on your own initiative and problem solve.
- Good organisational skills.
- Must have previous experience working in a control / logistics based role.
Our Values
- Collaborative - we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
- Agile – We listen, learn and adapt to improve the business, each other, and ourselves.
- Reliable – We do what we say we will do, we take responsibility and we behave with integrity.
- Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.
Contract Details
This is a bank, zero hour contract. Variety of shifts Monday‑Sunday, between hours of 0600‑2200, weekends and bank holidays included.
Benefits
- £12.46 per hour
- The flexibility of a bank (0 hour) position – work when suits you to support the needs of the business
- Company funded Enhanced DBS certificate
- Full training provided
Dispatcher (Bank) in Nottingham employer: EMED Group
Contact Detail:
EMED Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher (Bank) in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at EMED Group. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to dispatch and customer service. We want you to showcase your organisational skills and problem-solving abilities, so have some examples ready!
✨Tip Number 3
Show off your passion for patient care! During your interview, highlight any relevant experience and how it aligns with EMED Group's values of collaboration and reliability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Dispatcher (Bank) in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Dispatcher role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills: Since this role is all about excellent customer service, share specific examples of how you've provided great service in previous roles. We want to see your passion for helping others shine through!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the position.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at EMED Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Dispatcher. Familiarise yourself with the Cleric controlling system and how it relates to patient transport. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Dispatcher, effective communication is key. Prepare examples from your past experiences where you've successfully handled customer queries or liaised with different agencies. This will demonstrate your ability to manage calls professionally and efficiently, which is crucial for the job.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. Think of specific instances where you've had to juggle various responsibilities, especially in a logistics or control environment. This will illustrate your capability to maintain patient flow and handle urgent problems.
✨Emphasise Your Team Spirit
The role requires collaboration with colleagues and other agencies. Share examples of how you've worked as part of a team to achieve common goals. This aligns with EMED Group's values of being collaborative and agile, showing that you can adapt and contribute positively to the team dynamic.
