At a Glance
- Tasks: Lead a team of Ambulance Care Assistants and ensure top-notch patient care.
- Company: Join EMED Group, the largest Patient Transport and Care Partner to the NHS.
- Benefits: Enjoy life assurance, sick pay, mental health support, and more.
- Other info: Dynamic work environment with a commitment to equality and diversity.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Full UK driving licence and experience in healthcare logistics preferred.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic opportunity for a Team Leader to join our team based in Cambridge. The role of the Team Leader is to support the Ambulance Care Assistants in the successful completion of their role and assist with contract performance, staffing, conduct and quality and standards. Patient care will be at the forefront of your mind at all times and deliver these values to the team. The Team Leader will assist on the road with the transportation of patients as and when required. This role includes participation in an on-call rota, providing support outside of normal working hours. On-call duties are shared equally among the team and compensated in line with company policy.
What benefits can you expect?
- Life Assurance - providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- Company sick pay covering full salary for 20 days after 2 years' service.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Hospital cash plan benefits with sickness protection scheme.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Access to mental health consultations.
- Access to physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme - recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
- Refer a Friend recruitment incentive scheme with financial rewards.
- The EMED foundation, to provide support to colleagues and our local communities.
- Pension Scheme.
- Blue Light Card.
- Uniform provided.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
- Flu vaccination (through an internal campaign in Autumn/Winter).
Role Responsibilities
- Business Performance and Service Delivery - Deliver excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.
- Compliance - Assist the Compliance Team with daily, weekly and monthly Health and Safety base checks to ensure that the base and any equipment is fully compliant at all times.
- Fleet - Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and undertake vehicle checks to ensure that performance and hygiene is optimal.
- Data Management - Ensure that personal data management systems are kept up to date with all employees' details to ensure the accuracy of payroll and annual leave.
- KPIs - Support the Contract Manager with delivery of KPI's, providing innovative ideas for improvement.
- People Management - Conduct probationary reviews with Ambulance Care Assistants in line with Company policy.
- Training - Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required.
Do you have what it takes?
- Full UK manual driving licence. Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview.
- Experience of working in a highly regulated, complex business, with an understanding of healthcare logistics (patient transport service experience preferred).
- Passion for patient care and delivering a highly effective service.
- Excellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation.
- High level of commercial awareness with proven experience in achieving KPI's within a highly regulated industry.
- Strong problem-solving skills.
- Ability to coach and guide.
- Excellent organisational skills with proven ability to multi-task and prioritise as required.
- Meticulous attention to detail.
- Ability to stay calm under pressure and use initiative.
EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect. EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best. EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
Team Leader in Newtown employer: EMED Group
EMED Group is an exceptional employer located in Cambridge, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong focus on patient care, the company offers extensive benefits including life assurance, mental health support, and a long service recognition scheme, ensuring that team members feel valued and empowered. Employees have ample opportunities for professional growth and development, making it a rewarding place to build a meaningful career in healthcare logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Newtown
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about opportunities at EMED Group. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of patient care and logistics. We want to see your passion for delivering excellent service, so think of examples that showcase your skills and experience.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show us you’re genuinely interested in the role and the company. It’s a great way to demonstrate your enthusiasm for patient care and team leadership.
✨Tip Number 4
Apply through our website for the best chance of landing that Team Leader role. We love seeing candidates who take the initiative and show they’re keen to be part of our mission at EMED Group!
We think you need these skills to ace Team Leader in Newtown
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Team Leader role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Passion for Patient Care:Since patient care is at the heart of what we do, share specific examples of how you've delivered excellent service in previous roles. This will help us see your commitment to our values.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at EMED Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Team Leader in patient transport services. Familiarise yourself with the key responsibilities, such as supporting Ambulance Care Assistants and ensuring compliance with health and safety standards. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Passion for Patient Care
During the interview, emphasise your commitment to patient care. Share specific examples from your past experiences where you went above and beyond to ensure excellent service. This will demonstrate that you align with the company's values and are ready to lead a team focused on delivering high-quality care.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to stay calm under pressure. Think of situations where you had to manage conflicts or make quick decisions. Practising these scenarios will help you articulate your thought process and showcase your leadership abilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and expectations for the Team Leader role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
