Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Plan and manage patient transport journeys efficiently while collaborating with hospital staff.
- Company: Join EMED Group, the largest Patient Transport and Care Partner to the NHS.
- Benefits: Enjoy life assurance, sick pay, flexible shifts, and comprehensive health support.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Make a real difference in patient care and community wellbeing every day.
- Qualifications: Experience in healthcare logistics is a plus, but passion and dedication matter most.
The predicted salary is between 30000 - 40000 £ per year.
A Controller is responsible for planning and controlling the daily movement of patient journeys (adults & children) to and from outpatient clinics, day care centres and routine hospital admissions on timed appointments. The role involves efficiently managing Patient Transport Service (PTS) resources to meet the needs of booked patient journeys, as well as collaborating with hospital staff and departments to optimise vehicle and staff utilisation.
This is a Full time, permanent position working 5 shifts a week across Monday-Sunday. The operational hours are between 07:00 and 20:00 so you will need to be flexible to work shifts between these hours.
The main focus of the role will be the dispatch and management of the operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets. To receive in an accurate, effective and polite manner, requests for patient transport and queries regarding ambulance journeys, ensuring compliance with relevant service procedures and standing orders.
Undertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms/invoices as necessary. Maintaining and enhancing the performance and quality of service offered to patients and customers. Deal promptly, professionally and efficiently with all telephone calls received taking appropriate action on own initiative where required. Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.
Experience of working in a highly regulated, complex business, with an understanding of healthcare logistics (desirable).
EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect. EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best. EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
TRANSPORT/PLANNER/SCHEDULER in Newport employer: EMED Group
Contact Detail:
EMED Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TRANSPORT/PLANNER/SCHEDULER in Newport
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare logistics field, especially those who work with patient transport. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching EMED Group and understanding their values. Show how your skills align with their mission to improve patient care and community support. We love candidates who share our passion!
✨Tip Number 3
Practice your communication skills! As a Controller, you'll need to handle calls and queries efficiently. Role-play with a friend to get comfortable with responding to various scenarios that might come up during the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings there, so keep checking back for new opportunities!
We think you need these skills to ace TRANSPORT/PLANNER/SCHEDULER in Newport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Transport Planner/Scheduler role. Highlight your relevant experience in managing logistics and patient transport, as well as any skills that align with our values at EMED Group.
Showcase Your Communication Skills: Since this role involves liaising with hospital staff and managing patient journeys, it's crucial to demonstrate your strong communication abilities. Use examples from your past experiences where you effectively handled queries or resolved issues.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us see your qualifications quickly!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you can ensure it reaches the right people and you’ll have access to all the latest updates about your application status.
How to prepare for a job interview at EMED Group
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Transport Planner/Scheduler. Familiarise yourself with patient transport logistics, the importance of timely journeys, and how to manage resources effectively. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As this role involves liaising with hospital staff and managing queries, it's crucial to highlight your communication skills. Prepare examples of how you've effectively handled difficult conversations or resolved conflicts in previous roles. This will show that you're capable of maintaining professionalism under pressure.
✨Flexibility is Key
Since the position requires working shifts across various days, be ready to discuss your availability and flexibility. Share any past experiences where you successfully adapted to changing schedules or demands, as this will reassure them that you can handle the operational hours required.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges in patient transport and how you would address them. Practising these scenarios will help you articulate your thought process clearly during the interview.