At a Glance
- Tasks: Lead quality governance and ensure patient safety in transport services across the Midlands and North.
- Company: Join EMED Group, a leader in patient transport with a commitment to quality and compliance.
- Benefits: Competitive salary, remote work, generous leave, and comprehensive health benefits.
- Other info: Dynamic role with opportunities for professional growth and recognition.
- Why this job: Make a real difference in patient safety and service improvement while working remotely.
- Qualifications: Experience in healthcare quality, patient transport, and strong analytical skills required.
The predicted salary is between 47000 - 47000 £ per year.
We have a fantastic opportunity for a Quality and Patient Safety Lead to join our team; this role will be remote with regular site visits across your allocated region - Midlands and North.
Reporting directly to the Head of Quality and Compliance, the Quality and Patient Safety Lead is responsible for leading and embedding a robust quality governance framework across EMED Group.
The role ensures high standards of patient safety, regulatory compliance, and continuous service improvement across a geographically dispersed, operationally complex environment.
The post holder will oversee incidents, complaints, safeguarding, and risk processes specific to patient transport, ensuring effective investigation, learning, and system-wide improvement.
They will act as a key link between operations, commissioners, and regulators, ensuring EMED delivers safe, responsive, and patient-centred transport services.
Benefits for the role include
- Annual salary circa £47,000
- Remote
- £5,100 annual car allowance.
- 33 days annual leave (inclusive of bank holidays).
- Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Access to mental health and physiotherapy consultations.
- Access to legal advice on domestic issues e. g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
- Blue Light Card.
- Flu vaccination (through an internal campaign in Autumn/Winter).
- Role Responsibilities
- Provide leadership and oversight of patient transport incidents (including delays, missed journeys, clinical deterioration in transit, manual handling events).
- Provide leadership and oversight of Safeguarding concerns arising during transport activity.
- Provide leadership and oversight of complaints and concerns related to patient experience and service delivery.
- Oversee internal and external reporting requirements across EMED group, including patient safety collaboratives (PSC), ICB reporting systems (e. g.
CRM, STEIS where applicable), Contractual KPIs and quality schedules.
- Ensure accurate reporting of harm and incident trends, complaints performance and safeguarding activity.
- Act as the quality lead interface with: Integrated Care Boards (ICBs), NHS Trusts (acute, community, mental health), CQC Relationship Managers alongside Registered Managers and Key Patient focused groups.
- Manage and maintain professional credibility, particularly in relation to delayed discharges, missed transport impacting clinical pathways, Complex and high-profile complaints.
- Lead complex investigations relating to patient harm linked to delays or missed journeys, manual handling, equipment failures deteriorating patients during transport and eligibility and risk assessment failures.
- Embed structured quality/clinical governance with operational teams across all sites.
- Lead development of quality facilitators & operational teams within NEPTS.
- Develop and maintain policies.
- Provide final sign-off on complaint responses, ensuring high-quality communication, clear accountability and evidence of learning and resolution.
Do you have what it takes?
- Significant experience in healthcare quality, ideally within, patient transport, urgent care and community services.
- Strong understanding of risks specific to NEPTS, including, patient mobility, manual handling, transport delays and system flow.
- Experience working with ICBs, NHS providers, CQC inspections and regulatory frameworks, VCSE and patient groups.
- Proven track record of leading complex investigations with complex data analysis and report generation.
- Experience of managing complaints and safeguarding processes.
- #J-18808-Ljbffr
Quality and Patient Safety Lead in Newark on Trent employer: EMED Group
EMED Group is an excellent employer for those looking to make a real impact in patient care. With a strong commitment to employee development, we offer comprehensive training and flexible evening shifts that allow you to balance work and personal life while contributing to the well-being of our community in Cambridge. Our supportive work culture fosters compassion and teamwork, making it a fulfilling environment for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Quality and Patient Safety Lead in Newark on Trent
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like EMED Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at EMED Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like EMED Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Quality and Patient Safety Lead in Newark on Trent
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at EMED Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at EMED Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to EMED Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at EMED Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at EMED Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research EMED Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
