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- Tasks: Coordinate patient transport services and ensure smooth discharges across various healthcare locations.
- Company: Join a dedicated team focused on patient care in Somerset's healthcare system.
- Benefits: Full-time role with competitive pay, supportive environment, and opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic healthcare setting.
- Qualifications: Strong communication skills and a passion for patient care are essential.
- Other info: Flexible working hours with some on-call requirements during weekends.
The predicted salary is between 36000 - 60000 £ per year.
We have a fantastic opportunity for a Patient Transport Liaison Officer (PTLO) to join our team based in Somerset. This is a roaming position covering various hospital/clinic locations across Somerset. Supporting Operational and the Call Centre Operations Team, the PTLO will provide on-site support to the Control team by providing assistance and solutions to patient transport service delivery concerns and will act as the second point of escalation within the hospital for all patient transport related issues. This includes coordination with Track and Triage, Occupational Therapists and Care teams to ensure the smooth planning and successful delivery of complex discharges and communicating with patients within the hospital setting to keep them updated with any details related to their Patient Transport Service Bookings. This is a full time, permanent position working 37.5 hours per week (Monday to Friday, 09:00-17:00 with some on-call requirement during weekends).
Responsibilities
- Maximising patient movement in and out of healthcare - utilising the full capacity of the resources
- Work alongside Trusts, control staff, road staff and site teams to deliver effective communication
- Patient care is crucial and should be made a priority
- Provide solutions and support with a professional approach to difficult situations
- Answering all enquiries and escalation of patient transport service bookings
- Attend trust bed meetings in order to feedback pertinent information regarding imminent Patient Transport demands for the coming day
- Act as second point of escalation after CCO for all service users to provide clear and concise updates regarding any issue being escalated
Duties and Responsibilities
Work with EMED Controllers to deliver the requirements of the day to successfully.
Patient Transport Liaison Officer (Roaming - Somerset) in London employer: EMED Group
Contact Detail:
EMED Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Transport Liaison Officer (Roaming - Somerset) in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those working in patient transport. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient transport. Think about scenarios where you had to solve problems or communicate effectively, as these will show your skills in action.
✨Tip Number 3
Show your passion for patient care during interviews. Share stories that highlight your commitment to helping others and how you’ve handled challenging situations with a professional approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Patient Transport Liaison Officer (Roaming - Somerset) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Patient Transport Liaison Officer role. Highlight any relevant experience in patient care or transport services, and don’t forget to showcase your communication skills – they’re key for this position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about patient transport and how your background makes you a great fit. Keep it concise but engaging – we want to see your personality!
Showcase Problem-Solving Skills: In your application, give examples of how you've handled difficult situations in the past. As a PTLO, you'll need to provide solutions and support, so demonstrating your problem-solving skills will really make you stand out.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at EMED Group
✨Know Your Role Inside Out
Make sure you understand the responsibilities of a Patient Transport Liaison Officer. Familiarise yourself with patient transport processes, the importance of effective communication, and how to handle difficult situations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams and patients, be prepared to demonstrate your communication skills. Think of examples where you've successfully communicated complex information or resolved conflicts. This will highlight your ability to work collaboratively and keep everyone informed.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life scenarios related to patient transport issues. Practice how you would respond to challenges like last-minute changes in patient bookings or coordinating with multiple teams. This will show your problem-solving skills and your ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, the challenges faced in the role, or how success is measured. This not only shows your interest but also gives you a better understanding of what to expect if you join the team.
