Transport Dispatcher / Planner in Leicester

We have a fantastic opportunity for a Dispatcher/Planner to join our team based in Thurmaston, Leicester. We are looking for enthusiastic, care-focused individuals who are organised and have a passion for excellent customer service. The Dispatcher/Planner is responsible for planning and coordinating the daily transport of patients to and from outpatient clinics, day care centres, and routine hospital admissions for scheduled appointments. This is a full-time position working on a 4 on, 4 off rota (12‑hour shifts). Please only apply if you can commit to this shift pattern.

Responsibilities

• Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub‑contractors are informed where applicable.
• The main focus of the role is the dispatch and management of the operational crews to ensure timely and efficient collection and delivery of patients between destinations, achieving contractual targets.
• Receive requests for patient transport and queries regarding ambulance journeys in an accurate, effective, and polite manner, ensuring compliance with relevant service procedures and standing orders.
• Undertake general clerical duties including checking booking lists, data input, and completing ad‑hoc forms/invoices as necessary.
• Maintain and enhance the performance and quality of service offered to patients and customers.
• Deal promptly, professionally, and efficiently with all telephone calls received, taking appropriate action on own initiative where required and liaising with other agencies such as GPs, nursing homes, hospital clinics, and wards.
• Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.

Qualifications

• Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public.
• The ability to work on your own initiative and problem‑solve.
• Comfortable using a computer and IT software, including route‑planning systems (specific training is provided; good computer skills are essential).
• Good organisational skills.

Benefits

• Life Assurance – providing colleagues and their families financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• Second opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash‑plan benefits, including dental, optical, and chiropody protection in case of illness and recuperation.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues such as motoring offences, wills and probate, and personal injury.
• Financial guidance on retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5‑year intervals with an increase in annual leave.
• Values‑based Internal Recognition Scheme with financial reward, leading to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED Foundation, to provide support to colleagues and local communities.
• Paid holiday entitlement.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).