Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage patient bookings and coordinate transport services in a dynamic call centre environment.
- Company: Leading patient transport provider in Leeds with a focus on safety and customer care.
- Benefits: Competitive salary, comprehensive benefits, and a flexible 4 on, 4 off shift rota.
- Why this job: Make a real difference in patient care while enjoying a balanced work-life schedule.
- Qualifications: Excellent communication skills and a strong customer-focused approach.
- Other info: Join a supportive team dedicated to providing top-notch transport services.
The predicted salary is between 30000 - 42000 £ per year.
A leading patient transport provider in Leeds is seeking a Contact Centre Advisor and Controller. This full-time role involves managing patient bookings and coordinating transport services while ensuring compliance with safety protocols.
Ideal candidates will possess excellent communication skills and a customer-focused approach. The position offers a rota of 4 on, 4 off, providing a mix of day and night shifts, alongside a competitive salary and comprehensive benefits package.
Healthcare Call Centre Advisor & Controller, 4/4 Shift in Leeds employer: EMED Group
Contact Detail:
EMED Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Call Centre Advisor & Controller, 4/4 Shift in Leeds
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach in interviews and show them you're a perfect fit.
✨Tip Number 2
Practice your communication skills! As a Healthcare Call Centre Advisor, you'll need to be clear and concise. Role-play with a friend or use online resources to sharpen your phone etiquette.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Healthcare Call Centre Advisor & Controller, 4/4 Shift in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and customer-focused approach. We want to see how your experience aligns with the role of a Healthcare Call Centre Advisor, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about patient transport and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Compliance Knowledge: Since safety protocols are key in this role, mention any experience you have with compliance or safety standards. We appreciate candidates who understand the importance of these aspects in patient care.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at EMED Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Healthcare Call Centre Advisor & Controller. Familiarise yourself with patient transport services and safety protocols, as this will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples from your past experiences where you've effectively communicated with customers or colleagues. Practising clear and concise responses will also help you convey your thoughts better during the interview.
✨Demonstrate Your Customer-Focused Approach
Think of specific instances where you went above and beyond for a customer. Highlighting your commitment to customer service will resonate well with the interviewers, as they are looking for someone who prioritises patient care and satisfaction.
✨Prepare for Shift Work Questions
Given the 4 on, 4 off shift pattern, be ready to discuss your flexibility and how you manage work-life balance. Showing that you're adaptable and can handle the demands of varying shifts will reassure them that you're a good fit for the role.
