Roaming Patient Transport Liaison Officer in Keynsham

We have a fantastic opportunity to support your local community and join us as a Roaming Patient Transport Liaison Officer based within the South West. The Roaming Patient Transport Liaison Officer provides operational and patient-facing support across multiple community hospitals (Bristol, Corsham, Bath, Chippenham & surrounding areas). Acting as a key point of contact during periods of increased demand, the role supports bed management, patient enquiries and risk assessments, while maintaining strong working relationships with wards, discharge lounges and bed managers.

The role will also include working as a single crew Ambulance Care Assistant, transporting patients to and from their medical appointments and between healthcare facilities. This includes supporting manual handling and communicating effectively with patients and relatives, and ensuring safe handover to healthcare staff or family members.

This is a permanent full time position working 37.5hrs pw and will be split into:

• 3 x 7.5 days roaming PTLO responsibilities
• 2 x 7.5 days ACA responsibilities – Monday – Sunday

Benefits

• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• Company sick pay covering full salary for 20 days after 2 years’ service.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Hospital cash plan benefits with sickness protection scheme.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

Key PTLO Responsibilities

• Being the point of contact for your designated Trusts if they fall into a bed crisis; patients’ queries, risk assessments among other things.
• Attend meetings on an ad-hoc basis.
• To maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers.
• Meet weekly with planning/control to forecast for following weeks activity identifying peaks and troughs in demand and ensuring operational responsiveness.
• To assist operational managers with issues that arise throughout the day.
• Dealing with patient’s enquiries and questions as and when they arise.
• Familiarisation with EMED policies, processes, and standard operating procedures.
• Support with complex lifting where required, and moving patients between wards/departments.

Key ACA Responsibilities

• Assisting in the transportation of end-of-life service users, ensuring a high level of empathy is present at all times.
• Building rapport by effectively communicating with patients and their relatives/friends.
• Responsible for lifting, securing and helping service users in and out of the Ambulance.
• Assist with the handing over of patients to appropriate staff on arrival at treatment centres/hospitals or to family/friends at their homes.

To Be Considered, You Will Need To

• Hold a valid UK manual driving licence.
• Be able to work flexible shifts (with notice).
• An effective communicator and experience of communicating with others in what can often be emotional circumstances.
• Be physically fit for patient handling and moving.
• Have experience of working in a healthcare / hospital setting.
• Thorough working knowledge of Non-Emergency Patient Transport services.
• The ability to plan and prioritise own workload.
• Excellent communication skills – verbal and written – with the ability to explain decisions made.
• Ability to make decisions based on impact assessment.
• The ability to build effective relationships using influencing skills with key stakeholders to prioritise EMED services and support divisional growth.
• Pass an Enhanced DBS check (company funded).

About Us

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.

EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.