Courier Driver in Ipswich

We have a fantastic opportunity for a Courier Driver to join our team based in Ipswich.

The main purpose of the Courier Driver role is to ensure the safe, secure and timely collection, transportation, and delivery of mail, parcels and pathology samples to a range of locations.

The role requires excellent communication skills when dealing with customers, colleagues, and other stakeholders to maintain the highest standards of service.

You will use both electronic and paper-based systems to accurately record collections and deliveries, ensuring all tasks are completed correctly and within scheduled times.

The role may involve manual handling including lifting and moving mail sacks, parcels and other items, as well as loading and unloading vehicles.

You will be driving vehicles ranging from small vans up to 3.5-tonne Luton vans, which can be driven on the Category B section of a UK driving licence.

You must have held a Full UK Manual Driving Licence for a minimum of 12 months and have no more than six penalty points.

What benefits can you expect?

• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e. g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards .
• The EMED foundation, to provide support to colleagues and our local communities.
• Paid holiday entitlement.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination ( through an internal campaign in Autumn/Winter)

Key responsibilities include

• Carrying out scheduled collections and deliveries to various locations in accordance with agreed routes and times.
• Completing digital and paper-based documentation in line with organisational procedures and legal requirements.
• Maintaining regular communication with the operations office using approved communication systems.
• Ensuring all mail, parcels and other items remain safe, secure and accounted for throughout transit.
• Complying with the Road Traffic Act and all relevant legislation and company policies while operating company vehicles.
• Acting as a professional representative of the organisation at customer locations and communicating any relevant information back to the operations office.
• Carrying out daily vehicle safety checks before use and reporting any defects promptly using the appropriate procedures.
• Providing excellent customer service by acting in a polite, professional, and courteous manner at all times.
• Following security procedures for the handling and transportation of confidential or sensitive mail items.

To be considered for this opportunity, you will need

• The ability to work independently and as part of a team.
• Good route planning and organisational skills.
• Excellent communication skills.
• A customer-focused approach.
• The ability to remain calm under pressure and meet delivery deadlines.
• Good problem-solving skills.
• Good literacy and numeracy skills.
• Strong attention to detail and accuracy.
• The ability to use a PDA or handheld scanning device (training will be provided).
• Clear and legible handwriting where required.
• Good knowledge of the local and surrounding areas.
• A flexible approach to work and the ability to handle manual lifting and carrying safely.

Please note that this role will be subject to several regulatory pre-employment checks, and you will be asked to provide details of your full employment history should you be invited to an interview.

Your HMRC record, available to download from the Government Gateway may help you in preparing this information when required.

Our Values

Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

Agile – We listen, learn and adapt to improve the business, each other, and ourselves.

Reliable – We do what we say we will do, we take responsibility and we behave with integrity.

Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions.

We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.

EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.