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For Companies At a Glance
- Tasks: Manage patient transport bookings and ensure timely collections and deliveries.
- Company: Join EMED Group, the largest Patient Transport and Care Partner to the NHS.
- Benefits: Earn £12.46 per hour with flexible zero-hour shifts that fit your schedule.
- Why this job: Make a real difference in patient care while developing valuable skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Be part of a collaborative team dedicated to improving community health.
Overview
Join to apply for the Dispatcher (Bank) role at EMED Group
We have a fantastic opportunity for a Dispatcher to join our Bank team based in Sheffield. This role is a bank (zero hour) position. We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service and previous experience in a similar role.
Benefits
- £12.46 per hour
- The flexibility of a bank (0 hour) position – work when suits you to support the needs of the business
Main Responsibilities
- Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi and volunteers are informed where applicable.
- The main focus of the role will be the dispatch and management of the operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets.
- To receive in an accurate, effective and polite manner, requests for patient transport and queries regarding ambulance journeys, ensuring compliance with relevant service procedures and standing orders.
- Undertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms/invoices as necessary.
- Maintaining and enhancing the performance and quality of service offered to patients and customers.
- Deal promptly, professionally and efficiently with all telephone calls received taking appropriate action on own initiative where required. Liaison with other agencies such as GP’s, Nursing Homes, Hospital Clinics and Wards.
- Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.
We would like to hear from you if you
- Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public.
- The ability to work on your own initiative and problem solve.
- Good organisational skills.
- It is desirable if you have previous experience working in a control / logistics based role.
Values
Collaborative – we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
Agile – We listen, learn and adapt to improve the business, each other, and ourselves.
Reliable – We do what we say we will do, we take responsibility and we behave with integrity.
Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.
About Us
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Public Health
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Dispatcher (Bank) employer: EMED Group
Contact Detail:
EMED Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher (Bank)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your communication and organisational skills, as these are key for the Dispatcher role.
✨Tip Number 3
Be proactive! If you see a job that interests you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm for the position.
✨Tip Number 4
Stay positive and persistent! Job searching can be tough, but keep your chin up. Every application is a step closer to landing that Dispatcher role, so keep pushing forward!
We think you need these skills to ace Dispatcher (Bank)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to make a difference in our team.
Tailor Your Experience: Make sure to highlight any relevant experience you have in dispatch or logistics. We love seeing how your skills align with what we do, so don’t be shy about showcasing your past roles!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the important bits about why you’d be a great fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at EMED Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Dispatcher role and its responsibilities. Familiarise yourself with the Cleric controlling system and how it relates to patient transport. This will show your enthusiasm and readiness to jump right in.
✨Showcase Your Communication Skills
Since effective communication is key in this role, prepare examples of how you've successfully dealt with customers or resolved issues in the past. Think about specific situations where your interpersonal skills made a difference, and be ready to share them.
✨Demonstrate Organisational Skills
Being organised is crucial for a Dispatcher. Bring up instances where you've managed multiple tasks or bookings efficiently. You could even mention any tools or methods you use to stay organised, which will highlight your proactive approach.
✨Emphasise Teamwork and Adaptability
The role requires collaboration with various teams and agencies. Be prepared to discuss how you've worked as part of a team in previous roles and how you adapt to changing situations. This aligns perfectly with EMED Group's values of being collaborative and agile.
