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- Tasks: Plan and manage patient journeys to ensure timely transport services.
- Company: Join EMED Group, the largest Patient Transport and Care Partner to the NHS.
- Benefits: Inclusive workplace, diverse team, and opportunities for personal growth.
- Why this job: Make a real difference in patient care and community health.
- Qualifications: Organised, passionate about customer service, and able to work collaboratively.
- Other info: Be part of a dynamic team dedicated to improving lives.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service. A Controller is responsible for planning and controlling the daily movement of patient journeys (adults & children) to and from outpatient clinics, day care centres and routine hospital admissions on timed appointments.
The role involves efficiently managing Patient Transport Service (PTS) resources to meet the needs of booked patient journeys, as well as collaborating with hospital staff and departments to optimise vehicle and staff utilisation.
The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.
EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
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Controller employer: EMED Group
Contact Detail:
EMED Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Controller
✨Tip Number 1
Network like a pro! Reach out to current employees at EMED Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Controller role.
✨Tip Number 2
Prepare for the interview by understanding the ins and outs of patient transport services. Brush up on your knowledge about how to optimise resources and improve patient journeys, as this will show your passion for excellent customer service.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've effectively managed schedules or resources in the past. This will highlight your ability to handle the daily movement of patient journeys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the EMED Group family.
We think you need these skills to ace Controller
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for excellent customer service shine through in your application. We want to see that you genuinely care about patient journeys and are excited about the role!
Be Organised: When writing your application, keep it structured and clear. Use headings and bullet points where necessary to make it easy for us to read and understand your experience and skills.
Tailor Your Application: Make sure to customise your application to highlight how your background aligns with our mission at EMED Group. Show us how your skills can help optimise patient transport services!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Controller position!
How to prepare for a job interview at EMED Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Controller. Familiarise yourself with patient transport services and how they operate within healthcare settings. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Organisational Skills
As a Controller, organisation is key. Prepare examples from your past experiences where you've successfully managed schedules or resources. Be ready to discuss how you prioritise tasks and ensure efficient operations, as this will resonate well with the interviewers.
✨Emphasise Customer Service Excellence
Since the role focuses on patient journeys, highlight your commitment to excellent customer service. Share specific instances where you've gone above and beyond to support clients or patients, showcasing your care-focused approach that aligns with EMED Group's values.
✨Be Ready to Discuss Collaboration
Collaboration with hospital staff and departments is crucial in this role. Prepare to talk about times when you've worked effectively in a team, especially in high-pressure situations. This will show that you can contribute positively to the collaborative culture at EMED Group.
