At a Glance
- Tasks: Lead a dynamic team to coordinate non-emergency patient transport services effectively.
- Company: Join EMED Group, a diverse and inclusive organisation dedicated to community health.
- Benefits: Enjoy life assurance, sick pay, mental health support, and a pension scheme.
- Other info: Flexible working hours with opportunities for career growth and recognition.
- Why this job: Make a real difference in patient journeys while developing your leadership skills.
- Qualifications: Strong organisational skills and experience in a control room environment required.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic opportunity for a Control Room Team Leader to join our team based in Peterborough. As the Team Leader you will provide dynamic leadership and strategic oversight to ensure the seamless coordination of non-emergency patient transport services. Your role will be pivotal in driving operational excellence through effective planning and dispatch processes, ensuring timely and efficient patient journeys. Supporting the Control Centre Operations Manager, you will oversee the end-to-end patient transport pathway, fostering strong relationships with internal teams and external stakeholders. Your leadership will include line managing the dispatch and planning team, promoting a culture of high performance and continuous improvement.
This is a full time position working 5 days a week (between Mon-Sat) and also involves a component of on-call duties, requiring flexibility and a commitment to maintaining service reliability around the clock (will be discussed at interview).
Benefits:
- Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- Company sick pay covering full salary for 20 days after 2 years’ service.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Hospital cash plan benefits with sickness protection scheme.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Access to mental health consultations.
- Access to physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
- Refer a Friend recruitment incentive scheme with financial rewards.
- The EMED foundation, to provide support to colleagues and our local communities.
- Pension Scheme.
- Blue Light Card.
- Uniform provided.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
- Flu vaccination (through an internal campaign in Autumn/Winter).
Other responsibilities:
- Leading and developing the dispatch and planning team to deliver exceptional service.
- Ensuring compliance with contractual obligations and service standards.
- Facilitating clear and proactive communication with all stakeholders.
- Managing operational challenges with strategic problem-solving.
- Supporting the continuous improvement of processes to enhance efficiency and patient satisfaction.
Person Specification:
- Strong organisational, analytical and problem-solving skills with proven ability to multi-task and prioritise your workload, as required.
- Meticulous attention to detail.
- Confident using Microsoft packages – Excel, Word, Outlook etc.
- Experience of working in a control room.
- Excellent written and verbal communication skills with proven ability to engage at all levels within organisation.
- Familiar with working towards targets and KPIs.
- Sociable, approachable and people focused.
EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect. EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best. EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.
Control Room Leader – Patient Transport Dispatch employer: EMED Group
EMED Group is an exceptional employer located in Peterborough, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With comprehensive benefits such as life assurance, mental health support, and a long service recognition scheme, employees are empowered to thrive both personally and professionally while contributing to meaningful patient transport services. The company fosters a dynamic environment where leadership and teamwork are valued, ensuring that every team member feels respected and motivated to deliver high-quality care.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Leader – Patient Transport Dispatch
✨Tip Number 1
Get to know the company! Research EMED Group and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture. This will make you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for situational questions! As a Control Room Leader, you'll need to demonstrate your problem-solving skills. Think of examples from your past experiences where you successfully managed challenges and improved processes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Control Room Leader – Patient Transport Dispatch
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Control Room Team Leader role. Highlight your leadership experience and any relevant skills that align with the job description, like operational excellence and strategic oversight.
Showcase Your Communication Skills:Since this role involves engaging with various stakeholders, emphasise your written and verbal communication skills. Use clear and concise language in your application to demonstrate your ability to communicate effectively at all levels.
Highlight Problem-Solving Abilities:The job requires strong analytical and problem-solving skills. Share specific examples from your past experiences where you successfully managed operational challenges or improved processes, showcasing your ability to think on your feet.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us promptly and you’ll have access to all the latest updates about the position and our company.
How to prepare for a job interview at EMED Group
✨Know Your Stuff
Make sure you understand the ins and outs of patient transport services. Brush up on the key responsibilities of a Control Room Team Leader, especially around operational excellence and compliance with service standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve fostered a culture of high performance or managed operational challenges. Be ready to discuss your approach to developing team members and promoting continuous improvement.
✨Communicate Clearly
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your communication skills and problem-solving abilities.
✨Be Ready for Flexibility Questions
Given the on-call duties mentioned in the job description, be prepared to discuss your availability and how you handle flexibility in your work schedule. Highlight any previous experiences where you successfully managed unexpected changes or demands in your role.
